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Manage escrow transactions from contract review through closing: verify paperwork and title, coordinate with agents, lenders, underwriters and government agencies, ensure funds and conditions are satisfied, train assistants, build agent relationships, and attend closings.

Provide centralized processing and administrative support to escrow officers and teams: perform pre-curative work, review title commitments and contracts, coordinate file tasks, handle payoffs and commission requests, maintain documents in ResWare, respond to inquiries, ensure compliance with escrow trust accounting and company procedures.

Provides administrative and transactional support to Escrow Officers for real estate closings: file setup, document preparation, customer communication, closing support, title review, earnest money processing, trust accounting, and maintaining escrow system records.

Perform centralized escrow document processing and back-office support for branch closings: review contracts and supporting documents, order payoffs, tax and HOA certificates, verify liens and tax info, coordinate follow-ups, maintain workflow dashboard with no overdue tasks, and identify discrepancies to assess risk and ensure timely, accurate closings.

Provide operational and system support for broker onboarding, record maintenance, help desk troubleshooting, data entry, and referral processing. Drive SOP compliance, process improvements, cross-functional collaboration, and broker adoption of CIH products and technology.

Support the Branch Manager to recruit, onboard, coach, and retain productive real estate agents; drive branch profitability and growth; ensure compliance with company policies and federal/state regulations; train agents on company tools and represent the company value proposition while fostering a high-performance office culture.

Lead global payroll taxability and compliance for multi-country payroll operations: maintain tax matrices, implement legislative changes, perform gross-up and withholding calculations, reconcile payroll and invoices, document processes, support new country launches, mentor team members, collaborate with internal teams and vendors, and drive process improvements while supporting marketing and product documentation related to payroll services.

Serve as a trusted resource for agents by managing and approving transaction documents, reviewing contracts and disclosures, coaching agents on transaction and commission issues, delivering training (in-person and virtual), tracking agent interactions, and collaborating with sales leadership to ensure compliance and facilitate successful residential real estate closings.

Provide front-line support to agents and branch leaders by troubleshooting office systems, assisting with onboarding and marketing (social media and in-house tools), coordinating events and office operations, maintaining supplies and facilities, and supporting recruitment and recognition activities across the region.

Provide in-office, regional support to agents and branch leaders: troubleshoot systems, assist onboarding and training on company tools, manage office social media and marketing support, coordinate events and office operations, support recruiting and agent recognition, and serve as a customer-focused resource for agents and clients.