Top Director of Operations Jobs

Lead Customer Operations functions (Enablement, Training & Knowledge, Launches, QA); drive process improvement, metrics, workforce planning, and cross-functional projects; coach and develop managers; operationalize new tools and integrations to scale a high-volume, service-oriented organization.

Lead the design and execution of conversion optimization programs, manage testing strategies, mentor specialists, and drive revenue gains through collaboration and advanced analytics.

Lead and scale Comcast's SOC, incident response, threat hunting, and detection capabilities. Serve as senior incident commander, build operating models and runbooks, partner with engineering to improve tools and pipelines, drive detection lifecycle and continuous improvement, manage vendors, report to executives, and develop metrics for readiness and performance.

Lead enterprise strategy and roadmaps for manufacturing and quality digital services (MRP, MES/MOM, QMS, PLM, IoT/edge). Drive Factory 5.0 transformation, IT/OT standardization, plant cybersecurity, and sustainment of enterprise platforms. Improve OEE, reduce CoPQ, modernize planning, enable IoT telemetry/edge analytics, integrate supplier quality, govern programs, and develop service management and engineering teams across a matrixed organization.

Lead design and build of a scalable operating model for Bose Audio Technologies. Own end-to-end customer lifecycle, drive systems and governance, align Sales/Engineering/Delivery, develop operational systems (billing, licensing, usage tracking), embed customer-centric processes, and build a high-performing Customer & Business Operations team to support platform growth.

Lead design and build of a scalable operating architecture for Bose Audio Technology: define end-to-end customer lifecycle, establish systems/processes/governance, align Sales/Engineering/Delivery, develop business operations infrastructure (billing, usage tracking, licensing), embed customer-centric metrics, and build a high-performing team to scale platform-driven B2B operations.

Lead design and scaling of operating architecture for Bose Audio Technologies. Build end-to-end customer lifecycle systems (contracting to support), drive cross-functional alignment with Sales and Engineering, develop operational systems (billing, usage tracking, licensing), and build a high-performing Customer & Business Operations organization focused on customer-centricity and repeatable platform delivery.

Lead enterprise social strategy and operations, manage a team of strategists, scale sponsored social and revenue efforts, build analytics and reporting, manage platform partnerships and vendor relationships, and advise executive leadership to drive audience growth and performance.

The Director of Sales Operations & GTM Strategy will lead the go-to-market strategy, manage sales processes, forecasting, financial models, and collaborate with cross-functional teams to drive revenue growth and efficiency.

Leads a Structured Products Group deal execution and administration team supporting complex lending and securitization transactions. Oversees transaction execution, portfolio operations, documentation, fee tracking, onboarding, AML/KYC, data governance, audit readiness, compliance, client support, and process improvement. Partners with front-office, legal, risk, compliance, and operations stakeholders; manages resources, develops employees, resolves escalated issues, and advances operational controls and strategic initiatives.

Lead strategy and operations for CDN and Cloud DVR platforms, overseeing engineering and operational teams to ensure scalable, reliable video delivery. Drive platform modernization, capacity planning, FCC-compliant procedures, project and budget planning, succession planning, and cross-functional alignment to deliver high-quality VOD, live and IP video experiences.

Leads Affirm’s global customer operations vendor strategy and BPO network, overseeing governance, performance, compliance, resiliency, cost optimization, AI-enabled servicing innovation, and executive escalations. Manages Vendor Managers across international markets, drives vendor selection and recovery, leads large-scale transformations and migrations, partners with analytics and cross-functional teams, and develops a high-performing, customer-centric organization.

Leads strategic operations and client transformation across healthcare service operations, markets, care delivery organizations, PMOs, and call teams. Develops operational roadmaps, drives process improvement and AI-enabled service adoption, advises executive stakeholders, supports implementations and migrations, and improves patient, provider, and client experience through data-driven performance initiatives.

Own and build Legora’s company-wide business operations engine during hyper-growth. Lead the operating model, planning and OKR cadence, metric tree, MBR/QBR reviews, decision-rights framework, cross-functional alignment, internal communications, and business systems governance. Translate analytics into investment cases, partner with executives and Finance, and build the Business Operations team while establishing scalable operational processes across global locations.

Lead development and execution of customer-centric sales and service strategies, analyze engagement processes, oversee multiple client projects, build executive client relationships, drive business development, mentor leaders, and promote technology-enabled sales and service improvements to drive revenue and customer satisfaction.

Lead on-site site operations for a high-throughput collectibles facility, owning end-to-end production and logistics (pre-arrival through outbound shipping). Drive capacity planning, staffing, KPI performance (safety, quality, productivity, throughput), continuous improvement, cross-functional tech implementations, risk management, and development of subordinate managers to scale throughput and service quality.

Lead GTM strategy and commercial operations for Data & AI Partnerships: launch new offerings, build sales enablement and training, design scalable commercial systems and AI-driven dashboards, implement persona-led selling, remove deal friction, and coordinate cross-functional teams to improve sales velocity and adoption.

Lead execution of North American B2B secular shift programs to drive card adoption and spend. Manage cross-functional stakeholder alignment, KPI reporting, pilots, scaling initiatives, market and customer insights, and commercial execution with Sales, Product, Partnerships, analytics, risk, and operations to deliver measurable growth.

Lead and scale partner success, operations, and enablement for thousands of restaurant and hospitality partners. Build teams, systems, and processes for onboarding, support, adoption, retention, and growth while partnering cross-functionally with Product, Engineering, Revenue, Marketing, and Finance to drive operational excellence and measurable partner outcomes.

Lead TMT supply chain and operations consulting engagements: set strategic direction, drive business development, deliver end-to-end supply chain transformations, promote thought leadership, mentor teams, and implement supply chain optimization, planning transformation and AI-enabled planning solutions to improve efficiency, reduce costs, and increase responsiveness.

Lead medical operations for Chewy's remote veterinary care services, overseeing clinical quality, virtual care delivery, SOPs, staffing strategy, cross-functional alignment, and program growth for telemedicine, triage, and emerging virtual offerings.

Lead a global Project Enablement and Engineering Operations organization to define strategy, operating model, and governance for semiconductor project startups. Ensure operational readiness, engineering infrastructure, IP governance, export compliance, and vendor enablement. Build scalable processes, drive automation and analytics, partner cross-functionally, track KPIs, and influence senior stakeholders to improve engineering efficiency and compliance.

Leads enterprise business operations and transformation initiatives across payment integrity, medical documentation, technology enablement, and provider experience. Develops scalable operating models, execution roadmaps, governance frameworks, performance reporting, and analytics. Partners with operations, technology, product, and external stakeholders to improve cost, quality, compliance, financial performance, and operational efficiency. Requires experience in payment integrity, claims or encounter processing, provider networks, health insurance, and cross-functional program leadership.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

The Senior Director will optimize marketplace operations, manage incident lifecycles, and lead a team to drive growth and data reliability.