Top Technical Support Engineer Jobs

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Provide technical support for Flywire's SFS, eStore, and TPI products: manage tickets, troubleshoot web and command-line issues, research root causes, escalate to engineering, communicate with clients, and maintain/automate TSE knowledge and workflows using AI tools.

Provide technical support and troubleshooting for Flywire SaaS products (SFS, eStore, TPI). Manage tickets to SLA, research issues via web and command-line tools, communicate solutions to customers, escalate to engineering, and maintain AI-driven knowledge repositories and automations to streamline workflows.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow. Troubleshoot AI responses, agentic workflows, API integrations, and observability data; reproduce and document bugs; perform configuration changes; triage and escalate issues; ensure SLA adherence; contribute to knowledge bases and communicate technical findings to customers.

The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.

Provide technical support for iManage products by diagnosing and resolving software and configuration issues in complex multi-tier environments. Collaborate with customers, integrators, and internal teams, maintain deep knowledge of Windows Servers, networking, databases, web technologies, and mobile/desktop platforms, document best practices, and proactively reduce problem occurrence to ensure customer success.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide technical support for Construction Industries products (Grade Control, Payload, Cat Command, Detect/Safety systems). Troubleshoot customer issues, perform root cause analysis, follow risk and quality processes, onboard new products into helpline, share feedback with internal teams, and maintain relationships with partner support personnel as escalation point.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Lead technical escalation management and product performance for semiconductor equipment across regions. Own fleet health, drive root-cause analysis and corrective actions, lead cross-functional projects (NPI, recoveries, retrofits), mentor field teams, and influence engineering roadmaps while ensuring safety and knowledge management.

Provide escalated remote and onsite technical support across multiple client environments. Troubleshoot Windows, macOS, Microsoft 365, servers, networking, Hyper-V, SonicWall, and Datto solutions. Administer Windows Server environments, assist with networking and security, mentor Level I technicians, document work in Autotask, and maintain up-to-date client documentation and communication.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot Windows/macOS, servers, networking and cloud services; administer Windows Server and Hyper-V; deploy SonicWall and Datto solutions; mentor Level I technicians; document tickets and procedures in Autotask; ensure professional client communication and maintain system documentation.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Provide technical support and escalations for Metronome customers: troubleshoot integrations, triage bugs, communicate with customers and engineering, build internal tools and knowledge base content, and provide product feedback to improve the platform.

Provide technical product support via email and phone, troubleshoot and root-cause customer issues, explain technical concepts clearly, recommend best practices, collaborate with Engineering and Product teams to resolve complex problems, manage multiple requests with high quality and responsiveness, and continuously learn new product features and technologies.

Provide customer-facing technical support for the Sigma SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional improvement projects.

Own and resolve complex customer technical issues and lead end-to-end AI initiatives: architecture, model selection, RAG and agentic pipelines, prompt and tooling design, safety guardrails. Drive roadmap, releases, and governance (Responsible AI, model-risk, privacy, compliance), validate outcomes with telemetry, and own the customer supportability experience while collaborating with applied science and engineering.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.