Top Technical Support Engineer Jobs

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Provides technical support for the Lansweeper platform by troubleshooting customer cases, reproducing issues in lab environments, documenting resolutions, managing SLAs, and maintaining technical documentation. The role requires hands-on experience across Windows, Linux, virtualization, networking, Active Directory, and cloud platforms. It also involves proactive case follow-up, customer communication, collaboration with support teams, and eventual participation in enterprise and severity-one customer calls.

Provide technical support to Cloudflare customers through chat, email, and phone. Troubleshoot Internet, networking, and application performance issues with senior engineers; manage support tickets; test releases; report bugs; update documentation and AI conversational workflows; and provide product feedback. The role requires expertise in Internet protocols, Linux command-line tools, web servers, scripting, and related networking technologies.

Own and resolve customer technical support cases across FloQast’s accounting platform and integrations. Troubleshoot software issues, perform backend configurations, data transformations, migrations, and account-data updates. Use logs, session replay, developer tools, and internal systems to diagnose problems across L1–L3 cases. Build product expertise, document solutions, collaborate cross-functionally, support special projects, and contribute to product feedback and knowledge-base content.

Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications. Build AI-powered troubleshooting tools and automation, convert recurring problems into reusable workflows, experiment with Generative AI, and share engineering practices across Technical Support. Requires strong programming, REST API, cloud, distributed systems, troubleshooting, and customer communication skills.

Provides senior technical support for enterprise authentication and authorization platforms, including identity solutions, workforce sign-on, federation, and cloud identity providers. Owns complex integration incidents, performs root-cause analysis, writes diagnostic code, reviews integrations, and develops durable fixes. Partners with engineering customers on secure designs, documents runbooks, supports releases, mentors engineers, and improves operational stability. Leads responsible adoption of AI-assisted engineering tools while enforcing validation, security, and compliance standards.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Support and maintain large-scale bare-metal GPU infrastructure across data centers. Diagnose customer issues and incidents, analyze logs across firmware, drivers, and hardware, coordinate data center interventions, troubleshoot networking, and participate in on-call operations. The role also develops automation, documentation, troubleshooting processes, and reliability improvements while collaborating with customers and engineering teams supporting HPC and AI workloads.

Provide technical support for Flywire’s Student Financial Services, eStore, and TPI products across the U.S. and Canada. Manage tickets within SLA requirements, troubleshoot web applications using research and command-line tools, communicate solutions to customers, and collaborate with product and engineering teams on escalations and enhancements. Maintain AI repositories and knowledge bases while using Claude, Gemini, and related tools to automate investigations, documentation, maintenance, and client communications.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Own escalated technical support cases for an enterprise data-security SaaS platform: reproduce issues, analyze logs and configs, develop workarounds, prepare Tier 3/Engineering escalations, document runbooks and KB articles, mentor Tier 1, and participate in on-call rotation to ensure timely resolution and product feedback.

Provide deep technical resolution for escalated support cases, troubleshooting data-security and SaaS issues, reproducing and isolating root cause, producing Tier 3/Engineering escalations, creating runbooks and knowledge articles, mentoring Tier 1, and participating in on-call rotations to resolve customer-impacting incidents.

Provide deep technical resolution for escalated support cases for a data security/SaaS product: reproduce issues, analyze logs, validate workarounds, prepare engineering escalations, create documentation and runbooks, mentor Tier 1, and participate in on-call rotations to drive timely customer outcomes.

Provide timely technical support through email, live chat, and forums. Triage bugs and feature requests, meet customer response SLAs, troubleshoot issues with engineering and product teams, identify documentation improvements, and build expertise in the Weights & Biases product. Participate in a 24/7 weekend on-call rotation while using Python and machine learning tools to assist customers.

Provides remote technical support for HVAC equipment, especially scroll chillers, including startup, operation, troubleshooting, controls, and service. Diagnoses issues, guides customers safely, manages support cases, documents solutions, coordinates with manufacturing and field teams, addresses quality and design issues, and supports new product introduction projects. Requires extensive HVAC field experience, knowledge of electrical, refrigeration, airflow, and temperature-pressure principles, and familiarity with Carel, Symbio, BACnet, and Zendesk.

Provide technical support and product recommendations to sales teams, reps, distributors, and customers. Troubleshoot issues, conduct site audits, demos, trainings and presentations, prepare reports and proposals, and collaborate with marketing and product teams. Serve as a product expert for Socomec equipment and ensure compliance with applicable electrical standards.

Provides technical support for energy management software and LoRaWAN refrigeration-monitoring hardware. Troubleshoots software, gateways, sensors, networking, RF coverage, data workflows, and utility billing issues; guides nontechnical customers through diagnostics; documents tickets; validates data; identifies food-safety risks; and coordinates escalations with Engineering, Product, vendors, and field-service partners.

Provides first-level technical support for Tintri storage solutions in a 24x7x365 environment. Owns customer cases from intake through resolution or escalation, troubleshoots hardware, software, operating system, networking, virtualization, and storage issues, analyzes logs and diagnostics, documents case activity, communicates with customers, and collaborates with senior engineers and engineering teams. The role also contributes to knowledge-base content and requires shift, weekend, and holiday coverage.

Provides technical support to clients by managing ticket queues, troubleshooting complex system issues, and delivering timely, sustainable solutions. Collaborates with global customer support and internal stakeholders, investigates databases and logs, improves support processes, and communicates with customers via video conferences. The role requires strong problem-solving, follow-through, resourcefulness, and comfort working in ambiguous situations. It is a hybrid individual-contributor position with occasional on-call or weekend availability.

Provides technical customer support through email and live chat, triages tickets, diagnoses product issues, assists customers with onboarding and platform usage, and identifies product improvements. The role also supports process improvement and collaborates with Product and Customer Success teams. Candidates should understand basic programming concepts, communicate clearly, work independently, and be available for rotating weekend coverage during Central or Mountain time zone hours.

Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.

Provides technical support and consultation for SaaS customers through Slack, chat, and email. Troubleshoots APIs, integrations, workflows, networking, authentication, and security issues; builds and documents Tines workflows; and supports AI actions and agentic workflows. The role requires independent prioritization, escalation judgment, detailed handoffs, customer empathy, and collaboration across global support teams, including solo weekend coverage.

Supports sales engagements through technical expertise, hardware integration, customer training, documentation, troubleshooting, product sustainment, and deployment support. The role serves as a subject matter expert on gimbal systems, collaborates with sales, engineering, and field service teams, gathers customer feedback, and supports demonstrations, deliveries, trade shows, and field exercises. Regular travel to customer sites is required, with onsite work at a CACI facility when not traveling.

Supports sales engagements through technical expertise, platform integration, customer training, documentation, demonstrations, product sustainment, troubleshooting, and field support. The role specializes in gimbal systems and unmanned platforms, collaborates with customers, account teams, field service, and engineering, and captures feedback for product improvements. Regular travel to customer sites, trade shows, and field exercises is required, with onsite work at a CACI facility when not traveling.