Top Technical Support Engineer Jobs

Provide technical support to Cloudflare customers through chat, email, and phone. Troubleshoot Internet, networking, and application performance issues with senior engineers; manage support tickets; test releases; report bugs; update documentation and AI conversational workflows; and provide product feedback. The role requires expertise in Internet protocols, Linux command-line tools, web servers, scripting, and related networking technologies.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Provide technical support for GovCloud customers integrating, deploying, and maintaining CrowdStrike services. Own troubleshooting from issue intake through resolution or escalation, identify root causes, document bugs, manage escalations, and create knowledge-base documentation. The role requires troubleshooting Windows, Unix, networks, containers, cloud platforms, infrastructure tools, and REST APIs, while delivering strong customer communication and process improvements in a fast-paced technical environment.

Provide technical support for Flywire’s SFS, eStore, and TPI products by managing tickets, troubleshooting web applications, researching issues with command-line tools, and meeting SLA requirements. Communicate technical solutions to customers, coordinate escalations with engineering and product teams, maintain AI repositories and knowledge bases, and use Claude and other AI tools to automate investigations, documentation, maintenance, and client communications.

Provides technical support for Flywire’s SFS, eStore, and TPI products by managing tickets, troubleshooting web applications, researching issues with command-line tools, and meeting SLA requirements. Communicates solutions to customers, partners with engineering and product teams on escalations and enhancements, and uses AI tools such as Claude and Gemini to automate investigations, maintain repositories, update knowledge bases, and improve client communications.

Serve as the senior escalation point for complex technical support issues, diagnosing root causes through diagnostic tools and codebase investigation. Coordinate with Engineering, R&D, and Product to resolve bugs and recurring customer problems. Mentor support engineers, manage customer escalations, communicate with technical and senior stakeholders, improve support processes and tooling, and help achieve quality, response-time, and resolution KPIs.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Troubleshoot customer technical support cases, reproduce issues in a lab spanning Windows, Linux, macOS, VMware, Active Directory, AWS, and Azure, and document resolutions clearly. Manage high-volume caseloads, follow up on open cases, meet SLAs, maintain documentation in Confluence, Jira, and Salesforce, and eventually support severity-one and enterprise customers. The role requires strong networking, systems administration, virtualization, cloud, SQL, communication, and organizational skills.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate users, run health checks, create documentation, participate in demos and calls, and escalate complex issues while working in a hybrid office schedule.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Provide hands-on technical support for FloQast integrations, owning L1–L3 cases, troubleshooting APIs and authentication, configuring customer environments, using tools like Postman and log/session replay, collaborating cross-functionally, contributing knowledge-base articles, and driving successful integration outcomes for customers.

Serve as a Tier 3 technical escalation lead: diagnose complex platform issues, produce RCAs, liaise with Engineering/Product, improve observability and tooling, mentor support staff, analyze ticket patterns, and drive systemic product fixes using SQL, scripting, and monitoring tools.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

Provide software technical support through phone, email, and chat; diagnose application and system issues; collaborate with development teams; document problems and create knowledge-base content; train customers; participate in on-call rotations; and travel approximately 5% to customer and company locations. The role requires database and Windows administration experience, strong communication and troubleshooting skills, and openness to AI technologies.

Provides software technical support through phone, email, and chat; diagnoses application and system issues; collaborates with engineering teams; documents problems; creates knowledge-base content; trains customers; and participates in on-call support. The role includes approximately 5% travel to customer and Dematic locations and involves working with databases, Windows systems, AI technologies, and industrial automation.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Serve as first point of contact for customers using Agentforce and Data 360, troubleshoot technical issues, provide feature guidance and best practices, manage customer expectations, create and maintain knowledge content, participate in training, and escalate complex issues to internal teams to ensure customer success.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide technical support for a B2B SaaS product: manage support queue across channels, assist Success Architects on customer calls, triage and debug issues with engineering, contribute product feedback and documentation, participate in incident response, and help improve customer operations and processes.