Top Technical Support Engineer Jobs

Provide advanced L2 technical support for Bindplane, troubleshoot deployment/configuration/integration issues across cloud and containerized environments, collaborate with Product/Engineering, create knowledge base articles, and act as escalation point for L1 support to improve product quality and customer satisfaction.

Provide advanced Tier-3 technical support and act as liaison to Engineering/Product. Lead RCA/post-mortems, manage high-severity incidents, analyze ticket patterns, improve observability tooling, and mentor front-line support to reduce escalations.

Provide phone, email, and chat technical support for Cat digital products (Product Link, VisionLink, Grade Control, Payload, Cat Command, Detect/Safety). Diagnose hardware, software, and connectivity issues; document tickets; escalate complex problems to product and engineering teams; and meet response, resolution, and customer satisfaction metrics.

Provide hands-on technical support for FloQast integrations, owning L1–L3 cases, troubleshooting APIs and authentication, configuring customer environments, using tools like Postman and log/session replay, collaborating cross-functionally, contributing knowledge-base articles, and driving successful integration outcomes for customers.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow: troubleshoot AI responses, agentic workflows, and API integrations; analyze logs/telemetry (Kibana, Grafana); reproduce and document bugs; perform configuration changes; triage and escalate issues; maintain SLAs and contribute to knowledge bases.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

As a Technical Support Engineer, you'll diagnose and resolve technical issues, document solutions, and collaborate with engineering to improve customer experience.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

The Technical Support Engineer II will triage support cases, lead customer discovery conversations, gather technical evidence, and resolve straightforward issues while maintaining ticket hygiene and documentation.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.

The Technical Support Engineer installs, configures, and supports proprietary meter testing software, providing customer training and handling technical issues. Responsibilities include coordinating with sales and IT, performing installations, and ensuring compatibility between hardware and software.

As a Technical Support Engineer, you will resolve complex technical issues, collaborate with engineering, and enhance user experience through documentation and tool improvements. You will handle customer inquiries, debug issues, and monitor user-generated content for compliance.

As a Technical Support Engineer at Axon, you will troubleshoot and resolve technical issues in a complex SaaS environment, collaborating with cross-functional teams to ensure operational excellence and customer satisfaction.

The Technical Customer Support Engineer Tier 3 resolves complex issues related to software and system integration, working with teams to implement scalable solutions and automate tasks using scripting.

The Technical Support Engineer diagnoses complex technical problems related to optics, lasers, and electronics, facilitates solutions, and supports new product introductions. Travel is required 30-60%.

The Staff Technical Support Engineer provides omni-channel support for Broadcom's Mainframe products, ensuring customer success and product understanding. Responsibilities include problem solving, mentoring, and collaborating to improve product quality and customer satisfaction. Requires extensive experience in a Mainframe environment.

As a Technical Product Support Engineer IV, you'll solve complex problems, support product performance, drive failure analysis, and enhance technical knowledge through training and documentation, while leading projects and engaging with customers.

The Technical Sales Support Engineer develops engineered supply system solutions, prepares technical proposals, clarifies specifications, and collaborates with teams while ensuring compliance with standards and continuous improvement initiatives.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.