Top Technical Support Engineer Jobs

Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications. Build AI-powered troubleshooting tools and automation, identify recurring problems, create reusable support workflows, and apply emerging generative AI technologies. The role also requires communicating technical solutions clearly and collaborating with engineering, product, and broader technical support teams.

Provides advanced technical support for the Dragos cybersecurity platform, troubleshooting escalated issues across Linux, Kubernetes, hardware, cloud infrastructure, APIs, networking, and hybrid environments. Reproduces issues in lab environments, analyzes logs, documents solutions, escalates unresolved problems, and collaborates with engineering and internal teams. Maintains customer communication, contributes to knowledge bases and process improvements, and participates in escalation and weekend on-call rotations.

Provide first-line technical support to enterprise customers using Dragos cybersecurity products. Triage and resolve common issues, troubleshoot customer environments, document cases, support upgrades and configuration changes, and escalate complex problems while retaining ownership. Use AI tools responsibly, contribute technical knowledge-base content using KCS practices, and participate in a monthly weekend on-call rotation. The role requires strong communication, troubleshooting ability, Linux and networking familiarity, and U.S. citizenship.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides advanced technical support to enterprise customers using Cloudflare Zero Trust products. Troubleshoots identity, access, device security, authentication, networking, cloud integrations, and security incidents. Communicates with customers through multiple channels, creates technical documentation, escalates complex issues to Product, Engineering, and Security teams, and shares customer feedback to improve products. The role is based in Austin with twice-weekly office attendance and may include weekend shifts.

Own technical support cases for Cloudflare’s Developer Platform, troubleshooting deployments, runtime errors, routing, storage, databases, APIs, logs, and telemetry. Reproduce issues in sandbox environments, guide customers through diagnostics, collaborate with Engineering on escalations, and improve scripts, runbooks, documentation, AI-assisted workflows, and support processes. The role requires clear customer communication, structured troubleshooting, cloud application experience, and familiarity with web infrastructure and developer tools.

Provide technical support to Cloudflare customers through chat, email, and phone. Troubleshoot Internet, networking, and application performance issues with senior engineers; manage support tickets; test releases; report bugs; update documentation and AI conversational workflows; and provide product feedback. The role requires expertise in Internet protocols, Linux command-line tools, web servers, scripting, and related networking technologies.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Owns and resolves complex customer technical issues involving Azure AI and machine learning solutions. Advises customers, collaborates with engineering and support teams, mentors peers, develops readiness programs, investigates product defects, and helps create automation and diagnostic tools. Requires hands-on Azure AI support experience, cloud architecture knowledge, REST APIs, authentication, networking, application integration, and strong communication skills.

Provide technical support for the B2W ONE Platform through phone and screen-sharing. Troubleshoot configuration, system performance, permissions, data inconsistencies, application errors, and hosted services. Document defects and trends for Development teams, create Knowledge Base articles, and manage customer cases in CRM systems. The role requires customer empathy, strong troubleshooting skills, Windows and Google product proficiency, and understanding of relational databases, with minimal travel and in-office work in Portsmouth, New Hampshire.

Analyze wafer yield data and TEL etch plasma system signals to identify root causes, quantify process effects, and optimize manufacturing performance. Build datasets, models, dashboards, and monitoring tools using statistical and machine learning methods. Translate findings into recipe tuning, process-window, and monitoring recommendations while collaborating with process engineering and cross-functional manufacturing teams. Maintain documentation for data pipelines, model assumptions, evaluation methods, and analytical outcomes.

Provides on-site and remote technical support for CNC laser cutting, bending, and punching machines. Troubleshoots mechanical, electrical, hydraulic, software, and performance issues; performs repairs; trains customers; collaborates with internal technical teams; documents service activities; and manages tools, vehicles, parts, and safety records. Requires up to 50% travel, including overnight and occasional weekend trips, along with physical lifting and equipment operation.

Provides advanced technical support to enterprise customers using Chainguard Images. Responsibilities include triaging and resolving complex issues, investigating bugs, coordinating escalations with Engineering, managing customer communication and SLAs, documenting solutions, creating knowledge-base content, submitting product feedback, and participating in an after-hours on-call rotation. The role requires expertise in Linux, containers, Kubernetes, DevOps tooling, cloud platforms, and strong written and verbal communication.

Investigate and resolve production software issues using logs, request traces, API responses, and reproducible examples. Coordinate with engineering on bugs, validate workarounds and fixes, support incident response, and communicate technical findings to customer-facing teams. Document investigations through runbooks and root-cause summaries while improving diagnostic tooling and preventing recurring incidents.

Manage and resolve technical customer support cases across chat, email, and video; provide technical support to Success Architects; diagnose and triage bugs with engineering; communicate during incidents; incorporate customer feedback into product improvements; and enhance documentation, processes, and knowledge bases. The role requires deep Salesforce and marketing automation knowledge, web technology familiarity, JavaScript and API troubleshooting skills, and 5+ years of B2B SaaS support experience.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and networks; configuring content sources and product features; managing alerts and remediation plans; creating runbooks and knowledge articles; educating customers; and coordinating cross-functional improvements. The role is remote, customer-dedicated, and may include extended on-call hours, screenings, clearances, training, and customer equipment use.

Provides proactive and reactive technical support to designated enterprise customers. Responsibilities include troubleshooting logs, stack traces, browser traces, APIs, integrations, authentication, and networks; managing incidents and remediation plans; configuring content sources; maintaining runbooks and knowledge articles; educating customers; coordinating with internal teams; and driving support improvements. The role is remote with flexible hours and may require customer-specific screenings, equipment, training, certifications, and extended on-call coverage.

Provides advanced Tier 3 technical support for IBM Guardium Data Security and IBM Z Multi-Factor Authentication products. Diagnoses complex installation, configuration, performance, and functionality issues; performs root cause analysis; develops reproducible cases; and recommends and implements solutions with customers and Engineering. The role supports z/OS environments, contributes to training and documentation, assists junior engineers, participates in projects, and may require occasional after-hours, weekend, or holiday support.

Owns, investigates, troubleshoots, and resolves customers’ technical issues. Collaborates across teams, develops technical readiness, shares knowledge with peers, identifies product defects, and escalates issues to improve Microsoft products. The role requires flexible shift availability, including evenings and weekends, and supports government customers subject to U.S. citizenship verification and Microsoft Cloud background checks.

Provides L1 technical support to enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat-investigation issues through ticket ownership, log analysis, root-cause analysis, and collaboration with Engineering and Product. Supports onboarding, maintains knowledge-base documentation, communicates customer updates, identifies recurring issues, and recommends product improvements. Requires Spanish fluency and experience supporting cybersecurity, SaaS, or enterprise technology environments.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Provides remote hardware, software, and application support for analytical instrumentation customers across the U.S. and Canada. Troubleshoots issues by phone and email, guides customers through solutions, escalates complex problems to technical experts, and supports laboratory workflows. The role requires strong communication, analytical problem-solving, customer focus, and the ability to learn scientific technologies. It is fully remote currently, with possible future hybrid work.

Provide technical support for Finout’s SaaS platform to US customers during Eastern business hours. Responsibilities include triaging inquiries, investigating complex backend issues, managing escalations, collaborating with Product, R&D, and Customer Success, and maintaining technical documentation. The role requires SQL and relational database expertise, experience with at least two major cloud providers, REST APIs, and ownership of customer issues from initial response through resolution.

Provides 24/7 technical support for network management system products, troubleshooting customer issues, performing corrective and preventative maintenance, and escalating complex problems. Manages outages, documents root causes, develops recovery solutions, maintains Salesforce and procedural records, and ensures SLA compliance. The role also supports knowledge management, customer communication, and collaboration with higher-level product and engineering teams.

Own customer technical support cases involving cloud infrastructure and network connectivity. Investigate issues using logs, packet captures, monitoring data, and structured troubleshooting. Resolve TCP/IP and routing problems, coordinate escalations with engineering teams, support incident response and root-cause analysis, and recommend preventive measures. Create playbooks, troubleshooting guides, escalation workflows, and knowledge-base content while improving support processes and customer experience.