Top Customer Success Jobs

Lead and grow a team of Technical Success Managers supporting Public Sector customers, driving adoption, retention, and revenue. Hire, coach, forecast capacity, manage financials, build executive relationships, collaborate cross-functionally, and maintain deep product expertise in the Qualtrics XM platform.

Drive adoption, renewals, and expansion by building executive relationships, creating tailored success plans, coordinating cross-functional teams and partners, demonstrating measurable observability outcomes, and mitigating renewal risk.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Lead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.

Manage and grow a book of Mid-Market SaaS customers by driving product adoption, renewing and expanding contracts, building executive relationships, forecasting risk, providing product feedback, and representing customer needs across sales, product, and engineering.

Lead regional enablement and operations for Services Customer Success, driving customer engagement, adoption, and value realization. Develop training, playbooks, and analytics-driven insights, identify expansion opportunities, and collaborate with cross-functional teams (Sales, Product, Account Management, TAs) to ensure technical and program readiness and improve product feedback, retention, and customer outcomes.

Lead regional enablement and operations for Services Customer Success to drive customer engagement, adoption, and retention. Partner with cross-functional teams to realize product value, identify expansion opportunities, translate technical capabilities into customer-facing solutions, develop scalable training and playbooks, track KPIs, and report product gaps. Support business case evaluation and program readiness to maximize customer lifetime value and drive renewals and advocacy.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

As a Customer Success Specialist, you'll build relationships with schools, support educators, and help solve staffing challenges. This entry-level role focuses on account management and requires strong communication skills, resilience, and a desire to help others succeed.

Lead strategic engagement for a portfolio of Enterprise accounts, drive retention and revenue realization, advise on complex technical deployments, deliver business reviews and success plans, influence product and cross-functional teams, mentor peers, and ensure accurate customer data and forecasting.

Lead customer success activities for assigned aviation accounts, driving adoption, expansion, renewals and customer health. Collaborate with product, sales, delivery and international teams, run business reviews, report on KPIs, mitigate churn, align processes with product capabilities, and provide customer feedback to product and services managers.

Lead a Customer Success and Renewals organization for strategic enterprise accounts. Manage and coach CSMs and renewals team, run QBRs, enforce engagement standards, drive retention and expansion, partner with Sales, track NRR/GRR metrics, and roll out CS tooling (e.g., ChurnZero).

Lead Enterprise Customer Success to drive adoption, retention, expansion, and advocacy. Build and scale a high-performing CS organization, operationalize AI-driven workflows, strengthen executive relationships, improve customer health and forecasting, and influence product roadmap through customer insights.

Lead and develop a team of Client Success Managers to drive client satisfaction, retention, and expansion for top real estate agents. Own strategy, operations, training, and data-driven insights (NPS, CSAT, GRR). Collaborate cross-functionally, manage escalations, streamline processes, and support renewals and upsells to grow revenue.

Manage customer relationships for the Runwise platform: onboard and support property managers, supers, and owners; deliver savings analyses; troubleshoot technical issues; proactively identify risks to savings; and collaborate cross-functionally to uncover expansion opportunities and drive account growth.

Provide part-time, Chicago-based remote customer support: resolve tickets via Zendesk, maintain CRM and backend data, document interactions, collaborate with account managers and operations, identify trends, and advocate for customers.

Manage a portfolio of enterprise customers to drive product adoption, execute tailored success plans, monitor health and risk, run executive business reviews, coordinate cross-functional support, and pursue retention and expansion through advocacy and playbook-driven interventions. Occasional on-site travel to customer locations.

Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.

Lead and develop a 5-person Americas Customer Success team, own regional retention and NRR, manage 3-5 largest accounts, drive adoption and onboarding, coordinate cross-functional strategy with Sales, Product, and Education, maintain Salesforce reporting, and own regional CS operations, budgeting, and escalation management to ensure customer health and growth.

As a Customer Success Manager at Trayd, you will build relationships with customers post-launch, ensuring their success in payroll operations, guiding them through features, troubleshooting issues, and advocating for their needs internally. You will handle multiple accounts and seek opportunities for account growth while improving internal processes and customer experience.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

The Principal Customer Success Executive oversees a customer portfolio ensuring success in product adoption, addressing issues, guiding best practices, and mentoring team members.

Oversee customer portfolios, enhance adoption of ServiceNow products, guide best practices, mentor teammates, and manage new projects and success stories.

The Principal Customer Success Executive manages customer portfolios to ensure successful outcomes and adoption of ServiceNow products, while guiding teams and mentoring others.