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Top Customer Success Jobs
AdTech • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • Software • Generative AI
As a Customer Success Lead, you will guide a sub-team, enhance customer relationships, mentor team members, and improve product adoption while managing revenue and customer experience.
Top Skills:
Advertising TechnologyCustomer SuccessDigital MarketingPaid Social
Healthtech • Payments • Software
Provide technical customer support via phone, email, and ticketing systems. Diagnose software, data, and integration issues, escalate defects, document interactions in CRM, create knowledge base content, train clients, participate in product testing, and identify trends to improve product quality and customer satisfaction.
Top Skills:
CRMSalesforce Service CloudSQLZendesk
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Manage a portfolio of Superhuman Docs accounts to drive adoption, retention, and expansion. Act as a trusted advisor, run account reviews, build feedback loops to inform product roadmap, design change management and enablement programs, and collaborate cross-functionally to deliver customer value and identify upsell opportunities.
Top Skills:
CRMExcelGoogle SheetsSuperhuman Docs
Artificial Intelligence • Internet of Things • Semiconductor
Lead customer success and program management for strategic hyperscaler accounts, coordinating Arm engineering, product, and ecosystem partners to drive adoption of Arm technologies across silicon, platforms, and cloud infrastructure. Own success plans, program dashboards, governance, executive reviews, risk mitigation, and cross-functional delivery while advocating customer needs and identifying opportunities for expanded adoption.
Top Skills:
Ai/Ml FrameworksArm ArchitectureCloud-Native Software StacksCpuDatacenter OperationsInterconnectOperating SystemsSocSystem IpVirtualization
Artificial Intelligence • Fintech • Software • Financial Services
Lead and scale the post-sale Client Success organization by building operational processes, metrics, and playbooks; serve as technical escalation for complex tax-incentive accounts; manage and develop a team of Client Success Associates; own reporting, onboarding, and client risk remediation; collaborate with sales, product, and leadership to improve retention and execution.
Top Skills:
Salesforce
Productivity • Software • App development • Automation
Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.
Top Skills:
ExcelGoogle SheetsmacOSWindows
Healthtech
The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.
Top Skills:
AI
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.
Top Skills:
IotSaaS
Artificial Intelligence • Machine Learning
The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.
Top Skills:
AIAWSAzureEmotion AiGCPGenerative AiHugging FaceKnowledge AiOpenaiTensorFlow
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Vice President of Customer Success leads post-sale revenue protection and growth for Identity and Risk solutions, ensuring customer adoption and retention while identifying expansion opportunities. They partner with Sales and Product teams, manage executive relationships, and design the Customer Success operating model.
Top Skills:
Data-Driven TechnologyFraudPaymentsRiskSaaS
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.
Financial Services
Own post-implementation success for a portfolio of CPG brands: drive net revenue retention via renewals, upsells, QBRs, health checks, troubleshoot product issues, and surface product feedback while partnering cross-functionally with sales, product, and marketing.
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Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Manage SMB customer relationships to drive platform adoption, retention, and growth. Serve as product expert, handle escalations with support, run webinars, track communication in Gainsight/Salesforce, evaluate account health, pursue upsell opportunities, and ensure timely responses and positive renewal outcomes.
Top Skills:
AlertmediaGainsightHubspotSalesforce
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Manage a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Serve as trusted advisor, run workshops and executive business reviews, track value and customer health, escalate risks, collaborate with sales, services, support and product teams, and maintain accurate CRM records. Frequent travel to customer sites and focus on long-term partnerships and outcomes.
Top Skills:
CRMDexopsEnd User ComputeItilItsmNexthinkSaaS
Artificial Intelligence • Information Technology • Professional Services • Social Impact • Software
The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.
Top Skills:
APIsETLLocalization ServicesRestSaaSSoa
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Oversee software and applications management, ensuring alignment with global strategies while maximizing business transformation and efficiency.
Top Skills:
O9Sap S/4Hana
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Artificial Intelligence • Consumer Web • Digital Media • Fintech • Marketing Tech • Software • Financial Services
Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.
Artificial Intelligence • Information Technology • Marketing Tech • Software • SEO
The Enterprise Customer Success Manager will guide enterprise clients in utilizing AI tools for marketing success, ensuring high engagement and satisfaction with their software solutions.
Top Skills:
Ai SearchChatgptClaudeGeminiGenerative AiMarketing TechnologySaaS
Artificial Intelligence • Legal Tech
As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.
Top Skills:
AICollaboration ToolsLegal TechProductivity SoftwareWorkflow Automation
Edtech • Healthtech • HR Tech • Information Technology • Professional Services • Software • Telehealth
The Customer Success Manager will retain and grow accounts in behavioral health practices, ensure customer satisfaction, and identify upsell opportunities.
Top Skills:
Electronic Medical Billing PlatformsExcelMicrosoft PowerpointMicrosoft WordSalesforce
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
The Manager, Customer Success Engineering at DigitalOcean leads a team supporting strategic customers in cloud and AI/ML workloads, focusing on operational excellence and customer satisfaction.
Top Skills:
AIAWSAzureDatabasesGCPGpu InfrastructureKubernetesMlPythonPyTorchRestful ApisScikit-LearnTensorFlow
Big Data • Information Technology • Software • Analytics • Energy
The Customer Success Manager will manage 50-60 accounts within the Power & Renewables sector, execute sales goals, upsell clients, and collaborate with technical advisors and customer education managers to enhance ROI and customer experience.
Top Skills:
AISaaS
Big Data • Fintech • Mobile • Payments • Financial Services
As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.
Top Skills:
Bi ToolsSalesforce
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.
Top Skills:
AICRMLarge Language ModelsSalesforce
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