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Top Customer Success Jobs
The Procurement Specialist will lead contract management, compliance oversight, and cost optimization, while leveraging expertise in market data and indexes. Responsibilities include data reporting and analysis to aid decision-making, and collaboration across multiple departments to streamline procurement processes. The role requires managing multiple projects in a fast-paced environment.
The Director of Customer Engagement Strategy and Operations at ServiceNow will develop and execute a comprehensive customer engagement strategy. Responsibilities include optimizing processes for executive meetings, deepening strategic relationships with key customers and partners, and collaborating with various teams to enhance customer narratives. This role involves attending customer meetings, capturing insights, and tracking action items.
The Director of Client Services leads the Client Services team, ensuring high subscriber satisfaction and retention through effective communication, issue resolution, and collaboration with marketing and sales. The role includes managing client inquiries, developing training materials, and analyzing customer data for improvements.
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The Paralegal Senior Specialist will manage the closing and funding processes for commercial mortgage loans and equity investments, oversee loan servicing and modifications, and ensure all closing requirements are met while conducting thorough reviews and analyses of loan applications and contracts.
The Senior Communication Specialist will manage content publishing for internal audiences including news articles and email newsletters. They will analyze data to assess content performance and collaborate with the Audience Engagement team to deliver effective communications.
As an Inside Relationship Representative at Cox Business, you'll manage small-to-medium business customer relationships, focusing on reducing churn and driving revenue through problem-solving, upselling services, and customer education. You'll engage with clients to resolve issues, negotiate terms, and find suitable solutions while collaborating with sales support.
As a Client Success Manager, you will handle client relationships and account execution, ensuring the profitability and retention of a client portfolio. You will drive product adoption and expansion while maintaining overall client satisfaction. Your role will also involve excellent communication, analytical skills, and collaboration with internal teams to achieve successful outcomes.
The Client SEO Lead is responsible for creating and guiding the creation of a Technical strategy to achieve client objectives and exceed expectations. They will serve as the technical client-facing lead and collaborate with cross-functional teams to ensure customer goals are met.
As a Client Strategist, you will manage key client accounts, driving success metrics like account growth and revenue retention. You'll build relationships with clients, conduct industry research, manage program implementations, and collaborate with teams to enhance client experiences and address issues proactively.
The Technical Support Associate will provide customer support for Evolv's weapon detection system, assisting customers, partners, and field service engineers. Responsibilities include diagnosing and resolving technical issues, maintaining documentation, and fostering communication with stakeholders. Training and skill development are key focuses for the first year to ensure proficiency in support functions and customer relations.
The Technical Support Associate will provide customer support for Evolv's weapon detection system, assist in troubleshooting, manage support tickets, perform system upgrades, and maintain documentation. The role requires effective communication, resilience, and a growth mindset to enhance technical skills and service delivery.
As a Technical Support Associate, you will assist customers with Evolv security systems, providing technical support, troubleshooting issues, and maintaining effective communication. You will also document support interactions and consistently improve your technical skills.
As a Trade Support Specialist, you'll coordinate and settle primary loan trading assignments, review legal documents, manage trade portfolios, and maintain client relationships. Your role involves preparing reporting on open items and escalating issues as necessary, all within a fast-paced environment.
The Functional Support Specialist I will assist in preparing financial proposal packages, tracking proposal processes, providing financial data for contract negotiations, and coordinating various proposal activities among different departments to meet customer deadlines.
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