Top Customer Success Jobs

The AML Compliance Senior Specialist will conduct independent reviews and analysis of possible suspicious activity to ensure compliance with the Bank Secrecy Act and the USA PATRIOT Act. Responsibilities include conducting AML investigations, maintaining a thorough understanding of AML typologies, and utilizing available systems and databases for research. Required qualifications include a Bachelor's Degree, 3-5 years of experience in finance focusing on AML transaction monitoring, strong communication skills, knowledge of BSA/AML laws, experience with AML transaction monitoring systems, and excellent analytical skills.

The AML Compliance Senior Specialist is responsible for conducting thorough investigations of suspicious activities, ensuring compliance with relevant AML regulations. This includes evaluating alerts, reviewing past SARs, and maintaining extensive documentation. The role requires strong communication skills and the ability to work under pressure while applying analytical skills to assess transaction activity.

The AML Compliance Senior Specialist conducts independent reviews and analyses of suspicious activities to ensure compliance with the Bank Secrecy Act and the USA PATRIOT Act. This role involves conducting AML investigations, reviewing SAR filings, and maintaining knowledge of AML typologies, while utilizing various systems for thorough research.

Manage a remote team of specialists at JPMorgan Chase & Co., ensuring customer satisfaction, promoting business results, and resolving escalations. Demonstrate adaptability in a fast-paced environment, coach team members, and uphold customer service standards.

As a DEI Specialist at Affirm, you will drive and manage projects that support the company's diversity, equity, and inclusion strategy. Key responsibilities include project management, vendor oversight, data analysis, and collaboration with various teams to set DEI goals. You will also manage communication and support administrative tasks for DEI programs, ensuring all projects stay aligned with organizational objectives.

The Licensing Specialist supports the global licensing program by preparing and maintaining vendor licensing applications while communicating with state regulators. Responsibilities include completing regulatory requirements, managing filing systems, documenting processes, and analyzing reports related to vendor licensing compliance.

The Customer Experience Enablement Lead at Takeda Pharmaceutical will oversee customer experience solutions and manage product ownership for the OBU. Responsibilities include solution design consultation, project management across delivery partners, and driving the adoption of the Global Customer Experience Enterprise Platform. The lead will align customer needs with product management and contribute to a multi-year roadmap for global products.

The Delivery Lead is responsible for overseeing the planning, design, and delivery of customer experience digital products, ensuring alignment with business needs. The role involves collaborating with product managers, managing external and internal delivery partners, and driving product adoption through high-quality outputs. They will act as the primary contact for product managers and advise on solution design and architecture.

As a Customer Care Manager at Toast, you will manage a team of agents, oversee customer interactions related to payments, provide coaching and feedback to improve performance, and work closely with cross-functional teams to enhance processes. You will also assist with escalated customer issues and contribute ideas for improvement in the customer care experience.

The Customer Care Manager at Toast will manage a team of agents focused on the Kitchen campaign, ensuring productivity while providing coaching and support. This role involves overseeing customer interactions, training team members, and collaborating with internal teams to enhance customer experience and resolve issues.

The Customer Experience Associate at Nourish will provide exceptional support to customers through various platforms, troubleshoot issues, document interactions in CRM systems, and collaborate with teams to improve services. This role focuses on delivering empathetic customer service and ensuring satisfaction with Nourish's nutrition platform.