Top Customer Success Jobs

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Oversee a portfolio of federal customers, drive adoption and business outcomes from ServiceNow products, provide prescriptive guidance, resolve escalations, and coordinate internal teams. The role includes developing success plays and use cases, improving customer technical health, mentoring junior staff, leading projects, and supporting recruiting.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Owns a portfolio of ServiceNow customers, leading Impact Plans, onboarding transitions, adoption initiatives, business reviews, risk mitigation, and cross-functional coordination. The role drives customer outcomes, platform usage, value realization, satisfaction, and retention through strategic recommendations, stakeholder engagement, and success metrics.

Manage over 60 SaaS renewals per quarter for commercial accounts, exceeding sales targets and minimizing customer financial attrition. Identify renewal risks, drive platform adoption, negotiate favorable terms, close long-term renewal deals, forecast accurately, and uncover growth opportunities. Collaborate cross-functionally with sales teams, share customer insights, and promote Samsara’s customer-focused culture.

Own customer success capacity and coverage models, account assignments, territory planning, renewal operations reporting, dashboards, and business review data. Analyze churn, coverage gaps, and capacity constraints; provide recommendations to leadership; automate recurring reports; and align definitions across Customer Success, Sales Operations, Finance, and Data teams. The role requires strong SQL, BI, spreadsheet, Salesforce, and Gainsight skills, with preferred Python or Snowflake experience.

Manage a dedicated customer portfolio, building relationships with administrators and executives to drive retention, satisfaction, expansion, and revenue growth. Conduct business reviews, provide proactive support and education, triage customer inquiries, coordinate cross-functional solutions, and represent the Justworks brand and product suite. The role requires consultative communication, problem-solving, organization, adaptability, and experience in customer success, account management, or complex customer service.

Manage mid-market SaaS customers from adoption through renewal. Build trusted relationships, drive platform adoption and measurable customer value, resolve technical issues, identify expansion opportunities, forecast and mitigate renewal risks, negotiate terms, and close renewals. Collaborate with Sales, Support, Deal Desk, Operations, and Product while advising customers on Samsara’s IoT platform and solutions.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own a portfolio of mid-market SaaS customers, driving platform adoption, retention, expansion, and renewal outcomes. Train customers, advise on research design, support qualitative research projects, identify account risks, and develop mitigation plans. Partner with sales, renewals, product, engineering, and research teams to uncover growth opportunities and improve the platform. Travel up to 10% for customer visits, training, relationship building, and feedback gathering.

Manage a portfolio of enterprise healthcare customers, driving platform adoption, retention, renewals, customer satisfaction, and account growth. Build strategic success plans, conduct business reviews, demonstrate product value, identify upsell and cross-sell opportunities, manage customer risks, forecast renewals, and collaborate with Sales, Product, Support, Services, and Solutions Engineering.

Leads strategic relationships and account health for large public-sector and healthcare clients. Manages executive governance reviews, post-award customer lifecycles, regulatory and privacy requirements, program expansion, data-driven risk management, AI-enabled engagement, and high-stakes escalations. Translates policy, accessibility, and technical needs into product and engineering requirements while supporting renewals and cross-agency collaboration.

Manage client relationships and drive adoption of Sage’s care platforms within senior living communities. Monitor engagement and usage data, identify at-risk clients and improvement opportunities, train community leaders, and provide data-driven recommendations that improve operational efficiency and ROI. Collaborate with Client Success, Product, Support, Sales, and Marketing teams to communicate feedback, resolve challenges, and enhance onboarding and customer experience.

Own strategic enterprise client relationships through the post-sale lifecycle, driving adoption, renewals, measurable outcomes, and expansion. Lead success planning, QBRs, customer pilots, executive presentations, and data analysis across senior living communities. Translate customer feedback into actionable priorities for Product, Engineering, and Support while strengthening staff engagement through regular onsite visits. Travel is expected approximately 20%.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Manage post-sales relationships with mid-market and enterprise customers, serving as a trusted advisor and driving adoption, value realization, expansion, and retention. Develop success plans, conduct executive business reviews, identify risks, coordinate with account teams, demonstrate Atlassian solutions, and provide customer feedback internally. The role requires strong SaaS customer success expertise and proficiency with Jira, Confluence, Gainsight or similar CRM tools, Salesforce, and Tableau.

Leads and coaches a global Customer Success team while owning renewal, retention, expansion, forecasting, and churn mitigation. Supports strategic enterprise accounts, escalations, executive engagements, and cross-functional customer handoffs. Develops playbooks, reinforces performance goals, advocates AI adoption, and contributes to hiring and talent development. The role requires up to 50% travel and experience serving enterprise B2B SaaS customers in risk, compliance, or security environments.

Manage enterprise SaaS customer relationships from onboarding through renewal and expansion. Develop success and recovery plans, drive product adoption, resolve issues, provide training and demonstrations, conduct business reviews, and advocate for customer needs internally. The role requires strategic account ownership, strong communication, retention planning, value-based selling, and experience supporting mid-market and enterprise customers.

Own a high-volume portfolio of mid-market SaaS accounts, leading scalable onboarding, adoption, education, support, renewals, and upsell efforts. Use usage signals and standardized playbooks to prioritize accounts, manage risk, conduct business reviews, resolve issues, and identify customer trends. Build trusted relationships through efficient outreach while advocating for product and process improvements internally.

Manage a high-volume SMB customer portfolio, driving onboarding, product adoption, retention, and proactive risk intervention. Build scalable engagement resources such as email sequences, help articles, webinars, and playbooks. Monitor customer health metrics, resolve support issues, capture feedback, and collaborate with Product and Engineering. The role requires strong communication, data-driven prioritization, resourcefulness, and comfort working in a fast-growing startup.

Manage enterprise SaaS customer relationships from onboarding through renewal and expansion. Develop success and recovery plans, drive adoption, provide support and training, conduct business reviews, resolve escalations, and advocate for customer needs internally. The role requires strong communication, value-based selling, retention planning, and experience managing mid-market to enterprise accounts.

Leads Customer Success Operations by managing analytical business partners, driving forecasting and business reviews, conducting market and segment analyses, optimizing workflows, supporting headcount and capacity planning, and influencing data and systems strategy. The role partners with senior leadership, pilots new programs, develops business insights and recommendations, and improves commercial team productivity and performance.

Manage a portfolio of mid-market customers, advocate for their needs, and drive adoption, usage, and business outcomes from ServiceNow products. Provide prescriptive guidance, monitor technical health, promote best practices, identify assistance opportunities through Success Plays, resolve escalated issues, and collaborate across ServiceNow teams to expand customer value and product footprint.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.