Top Customer Success Jobs

As a Customer Success Lead, you will guide a sub-team, enhance customer relationships, mentor team members, and improve product adoption while managing revenue and customer experience.

Manage and grow strategic B2B client relationships for digital brand services. Serve as primary account contact, deliver strategic insights and presentations, drive retention and revenue, coordinate cross-functional teams, maintain CRM records, attend industry events, and support contract/price negotiations.

As a Customer Success Associate, you will manage relationships with customers, drive product adoption, handle requests, act as an advisor, monitor usage trends, and collaborate with internal teams to ensure retention and customer satisfaction.

Lead and scale post-sale Customer Success for Enterprise and Mid-Market: own retention and expansion metrics, build playbooks and onboarding, manage CSM team, handle escalations, partner cross-functionally, establish health scoring and forecasting, and report to executives.

Provide technical customer support via phone, email, and ticketing systems. Diagnose software, data, and integration issues, escalate defects, document interactions in CRM, create knowledge base content, train clients, participate in product testing, and identify trends to improve product quality and customer satisfaction.

Manage a portfolio of Superhuman Docs accounts to drive adoption, retention, and expansion. Act as a trusted advisor, run account reviews, build feedback loops to inform product roadmap, design change management and enablement programs, and collaborate cross-functionally to deliver customer value and identify upsell opportunities.

Lead customer success and program management for strategic hyperscaler accounts, coordinating Arm engineering, product, and ecosystem partners to drive adoption of Arm technologies across silicon, platforms, and cloud infrastructure. Own success plans, program dashboards, governance, executive reviews, risk mitigation, and cross-functional delivery while advocating customer needs and identifying opportunities for expanded adoption.

Lead and scale the post-sale Client Success organization by building operational processes, metrics, and playbooks; serve as technical escalation for complex tax-incentive accounts; manage and develop a team of Client Success Associates; own reporting, onboarding, and client risk remediation; collaborate with sales, product, and leadership to improve retention and execution.

Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

The Vice President of Customer Success leads post-sale revenue protection and growth for Identity and Risk solutions, ensuring customer adoption and retention while identifying expansion opportunities. They partner with Sales and Product teams, manage executive relationships, and design the Customer Success operating model.

Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.

Own post-implementation success for a portfolio of CPG brands: drive net revenue retention via renewals, upsells, QBRs, health checks, troubleshoot product issues, and surface product feedback while partnering cross-functionally with sales, product, and marketing.

Manage SMB customer relationships to drive platform adoption, retention, and growth. Serve as product expert, handle escalations with support, run webinars, track communication in Gainsight/Salesforce, evaluate account health, pursue upsell opportunities, and ensure timely responses and positive renewal outcomes.

Manage a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Serve as trusted advisor, run workshops and executive business reviews, track value and customer health, escalate risks, collaborate with sales, services, support and product teams, and maintain accurate CRM records. Frequent travel to customer sites and focus on long-term partnerships and outcomes.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Oversee software and applications management, ensuring alignment with global strategies while maximizing business transformation and efficiency.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

The Enterprise Customer Success Manager will guide enterprise clients in utilizing AI tools for marketing success, ensuring high engagement and satisfaction with their software solutions.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

The Customer Success Manager will retain and grow accounts in behavioral health practices, ensure customer satisfaction, and identify upsell opportunities.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

The Manager, Customer Success Engineering at DigitalOcean leads a team supporting strategic customers in cloud and AI/ML workloads, focusing on operational excellence and customer satisfaction.