Top Customer Success Jobs

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Owns value realization, adoption, retention, renewal readiness, and expansion strategy for a portfolio of primarily law firm customers. Builds impact plans, leads business value reviews, develops champion networks, coordinates cross-functional adoption programs, and translates customer insights into measurable outcomes. The role requires trusted stakeholder management, data-driven health monitoring, value communication, and collaboration with account, product, support, engineering, training, channel, and marketing teams.

Oversee a portfolio of federal customers, driving adoption, product usage, technical health, and business outcomes from ServiceNow investments. Provide prescriptive guidance, coordinate internal teams, develop success plays and customer use cases, resolve escalations, and identify new projects. Mentor junior team members, support recruiting, contribute to best-practice development, and help customers integrate AI into workflows and decision-making.

Leads Dynatrace’s North America Customer Success organization, including Customer Success leaders, CSMs, and Technical Account Managers. Drives retention, renewals, consumption, adoption, and net revenue retention while serving as an executive sponsor for strategic customers. Builds scalable processes, develops leaders, partners with Sales and Product, uses customer health data to identify risks and growth opportunities, and advocates for customers across the company.

Manage high-volume inbound and outbound customer engagements for SMB accounts, leading consultative retention, contract, pricing, and objection-handling conversations. Diagnose customer needs, use account data to drive decisions, document interactions accurately, and collaborate with Sales, Support, Product, and Finance. The role focuses on customer outcomes, retention, platform adoption, escalation support, and surfacing customer and competitive insights.

Manages and develops Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serves as a customer escalation point, coaches teams on relationship-building and negotiation, collaborates cross-functionally to resolve challenges, and leads talent attraction, retention, and development in a scaling SaaS environment.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.

Manage an enterprise customer portfolio for Smartly.io’s social advertising platform. Drive adoption, retention, renewals, expansion, and advocacy by serving as the main customer contact, providing platform expertise and consultative guidance, solving business challenges, and translating customer feedback into sales and product improvements. Collaborate with Sales, Marketing, Technical Solutions, Services, Product, Engineering, and advertising platform partners.

Manage a portfolio of banking customers using ServiceNow Impact, serving as a trusted advisor and coordinating resources to drive adoption, value realization, retention, and business outcomes. Develop Customer Impact Plans, lead governance meetings and executive reviews, monitor customer health, mitigate renewal risks, coach customers on platform best practices, and mobilize cross-functional teams. Apply banking, regulatory, cybersecurity, AI governance, and transformation expertise while engaging stakeholders from practitioners through C-level executives.

Manage a portfolio of banking customers using ServiceNow Impact, serving as a trusted advisor and driving adoption, value realization, retention, and business outcomes. Develop Customer Impact Plans, lead governance meetings and executive reviews, monitor customer health, mitigate renewal risks, and coordinate cross-functional ServiceNow teams and partners. Apply banking, regulatory, cybersecurity, AI governance, and enterprise platform expertise to guide transformation and strengthen customer relationships.

Serve as the primary client contact for ALIS users, resolving questions and complex platform issues, supporting adoption, documenting tickets, troubleshooting integrations, and escalating appropriately. Build trusted client relationships, identify recurring issues, contribute to documentation and knowledge sharing, participate in on-call coverage, and manage projects within the area of expertise. The role supports retention, client satisfaction, and effective use of the platform.

Supports regional Success Managers by auditing systems, monitoring performance, preparing client materials, analyzing data, managing Salesforce administration, coordinating support cases, and developing efficiency tools. The intern learns IDeaS hospitality revenue management solutions, identifies business trends and improvement opportunities, collaborates cross-functionally, and helps strengthen client relationships. This is a 6–12 month internship requiring current degree enrollment and strong analytical, organizational, communication, and teamwork skills.

Drive BlackLine customer adoption, expansion, and retention by partnering with Customer Success and Account Managers. Analyze customer processes, design tailored optimization solutions, provide consultative guidance, and support digital transformation. Deliver thought leadership through videos, webinars, and strategy sessions while maintaining deep expertise in BlackLine, accounting, internal controls, and process optimization. Mentor colleagues and develop reusable process optimization resources.

Manage strategic enterprise SaaS accounts, guiding implementation, adoption, value realization, renewals, and expansion. Build relationships with business and IT executives, create customized success plans, monitor customer health, mitigate risks, and deliver business reviews. Partner with Sales, Professional Services, and Solution Integrators to ensure successful deployments and achieve retention and growth targets.

Manage federal government customer relationships throughout the SaaS lifecycle, driving adoption, engagement, business value, onboarding, and growth. Act as a trusted advisor to executive sponsors, translate customer needs into solutions, support enterprise deployments, develop business cases, communicate product changes, gather feedback, and represent the customer internally. The role requires residence in the DC metro area and 10–25% travel.

Oversee a portfolio of ServiceNow customers, driving adoption, product usage, technical health, and business outcomes. Provide prescriptive guidance, develop success plays and customer success stories, coordinate internal teams to resolve issues, and ensure customers maximize their ServiceNow investment. The role also involves independently overseeing projects and managing escalated client concerns.

Own strategic success for a portfolio of complex, high-value enterprise customers. Lead onboarding, product adoption, value realization, retention, customer health, issue resolution, advocacy, and executive relationships. Develop success plans, monitor NPS and renewal performance, communicate customer insights to Product and Engineering, and maintain accurate CRM records. The role requires strong SaaS customer success experience, technical fluency, data-driven account management, and the ability to influence C-suite stakeholders.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Retain Realtor.com advertising customers by handling inbound and outbound calls, rebuilding product value, resolving account issues, negotiating discounts or credits, and meeting retention goals. The role serves real estate agents and brokers, coordinates with sales and support teams, manages escalations, and delivers timely, respectful customer communication. It is an entry-level customer success opportunity involving approximately 50 calls per day.

Owns post-sale relationships for strategic ServiceNow accounts, advising C-suite stakeholders, leading complex transformations, driving adoption, retention, renewals, and expansion. The role provides executive guidance, manages escalations and risks, coordinates customer success teams, develops governance models, identifies services opportunities, and mentors internal resources. It also requires translating business strategy into ServiceNow solutions and applying AI responsibly to optimize workflows and strategic decisions.

Own a portfolio of post-sale customers, serving as their primary liaison and driving security-focused success plans, deployment, adoption, configuration, risk mitigation, renewals, and expansion. Partner cross-functionally with Sales, Product, Engineering, and executives; advise customers on security posture and integrations; build scalable playbooks and AI workflows; and mentor other CSMs.

The Customer Success Associate supports onboarding, customer inquiries, technical troubleshooting, and CRM management to enhance customer satisfaction and retention.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Lead AlertMedia’s global Customer Success organization, setting strategy, developing talent, driving adoption and retention, and strengthening executive customer relationships. Modernize customer lifecycle processes with AI-enabled workflows, champion customer insights across Product, Engineering, Sales, and Marketing, and deliver measurable customer satisfaction, expansion, and advocacy outcomes.

Owns strategic post-sale relationships with major U.S. Federal customers, advising C-suite stakeholders on ServiceNow platform value, adoption, transformation, retention, and expansion. Leads complex multi-workstream programs, governance, risk mitigation, change management, and executive communications. Partners with Sales, Delivery, and Customer Success teams to identify services opportunities, resolve escalations, improve satisfaction, and prevent churn while mentoring internal teams and guiding responsible AI adoption.