Top Customer Success Jobs

The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.

The Customer Success Manager will drive client adoption, maximize engagement with TULU's products, and ensure measurable ROI for property management and landlord clients, while developing customer success processes and improving client satisfaction.

The Sr. Customer Success Manager will manage strategic accounts, fostering relationships, driving value, and leading renewals in a fast-paced SaaS environment.

Lead post-sale success for Raptor across DoD and U.S. government customers: drive onboarding, adoption, mission integration, stakeholder engagement, expansion, and feedback to Product and Engineering. Support deployments, training, demonstrations, and account health reporting to ensure operational value and growth.

Manage enterprise customer relationships to drive renewals, retention, product adoption, and advocacy. Build success plans, analyze usage for risks/opportunities, coordinate cross-functional support, deliver enablement and Executive Business Reviews, and collaborate with sales for upsell and handoffs.

Manage enterprise customer relationships to drive renewals, retention, feature adoption, and advocacy. Serve as primary customer contact, build success plans, analyze product usage, coordinate cross-functional support, deliver enablement and executive reviews, and identify upsell opportunities.

Manage enterprise customers as their primary Braze advisor to drive adoption, retention, renewals, and net retention. Build success plans, provide strategic guidance and enablement, analyze product usage to identify risks and upsell opportunities, coordinate cross-functionally, conduct business reviews, and advocate customer feedback into product development.

Manage enterprise customer relationships to drive renewals, adoption, retention and advocacy. Build success plans, analyze product usage, provide strategic guidance and enablement, coordinate cross-functional support, and execute executive business reviews. Travel onsite/internationally as needed.

Lead and grow a team of Technical Success Managers supporting Public Sector customers, driving adoption, retention, and revenue. Hire, coach, forecast capacity, manage financials, build executive relationships, collaborate cross-functionally, and maintain deep product expertise in the Qualtrics XM platform.

Drive adoption, renewals, and expansion by building executive relationships, creating tailored success plans, coordinating cross-functional teams and partners, demonstrating measurable observability outcomes, and mitigating renewal risk.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Lead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.

Manage and grow a book of Mid-Market SaaS customers by driving product adoption, renewing and expanding contracts, building executive relationships, forecasting risk, providing product feedback, and representing customer needs across sales, product, and engineering.

Lead regional enablement and operations for Services Customer Success, driving customer engagement, adoption, and value realization. Develop training, playbooks, and analytics-driven insights, identify expansion opportunities, and collaborate with cross-functional teams (Sales, Product, Account Management, TAs) to ensure technical and program readiness and improve product feedback, retention, and customer outcomes.

Lead regional enablement and operations for Services Customer Success to drive customer engagement, adoption, and retention. Partner with cross-functional teams to realize product value, identify expansion opportunities, translate technical capabilities into customer-facing solutions, develop scalable training and playbooks, track KPIs, and report product gaps. Support business case evaluation and program readiness to maximize customer lifetime value and drive renewals and advocacy.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

As a Customer Success Specialist, you'll build relationships with schools, support educators, and help solve staffing challenges. This entry-level role focuses on account management and requires strong communication skills, resilience, and a desire to help others succeed.

Lead strategic engagement for a portfolio of Enterprise accounts, drive retention and revenue realization, advise on complex technical deployments, deliver business reviews and success plans, influence product and cross-functional teams, mentor peers, and ensure accurate customer data and forecasting.

Lead customer success activities for assigned aviation accounts, driving adoption, expansion, renewals and customer health. Collaborate with product, sales, delivery and international teams, run business reviews, report on KPIs, mitigate churn, align processes with product capabilities, and provide customer feedback to product and services managers.

Lead a Customer Success and Renewals organization for strategic enterprise accounts. Manage and coach CSMs and renewals team, run QBRs, enforce engagement standards, drive retention and expansion, partner with Sales, track NRR/GRR metrics, and roll out CS tooling (e.g., ChurnZero).

Lead Enterprise Customer Success to drive adoption, retention, expansion, and advocacy. Build and scale a high-performing CS organization, operationalize AI-driven workflows, strengthen executive relationships, improve customer health and forecasting, and influence product roadmap through customer insights.

Lead and develop a team of Client Success Managers to drive client satisfaction, retention, and expansion for top real estate agents. Own strategy, operations, training, and data-driven insights (NPS, CSAT, GRR). Collaborate cross-functionally, manage escalations, streamline processes, and support renewals and upsells to grow revenue.

Manage customer relationships for the Runwise platform: onboard and support property managers, supers, and owners; deliver savings analyses; troubleshoot technical issues; proactively identify risks to savings; and collaborate cross-functionally to uncover expansion opportunities and drive account growth.

Provide part-time, Chicago-based remote customer support: resolve tickets via Zendesk, maintain CRM and backend data, document interactions, collaborate with account managers and operations, identify trends, and advocate for customers.