Top Technical Support Representative Jobs

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide front-line technical and customer support for DFN products: resolve entry-level issues, monitor and respond to tickets, document and escalate per procedures, assist technicians with turn-up and troubleshooting, handle order entry and returned equipment, and manage multiple priorities while maintaining high customer service standards.

Supervise and coach Technical Support Representatives, monitor service and performance metrics, conduct reviews, handle escalations, address performance issues, support scheduling and staffing, identify training needs, analyze reports, and coordinate with internal departments on process improvement and operational objectives. The role requires flexible shift and weekend availability.

Provide bilingual French and English technical support for dental 3D printing software, hardware, post-processing equipment, and workflows. Diagnose issues, manage customer cases from intake through resolution, document findings in CRM systems, communicate solutions, and escalate recurring problems. Collaborate with R&D, Quality, Product Development, and support teams to improve documentation and customer satisfaction. Occasional travel and EST-hour flexibility are required.

Provides in-office technical and customer support by scheduling service tickets, troubleshooting issues by phone, assisting with customer retention, managing inbox requests, administering cellular support platforms, coordinating fire inspections, and managing service queues and trouble reports.

Owns complex Tier 2 technical support escalations across Stratus and the Autodesk ecosystem, including Revit, BIM 360/ACC, and Navisworks issues. Diagnoses configuration, integration, permission, and platform problems; uses AI tools for research, troubleshooting, communication, and automation; documents solutions; improves AI support knowledge; escalates defects to engineering; mentors L1 agents; and contributes to service metrics and customer experience.

Provides phone, email, and remote technical support for dental software, 3D printers, post-processing equipment, and digital workflows. Owns customer cases from intake through resolution, troubleshoots hardware, software, networking, and workflow issues, documents findings in CRM systems, and escalates recurring issues. Contributes to support documentation, process improvements, and customer satisfaction while collaborating with technical, quality, research, and product teams. Occasional travel and EST-hour flexibility are required.

Provides real-time technical support to residential internet, TV, and phone customers through phone, chat, and email. Troubleshoots connectivity, router, home networking, provisioning, and portal account issues; guides customers through solutions, documents interactions, and aims to resolve problems without technician visits. The role requires clear communication, empathy, multitasking, reliability, and availability for on-site, full-time weekend-inclusive shifts.

Provides first-contact technical support to Procore customers through phone, chat, and email. Troubleshoots issues, diagnoses root causes, documents cases accurately, protects data, and collaborates with internal teams to resolve complex problems. The role also requires educating customers on Procore products and integrations, meeting support KPIs, and delivering professional, positive customer experiences.

Provides first-line technical support to customers through phone, chat, and email. Troubleshoots products, services, computers, operating systems, mobile platforms, and connectivity issues; routes cases to other teams; documents customer interactions; and completes assigned projects. The role requires paid training, customer service skills, strong communication and data entry abilities, multitasking, adaptability, and Pennsylvania residency. Employees work in-house during probation before potentially transitioning to a performance-based hybrid schedule.

Provides technical support to Axon customers through phone and email, troubleshooting hardware, software, networking, installations, registrations, performance issues, and damaged devices. Maintains expertise in Axon products and policies, assists customers with empathy, reports product bugs and trends, and recommends process improvements. The role is onsite four days weekly and requires passing a CJIS background check while handling sensitive information.

Supports software sales through technical and functional demonstrations, RFP and security questionnaire responses, webinars, proof-of-concept tools, training, and solution architecture. The role requires deep knowledge of SaaS products, AI policies, hosting and security controls, and the ability to translate technical capabilities into customer value. It partners with Sales, Proposal Management, Product Management, Marketing, and Professional Services while contributing to sales enablement and product feedback. Business travel may reach 25–30% annually.

Provides tier-one technical and clinical support for ZOLL medical products through phone, email, and fax. Responsibilities include resolving customer inquiries, documenting complaints in a tracking system, following up on cases, researching solutions, creating process documentation and technical tips, supporting departmental shipping and receiving, and participating in occasional evening or weekend on-call coverage. Requires customer-facing technical support experience, strong communication, problem-solving, organization, and Microsoft Office skills.

Provides Tier I and Tier II technical support for medical device products through phone and email. Resolves customer and sales representative inquiries, documents claims in Oracle, escalates complex issues, mentors junior representatives, performs research, and provides occasional on-call, customer-site troubleshooting, installation, and emergency support.

Provide inbound telephone, email, and chat technical support for hardware and software issues. Troubleshoot mobile and wireless communications, account/billing inquiries, and escalate complex issues to second-level support. Document interactions, follow up on open tickets, and participate in training and project work to improve skills and customer satisfaction.

Provide inbound phone, email, and chat technical support for hardware, software, mobile and account issues. Log interactions in ticketing system, troubleshoot, educate customers, escalate complex issues to second-level support, follow up on open items, and participate in training and project work to improve service quality and customer satisfaction.

Assist clients with account questions, provide technical support, document interactions, and collaborate within an office team in a structured environment.

The Technical Support Representative communicates with customers to resolve technical issues, conduct training for call center agents, and optimize service processes.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Technical Sales Support Representative will act as a technical expert, support lead conversions, develop sales materials, and manage customer issues, requiring travel for installations.

Provide phone, email, and remote support for OpenEye video security products (DVRs, cameras, switches, routers). Troubleshoot hardware, software, and network issues; create knowledge-base articles; deliver professional customer service; learn new technologies and take on expanded responsibilities.

Provide on-site technical support for desktops, laptops, printers, scanners and Android devices. Install/configure OS, drivers, imaging, and utilities. Troubleshoot software, hardware, and networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi). Log tickets, escalate issues, perform printer maintenance in warehouse, and document resolutions. Temp contract with potential temp-to-perm.

Assist business customers with technical issues related to hosted PBX, VoIP, and telecommunications services through various communication channels, ensuring customer satisfaction and resolution of service problems.

Provide product-level technical support for biopharma customers, aiding pre- and post-sales product selection, troubleshooting equipment, producing technical documentation and content, collaborating with engineering and commercial teams, supporting on-site visits and tradeshows, and identifying upsell opportunities to drive revenue.