Top Technical Support Representative Jobs

The Senior Technical Support Engineer role at ServiceNow involves guiding customers during critical issues, resolving technical cases, providing exceptional customer support, and collaborating with teams to find solutions. The successful candidate will need strong technical skills in Java and JavaScript, along with a commitment to quality and customer service.

The Senior Technical Support Engineer at ServiceNow is responsible for providing technical support to customers, resolving technical cases, and identifying solutions to complex technical problems. They must have 4+ years of customer-facing technical support experience and the ability to troubleshoot difficult technical issues with ease and complexity. Strong skills in Java and JavaScript are required for this role.

Resolve technical cases created by customers, provide amazing customer support experiences, employ various diagnostic tools, manage and resolve challenging issues, collaborate with other teams, provide input for process and product improvements.

Join Smartling as a Technical Support Specialist to provide exceptional technical support to customers and platform users. Collaborate with teams to troubleshoot issues, report bugs, and maintain knowledge bases. Contribute to process improvement and advocate for product enhancement. Requires third-level technical education, B2B customer support experience, and knowledge of web technologies and troubleshooting tools.

The Customer Support Technician II at Motorola Solutions provides technical support for mission-critical ASTRO systems, ensuring public safety for commercial and government customers. Responsibilities include resolving incidents, maintaining communication with customers and teams, creating knowledge articles, and meeting support metric requirements.

As a Tech Support Representative at Optimum, you will provide technical support for Optimum products, troubleshoot and resolve hardware issues for customers, and manage customer relationships through excellent communication. This role involves multitasking and using various software applications to ensure customer satisfaction.

As a Technical Support Associate at Alloy, you will be responsible for owning and resolving client tickets, troubleshooting technical issues, collaborating with teams, maintaining product documentation, and educating clients. This role requires excellent communication, problem-solving, and prioritization skills.

Tech Support Representative at Optimum providing technical support for Optimum products through email, chat, and phone. Troubleshooting technical issues, resolving problems, and managing customer relationships effectively.

As a Technical Support Specialist at Adyen, you will operate as the first interface with Adyen’s merchants globally, providing support on the Adyen platform and APIs. You will be responsible for the merchants’ full lifecycle, act as an internal product advocate, and advise merchants on best practices for implementation. Strong problem-solving skills, technical knowledge, and customer service experience are essential for this role.

Provide high level break fix support for customers including configuring, supporting, and maintaining all facets of a Microsoft 365 Tennant. Work 40+ hours a week, manage ticket backlog, crisis management, customer-first approach, technical escalation, coach/mentor technicians, and contribute to knowledge base.

The Technical Support Representative position requires providing technical support and troubleshooting for church/non-profit partners and end-users. Responsibilities include responding to support inquiries, delegating tasks, ensuring customer satisfaction, tracking issues, and contributing to platform improvement. The role also involves providing internal support, maintaining knowledge-base repositories, and assisting with account cancellations.

The Tech Support Representative at Optimum provides real-time support for Optimum products to customers through various channels and troubleshoots technical issues. Responsibilities include troubleshooting, resolving hardware issues, and managing customer relationships effectively. Qualifications include high school diploma, 1+ year of customer service experience, PC proficiency, interpersonal skills, problem-solving skills, and flexibility in working hours.

As a Support Engineer at GitLab, you will interact with customers daily, troubleshoot complex issues, contribute to source code, improve documentation, and collaborate with various teams to enhance the product experience. Responsibilities include resolving customer issues, updating documentation, participating in on-call support, and assisting in the hiring processes.

The Senior Technical Support Engineer on the Integrations Team at ServiceNow is responsible for resolving technical cases created by customers, providing excellent customer support experiences, and collaborating with other teams to troubleshoot and resolve complex issues.

Join Lusha as a Senior Technical Support Specialist to be the primary point of contact for customers, resolving technical issues, collaborating with various departments, and providing feedback to improve products. Requires 2 years of technical support experience, SAAS background, and Jira experience.

Customer Experience Technician responsible for troubleshooting technical issues, communicating with customers, and ensuring timely resolution of inquiries. Must possess strong interpersonal and communication skills, technical knowledge of digital technologies, and the ability to multitask effectively.

The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers through critical technical issues and ensuring timely resolution. They must have strong customer service skills, technical troubleshooting abilities, and expertise in Java, JavaScript, SQL, and Oracle. The role involves resolving technical cases, providing support through various channels, and collaborating with teams to address complex issues. The engineer also contributes to process and product improvements based on customer feedback.