Top Technical Support Representative Jobs

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Technical Support Representative provides front-line customer support, troubleshooting issues, and assisting in the integration of web products while delivering technical training and guidance.

Assist clients with account questions, provide technical support, document interactions, and collaborate within an office team in a structured environment.

The Technical Support Representative provides initial technical support via various communication channels, managing customer inquiries, troubleshooting, and educating customers.

The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.

Provide on-site technical support for desktops, laptops, printers, scanners and Android devices. Install/configure OS, drivers, imaging, and utilities. Troubleshoot software, hardware, and networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi). Log tickets, escalate issues, perform printer maintenance in warehouse, and document resolutions. Temp contract with potential temp-to-perm.

Provide phone, email, and remote support for OpenEye video security products (DVRs, cameras, switches, routers). Troubleshoot hardware, software, and network issues; create knowledge-base articles; deliver professional customer service; learn new technologies and take on expanded responsibilities.

Assist business customers with technical issues related to hosted PBX, VoIP, and telecommunications services through various communication channels, ensuring customer satisfaction and resolution of service problems.

Serve as first point of contact for internal associates, troubleshoot and resolve incidents via phone/chat/ticketing, document solutions, escalate when needed, and maintain strong communication and IT process knowledge while supporting custom applications.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Technical Support Representative engages with customers across digital channels, managing inquiries through social media, emails, and review platforms while ensuring high-quality service and collaboration with internal teams to enhance customer experience.

The Technical Support Representative communicates with customers to resolve technical issues, conduct training for call center agents, and optimize service processes.

The Technical Sales Support Representative will act as a technical expert, support lead conversions, develop sales materials, and manage customer issues, requiring travel for installations.

Provide phone and email technical support for OpenEye video security products (DVRs, cameras, switches, routers), troubleshoot hardware/software/network issues, create knowledge base articles, and assist customers via remote tools. Work onsite on overnight shifts and grow into expanded technical responsibilities.

Provide remote technical troubleshooting and guidance for hardware, software, network, and connected medical devices; document cases, execute customer requests, escalate to engineering/R&D, track KPIs, and identify recurring issues to improve products and processes.

Provide remote troubleshooting and technical guidance for hardware, software, network, and connected medical devices. Document and track cases, execute customer requests (parts/case creation), escalate to internal teams as needed, and identify recurring issues to support product and process improvements while meeting KPIs and compliant documentation standards.

Provide phone and email technical and data support for ZOLL medical device integrations; triage and escalate issues, enter claims in Oracle, maintain knowledge base, perform software installs/upgrades, use remote access tools, and participate in on-call rotation to ensure customer resolution.

Provide frontline technical support for fiber internet and voice services: troubleshoot network issues, provision services, process orders, schedule installations, monitor network performance using tools like Calix Cloud, work tickets, and coordinate escalations with engineering.

Provide frontline technical assistance for fiber voice and data services: troubleshoot network issues, provision services, process orders, schedule installs, monitor performance using tools like Calix Cloud, document tickets, and escalate complex problems while coordinating with engineering and customer service teams.

Provide Tier 3 escalated help-desk support for AssetWorks and third-party systems. Perform installs/upgrades, maintain hosted/on-prem environments, troubleshoot databases, web servers, Crystal Reports, and networks, analyze logs, manage escalated tickets, create knowledge-base content, mentor staff, and provide rotating after-hours support.

Provide inbound phone, email, and chat technical support for hardware, software, mobile and account issues. Log interactions in ticketing system, troubleshoot, educate customers, escalate complex issues to second-level support, follow up on open items, and participate in training and project work to improve service quality and customer satisfaction.

Provide phone/email/chat technical support for GPS tracking devices and telematics software: diagnose hardware/software issues, document tickets, prioritize fleet incidents, escalate to engineering, and communicate clear updates to customers.

Provide first-line technical support for Axon hardware and software via phone and email. Troubleshoot networking, installation, registration, device returns, and cloud/mobile issues. Build product expertise, assist customers with empathy, report bugs and trends, and suggest process improvements while meeting quality and performance goals.

Provide advanced, external B2B technical support for barcode scanners, card and thermal printers, ID badging software, firmware, and SQL database integrations. Manage customer cases through CRM and telephony, coordinate RMAs and logistics, and lead technical calls with customer IT to resolve connectivity and integration issues. Mentor junior team members and stay current on product updates.