Top Technical Support Analyst Jobs

Provides frontline technical support by diagnosing access, configuration, integration, API, EMR, and FTP issues. Performs basic troubleshooting, system checks, ticket documentation, escalation, and knowledge-base maintenance. Collaborates with Implementation, Customer Success, and Product teams to resolve client issues and maintain platform stability. The role requires clear technical communication, structured support workflows, and foundational knowledge of SQL, APIs, JSON, Unix/Linux, and Excel.

Provides frontline technical support for SaaS platform users by diagnosing access, configuration, integration, API, EMR, and FTP issues. Responsibilities include troubleshooting, ticket documentation, system validation, escalation, cross-functional collaboration, and maintaining knowledge resources. The role requires clear communication, structured support workflows, and basic technical knowledge of SQL, APIs, JSON, Unix/Linux, and Excel.

Provides remote technical support to pharmacy customers by responding to inbound calls, troubleshooting ScriptPro systems, hardware, peripherals, software, and user accounts, and documenting issues in a ticketing system. The role resolves and escalates service requests, supports customer and research projects, maintains technical knowledge, and follows cybersecurity and privacy policies. It is remote after three weeks of onsite training and requires potential air travel, reliable internet, and eligibility for Department of Defense clearance.

Provides remote technical support to ECRS customers by troubleshooting software and hardware issues, managing support tickets, identifying bugs and trends, installing hardware, coordinating on-site support, documenting resolutions, and completing replacement orders. The role requires strong customer service, root-cause analysis, PC repair knowledge, communication skills, and quarterly on-call availability.

Provides Tier 1 technical support to employees, including help desk ticketing, troubleshooting hardware and software, user access administration, telephony, network and server support, device management, system monitoring, and end-user training. Maintains IT documentation, coordinates with vendors, performs equipment setup and upgrades, participates in after-hours on-call coverage, and travels up to 40% across the Front Range.

Provides technical support for Trimble’s SaaS construction products, analyzing incidents, assessing severity and risk, resolving customer issues, and coordinating across teams to reduce resolution times. The role requires troubleshooting across Windows, networks, browsers, SQL, XML, HTML, and scripting; documenting bugs in Jira and Confluence; tracking cases in Salesforce; communicating with technical and non-technical stakeholders; and participating in rotating on-call support.

Provides second-level technical support for business applications and handheld systems across bakeries, sales centers, distribution centers, and field locations. Supports deployments, implementations, upgrades, troubleshooting, vendor coordination, training, issue workarounds, and process improvements. The role includes on-site support, after-hours on-call coverage, and extensive travel between business units.

Provide Tier 2 technical support for Windows and Mac endpoints, software, printers, telecommunications, Microsoft 365, Active Directory, Exchange, VPN, and remote users. Diagnose and resolve hardware and software issues, manage onboarding, image and configure devices, document incidents, create user guidance, coordinate with vendors, and perform system administration. Participate in after-hours and on-call rotations, occasional overnight travel, preventative maintenance, process improvements, and post-resolution follow-up.

Provides front-line technical support for university desktops, laptops, software, printers, peripherals, Microsoft 365, user accounts, and classroom audiovisual technology. Responsibilities include troubleshooting, installations, maintenance, basic network support, asset tracking, onboarding training, documentation, event technology setup, and help desk ticket resolution. The role also supports classroom technology and participates in ITS training, meetings, and operational activities.

Provides technical support for Department of Corrections automation infrastructure, networks, hardware, software, and security systems. Resolves service requests and complex incidents, manages endpoint and Microsoft technologies, documents solutions, and supports users across correctional facilities and partner agencies. The role requires frequent site travel, equipment handling, onsite work, and collaboration with technical teams and end users.

Provides onsite IT equipment implementation, installation, maintenance, troubleshooting, ticket processing, documentation, inventory management, and user education. Resolves hardware, operating system, application, desktop, and network issues using established procedures, escalating complex problems as needed. Supports vendors, IS staff, downtime procedures, and operational technology while managing multiple tasks independently.

Supports cyber targeting missions by managing targeting efforts, documenting requirements, conducting technical and network analysis, developing leads and packages, coordinating classified communications, and advising stakeholders on cyber project solutions. The role requires independent execution, collaboration with mission partners, research, technical targeting expertise, and field travel. Candidates must be U.S. citizens with an active TS/SCI clearance and polygraph, plus 11 or more years of experience.

Provides corporate technical support for Windows computers, Microsoft Office, mobile devices, phones, peripherals, printers, and network connectivity. Troubleshoots hardware, software, operating systems, Active Directory, remote access, DHCP, DNS, and mobile platforms. Supports end users in person and remotely, maintains service levels, identifies process improvements, gathers requirements, and collaborates with business teams to implement solutions. This is an on-site role at the company headquarters in Irving, Texas.

Manages security profiles, access controls, role-based permissions, provisioning, audits, incident response, and compliance for Virginia Department of Health’s Oracle Health EHR environment. Provides Tier 1 application support, monitors user behavior, supports Cerner/OHPAC upgrades and security patches, develops security documentation, and collaborates with IT, compliance, application, and support teams to improve EHR security and meet HIPAA requirements.

Creates and maintains machine shop routings, work methods, and accurate production paperwork in Teamcenter and EWP/ME. Coordinates with production planning on machine capacity, programming on efficient manufacturing methods, and supports delivery requests and emergent work. Reads technical drawings, GD&T callouts, and Mil-Spec standards while working in a fast-paced production environment. The role requires machine shop experience, strong computer and math skills, physical ability to lift 50 pounds, and comfort working around machinery and industrial conditions.

Provides Tier 2 technical support for end users across Windows and Mac environments. Troubleshoots hardware, software, operating systems, printers, phones, VPN, Microsoft 365, Active Directory, Exchange, and related applications. Documents and resolves help desk requests, images and configures devices, administers user accounts, supports remote users, creates training materials, coordinates with vendors, performs preventative maintenance, and participates in after-hours and on-call support.

Provides senior-level onsite IT support for computer, telephone, mobile, printer, AV, hardware, software, and network systems. Manages technology asset inventories, supports office moves and new-user setups, handles second-level Service Desk escalations and on-call duties, documents resolutions, mentors team members, and assists with operational priorities and process improvement.

Supports Shared System Maintainer production and DEV/TEST cycles using IBM Workload Scheduler. Maintains schedules, batch jobs, CICS environments, security IDs, and development/test releases. Provides JCL guidance, monitors cycles, troubleshoots ABENDs and job failures, documents incidents, and coordinates root-cause resolution with maintainers, developers, business analysts, release coordinators, and scheduling teams.

Provides premium technical account management and Level 3 support for strategic financial-services clients. Advocates for clients, coordinates with Product, Engineering, Development, Customer Success, and global support teams, troubleshoots complex processing issues, validates fixes, improves tooling and support readiness, mentors analysts, and leads knowledge transfer. The role is remote, client-facing, and focused on proactive issue resolution, operational improvements, and white-glove service delivery.

Serves as a senior technical account and Level 3 escalation resource for premium payments clients. Responsibilities include troubleshooting complex processing issues, partnering with Product and Engineering, validating fixes, improving support tooling, mentoring analysts, leading knowledge transfer, and coordinating global cross-functional support. The role requires strong client advocacy, technical analysis, SQL querying, documentation, executive communication, and operational strategy within financial services or enterprise software environments.

Provides technical support for Huron’s Research Suite software through remote sessions, phone, and email. Responsibilities include investigating and resolving client issues, maintaining configurations and customizations, advising on hardware and software configurations, analyzing logs, improving support tools and processes, collaborating with engineering and services teams, and participating in occasional on-call coverage.

Provides on-site technical support for Microsoft 365, Teams, Teams Rooms, SaaS platforms, audiovisual systems, and live events. Troubleshoots hardware, software, conferencing, and AV issues; prepares and supports community meetings and presentations; operates Q-SYS or similar AV control systems; documents incidents; and delivers responsive customer service to residents, board members, and stakeholders.

Provides 24/7 first-level technical support for FAA aeronautical information systems. Troubleshoots hardware, software, network, and application issues; manages tickets, escalations, user accounts, system validations, maintenance notifications, and documentation. Supports software and hardware upgrades, data integrity checks, Special Use Airspace and NOTAM applications, stakeholder training, and operational status reporting. Works rotating shifts, including weekends and holidays, in an on-site government environment.

Provides first-level IT support across hardware, operating systems, software, networks, applications, user accounts, and peripherals. Troubleshoots and resolves technical issues, maintains systems through updates, patches, imaging, and deployments, and documents service desk activity, inventory, licensing, and warranties. Trains end users, manages access permissions, researches technologies, recommends improvements, and supports efficient Information Technology department operations in a healthcare environment.

Provides technical support for transportation management software, hardware, and integrated systems. Responsibilities include troubleshooting complex issues, analyzing logs and database queries, conducting root-cause analysis, supporting customers across multiple channels, documenting bugs, collaborating with engineering and QA teams, meeting service-level goals, and recommending improvements. The role is remote in the U.S. and requires less than 5% travel.