Top Technical Support Analyst Jobs

Provides pre- and post-sales technical support for cross-domain security products. Responsibilities include requirements capture, architecture recommendations, CDS implementation, customer training, technical documentation, remote and on-site assistance, and collaboration with sales, testing, and development teams. The role interprets NCDSMO Raise-the-Bar requirements, supports government and contractor customers, and applies critical thinking to identify technical security needs. Hybrid work and domestic and international travel are required.

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

Provides Tier 1 and 2 technical support, resolves escalated hardware, software, networking, Microsoft 365, and systems issues, and assists with account, device, deployment, and security administration. Supports external ViAQ customers and administers Zendesk workflows, automation, channels, documentation, and reporting. Builds Power BI dashboards and operational reports, analyzes trends, partners with data and operations teams, maintains knowledge bases and SOPs, and supports compliance and governance initiatives.

Provides technical support for WellSky clients in post-acute care facilities. Reviews, troubleshoots, documents, and resolves escalated application issues; collaborates with engineering and QA teams on debugging and testing; maintains detailed Salesforce cases; communicates with clients; escalates unresolved issues; and ensures response and resolution targets are met.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Provides onsite and remote technical support across school facilities, including troubleshooting computers, mobile devices, networks, printers, phones, interactive displays, and AV equipment. Installs and configures hardware and software, manages user accounts, passwords, inventories, security patches, and helpdesk tickets. Supports technology deployments, virtual learning environments, school events, and user training while maintaining network closets and documentation. Requires flexible on-call availability and collaboration with faculty, administrators, and IT leadership.

Maintains IBML FUSiON 8400 scanners at IRS service centers through daily cleaning, inspection, preventive and remedial maintenance, consumables management, troubleshooting, upgrades, and post-maintenance testing. Coordinates with IRS IT, manufacturer technicians, and contractor management; documents activities in SharePoint, provides reports, communicates equipment status, and supports training and transition activities.

Provide advanced technical and application support for SaaS and on-premise dental practice systems. Troubleshoot operating systems, browsers, networks, cloud services, integrations, and legacy platforms; resolve escalations; communicate solutions to dental professionals; document issues; create knowledge resources; identify recurring problems and automation opportunities; and collaborate with engineering, product, and cross-functional teams.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.

Provides first- and second-level technology support for Facilities employees, troubleshooting hardware, software, network, printing, mobile, audiovisual, and facilities management systems. Maintains technology inventories, licensing, asset records, and documentation; supports deployments, upgrades, testing, procurement, and lifecycle planning. Develops training and user materials, assists with onboarding, prepares operational reports and dashboards, and contributes to process improvement, emergency support, and technology implementation projects.

Provides desktop and technical support to end users across multiple bank locations. Installs, configures, tests, repairs, and troubleshoots hardware, operating systems, applications, printers, and software. Responds to support requests through phone, email, chat, and web inquiries; logs, prioritizes, resolves, and escalates help desk tickets. Performs diagnostics and root-cause analysis, documents solutions, trains users, maintains confidentiality, and supports BSA-related duties.

Provides second-level technical support for infrastructure, end-user devices, applications, systems, networking, security, and service management. Resolves moderately complex incidents, supports customer needs, leads help desk efforts, and implements small technology projects and service improvements. Trains first-level support teams, analyzes issue trends, contributes to metrics reporting, advocates for customers, and collaborates with internal teams to prevent recurring problems and minimize customer impact.

Provide first-line technical support for merchants: triage and resolve issues across invoicing, payments, integrations (QuickBooks, NetSuite, Stripe), and data workflows; escalate to Engineering; identify recurring issues; create documentation and merchant education; collaborate with Customer Success, Product, and Contract Operations. Will handle high ticket volume and provide some out-of-hours coverage.

Provide phone, chat and email technical support for the DISCO e-discovery platform; troubleshoot data files, browser/network and SaaS issues; create custom reports (Quicksite, Kibana, Excel); escalate and collaborate with engineering; mentor junior analysts; contribute product feedback and documentation to improve the platform.

Provides on-site technical support for local users and mobile employees, configuring and maintaining desktop hardware and software. Troubleshoots issues with internal experts and third-party vendors, supports projects, contributes technical input to solutions, and manages changing priorities. The role also provides guidance to business partners and requires knowledge of Microsoft 365, Active Directory, VoIP, desktop security encryption, and basic networking.

Provide technical support for PC and mobile hardware and software, install and troubleshoot Microsoft Windows, and engage with customers using Spanish.

Provides software support and troubleshooting for Sunbird’s DCIM suite, including implementation, configuration, upgrades, bug analysis, ticket management, issue escalation, and customer communication. Supports clients by phone, email, and portal, participates in software training, and conducts data center surveys and audits. Requires basic knowledge of computer hardware, Windows systems, ticketing tools, and SQL, with daily office attendance and up to 10% travel.

Provide advanced Tier 3 desktop and application support for end users, troubleshoot complex hardware/software/network issues, manage escalations, produce technical specifications and reports, coordinate with vendors and internal teams, perform on-site field support and equipment setup, and drive technical support initiatives aligned with leadership priorities.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

Provides Level 2 technical and application support for SaaS, on-premise, integrated, and legacy dental practice systems. Diagnoses issues involving operating systems, browsers, networks, cloud services, and databases; communicates resolutions to dental professionals; documents troubleshooting; manages escalations; creates knowledge content; and identifies opportunities for training, automation, and chatbot improvements.

Provides Level 2 technical and application support for dental SaaS, integrated, cloud, on-premise, and legacy systems. Diagnoses issues across operating systems, browsers, networks, databases, and application environments; communicates solutions to dental professionals; documents resolutions; manages escalations; and collaborates with engineering and product teams. The role also contributes to knowledge-base content, troubleshooting automation, escalation analysis, and continuous improvement.

This role involves providing advanced technical support, troubleshooting issues, and assisting with AV and VC setups, while also managing service desk tickets and documentation.

Provide technical support for hardware deployment, infrastructure changes, and troubleshooting. Focus on end-user support with a strong customer service emphasis.

The Cyber Technical Analyst conducts Computer Network Exploitation using targeting methodologies and tools, produces reports, and collaborates with stakeholders. Requires extensive cybersecurity experience and network analysis skills.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.