Top Technical Support Analyst Jobs

The Defense Technical Support Analyst at Leidos provides advanced technical support for FuelsManager® Defense software, handling complex technical issues, collaborating with teams, and developing problem resolution processes. They maintain SLA standards and mentor staff in troubleshooting techniques, ensuring effective incident management and support documentation.

The Technical Support Analyst I will assist customers with Greenstone software products, providing troubleshooting, documentation, and training while ensuring timely resolutions to issues. Responsibilities include customer communication, creation of knowledgebase articles, and assisting with training and projects as needed.

The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. Provides technical assistance for applications and hardware problems, installs/upgrades software, performs remote troubleshooting, and has good communication skills.

As a Technical Support Analyst, you will provide technical support for ATMs, assisting customers and vendors with technical issues, creating documentation, and acting as a liaison between various teams. The role requires maintaining records of interactions while ensuring high service quality in a fast-paced environment.

Responsible for agency-specific end user support, troubleshooting hardware and software issues, and communicating with customers in a timely manner. Requires skills in Microsoft Desktop products, troubleshooting tools, customer service, and effective communication.

The Technical Support Analyst, Level 1 at PrimeRx provides technical support to pharmacy customers through various communication channels, addressing inquiries related to pharmacy management software and hardware issues, while aiming for high customer satisfaction and effective ticket resolution.

The Operations Technical Support Analyst will ensure daily settlement of high valued treasury transactions, reconcile accounts, monitor liquidity, coordinate with trading desks, and identify risks. The role includes developing strong relationships and escalating client issues as necessary.

The Senior Technical Support Analyst will provide remote and on-site technical support for various products, requiring extensive knowledge in Microsoft Azure, Office 365, and networking technologies. They will respond to customer issues and work in variable environments, participating in after-hours support as needed.

The Technical Support Analyst will provide technical support to customers via remote and on-site assistance. Responsibilities include administration of Microsoft Azure and Office 365, troubleshooting various technical issues, and managing server backup applications. The role demands effective communication and teamwork, with flexibility for after-hours support and participation in a support rotation.

Responsible for providing superior technical support to clients through phone calls, emails, and system feedback. Must have experience in medical billing and exceptional client service skills. Self-motivated with a strong sense of urgency and the ability to work both independently and in a team setting.

The Technical Support Analyst is responsible for day-to-day operational support and troubleshooting of IT systems for end users, managing incidents and requests, ensuring customer satisfaction, and documenting activities in ServiceNow. The role includes working on small projects and enhancing technical knowledge.

As a Sr. Technical Support Analyst, you will provide application support to clients, tracking and resolving software issues. This role involves working with engineers, documenting support cases, and ensuring timely responses and resolutions.

The Technical Support Analyst provides application support for WellSky clients, troubleshooting issues, ensuring outstanding customer service, and collaborating with development teams to resolve complex cases. Responsibilities include documentation of issues and meeting individual KPIs for response and resolution times.

The Enterprise Technical Support Analyst provides front-line support for Waystar's strategic clients, handling inquiries via phone or web portal, documenting cases, resolving issues, and collaborating with internal resources to ensure client satisfaction. The role requires professionalism, strong communication skills, and the ability to prioritize tasks effectively.

The Technical Support Analyst 2 is responsible for answering phones and emails, creating and assigning service desk tickets, and providing excellent customer service. Requires 2 years of experience in help desk/technical support roles with knowledge of Windows operating systems and Microsoft products.

The Senior Technical Support Analyst will provide second-level technical application support, investigate incidents, maintain relationships with clients and other departments, and manage technical issues efficiently. Responsibilities include incident prioritization, application system checks, and contributing to project leadership while adhering to best practices in client communication.

The Technical Support Analyst investigates incidents, prioritizes and updates them in the tracking system, and communicates with clients. They maintain software knowledge, perform system checks to prevent client impacts, and develop relationships with other departments to improve service delivery. The role may require participation in team shift patterns and weekend work.