Top Technical Support Analyst Jobs

Provide world-class technical support across multiple channels, act as customer advocate, learn and document HCSS products, troubleshoot issues, collaborate with internal teams, and drive process improvements to enhance customer success.

The Enterprise Technical Support Analyst provides front-line support for strategic clients, handling urgent and complex inquiries via phone or web, ensuring professionalism and timely resolution of issues.

Provide time-sensitive technical support for RIS/PACS radiology systems: troubleshoot Windows servers/workstations, networks, Oracle databases; manage 20–30 ticket backlog; document incidents; liaise with internal teams to drive resolution and participate in on-call rotation.

Support and enhance MetLife's Apptio Financial Management Platform, focusing on Costing and Planning modules. Responsibilities include configuring models, enhancing dashboards, and ensuring data accuracy for financial insights.

The Technical Support Analyst provides exceptional client support through various channels, solving problems and understanding client issues with expertise.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.

Provide advanced technical support to customers, resolving complex issues, documentation, and collaboration with internal teams. Assist with software configuration and improve customer satisfaction through various communication channels.

The Technical Support Analyst provides support to clients through exceptional communication via phone, online requests, and live chat, solving their issues and enhancing client satisfaction.

Technical Support Analysts provide remote and on-site support for a range of products, requiring technical expertise in various operating systems and networking. They track time, manage tickets, and participate in after-hours support.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

Provide onsite technical support for networks, switches, routers, firewalls, and wireless systems. Troubleshoot and resolve issues, manage tickets and RMA processes, document resolutions, delegate hardware tasks, support disaster recovery testing, and train/assist IT teams to improve first-call resolution and support processes.

Provide first-line technical support to franchise and headquarters users via phone, email, and chat. Troubleshoot PC desktops, Microsoft applications, printers, and LAN issues; use ticketing software, create user documentation, attend IT meetings, and assist with system updates and vendor changes.

Provide advanced technical and AV support to executives, troubleshoot complex IT issues, prioritize incidents by business impact, monitor helpdesk trends, lead projects, coordinate executive meeting AV and vendor support, and maintain device security and patching.

The Technical Support Analyst provides IT support and maintenance for computer systems, trains users, troubleshoots hardware and software issues, and assists with technology deployment in schools.

The role involves promoting Airbus technical data, providing first-line support, organizing workshops, and addressing customer feedback for improvements.

Provide Tier-2 technical support for mortgage services: troubleshoot web and networking issues, analyze SQL and error logs, manage service connections and XML mappings, communicate with stakeholders, prioritize incidents, and promote security and quality.

Provide hands-on operational support for hardware, OS, applications, and desktop environments; monitor and resolve tickets to SLAs; mentor junior staff; lead medium-sized projects; maintain technical documentation and inventories; deliver end-user training and downtime support; collaborate with vendors and IS teams to improve processes and service delivery.

Senior intelligence operations support performing technical targeting and analysis for IC customers: conducting internet and database research, converting data into actionable leads, integrating with multi-discipline teams, maintaining interagency contacts, and producing analytic writing and briefings in support of counterintelligence and cyber missions.

The Technical Support Analyst will provide 24/7 assistance for troubleshooting issues, manage user incident reports, support system upgrades, and maintain IT documentation for the FAA's aeronautical information management systems.

Provide technical software support to customers, troubleshoot issues, track ticket resolution, collaborate with teams, and improve support processes.

Provide end-to-end technical support for enterprise customers, owning complex issues, communicating status, creating documentation and self-service content, driving SLAs and customer satisfaction, and collaborating with Product and Engineering to improve the platform.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

The Technical Support Analyst provides IT support for hardware, software, and networking issues, focusing on legal applications and ensuring data security compliance.

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

Provide Tier 1 and Tier 2 technical support for desktops, laptops, peripherals, software and networks. Image, deploy, procure, and inventory computing assets. Troubleshoot hardware/software issues, administer Active Directory/Group Policy and MECM/Intune environments, support servers, comply with change control, participate in disaster recovery, and provide occasional on-call and travel support.