Top Technical Support Analyst Jobs

Provide phone, chat, and ticket-based technical support to Waystar clients—troubleshoot issues, use internal systems to research solutions, document interactions, and continually learn product features to maximize client success and satisfaction.

Provide world-class technical support across multiple channels, act as customer advocate, learn and document HCSS products, troubleshoot issues, collaborate with internal teams, and drive process improvements to enhance customer success.

Provide pre- and post-sales technical support for BAE Systems CDS products, interpret NCDSMO RTB requirements, create implementation documentation, and deliver on-site and remote customer assistance while collaborating with sales, development, and testing teams.

The Enterprise Technical Support Analyst provides front-line support for strategic clients, handling urgent and complex inquiries via phone or web, ensuring professionalism and timely resolution of issues.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.

Provide weekend-firstline technical support to HCSS customers across multiple channels, own customer issues, learn HCSS products, create documentation, and act as primary weekend contact to ensure customer success.

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

The Technical Support Analyst provides support to clients through exceptional communication via phone, online requests, and live chat, solving their issues and enhancing client satisfaction.

Provide day-to-day technical support and maintenance for company computer systems and devices, install and configure hardware and software for new users, diagnose and resolve recurring issues, perform system testing and updates, and mentor other Technical Support Analysts. Travel up to 10%.

Provide frontline operational support for a global cloud gaming platform: triage and resolve tickets, perform routine maintenance, maintain SOPs and documentation, escalate incidents, collaborate with engineering, and identify automation and process improvements to meet SLAs.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

Provide advanced Tier 3 desktop and application support for end users, troubleshoot complex hardware/software/network issues, manage escalations, produce technical specifications and reports, coordinate with vendors and internal teams, perform on-site field support and equipment setup, and drive technical support initiatives aligned with leadership priorities.

Provide advanced Tier 3 end-user computing and application support, troubleshoot complex hardware/software/network issues, perform client installations, produce technical specs and reports, coordinate with vendors and teams, deliver on-site field support, and mentor junior staff to ensure rapid resolution and improved user experience.

Provide advanced Tier 3 end-user computing and application support, troubleshoot complex desktop, network, and POS issues, manage escalations, perform on-site field support, produce technical specifications and reports, coordinate with vendors and internal teams, and drive technical support initiatives aligned with leadership.

Provide advanced Tier 3 end-user computing and application support, troubleshoot complex hardware, OS, network and application issues, manage escalations, produce technical specifications and reports, coordinate with vendors and internal teams, and deliver on-site field IT support to resolve incidents and improve user experience.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

Provide Tier 2/3 end-user IT support across desktop and mobile environments, troubleshoot hardware, software, network and application issues, deploy client installations/upgrades, collaborate with IT teams and vendors, document incidents, assist with data analysis and contribute to ticketing and operational reports. Travel to market sites as needed.

Provide technical support to internal and external users via phone, email, and chat. Troubleshoot issues, document interactions in CRM, assist with installations and usability, perform basic browser/network diagnostics, train users, escalate complex issues, and participate in a 24/7 on-call rotation.

Technical Support Analysts provide remote and on-site support for a range of products, requiring technical expertise in various operating systems and networking. They track time, manage tickets, and participate in after-hours support.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

Provide Tier-2 technical support for mortgage services: troubleshoot web and networking issues, analyze SQL and error logs, manage service connections and XML mappings, communicate with stakeholders, prioritize incidents, and promote security and quality.

The Technical Support Analyst provides IT support and maintenance for computer systems, trains users, troubleshoots hardware and software issues, and assists with technology deployment in schools.

Senior intelligence operations support performing technical targeting and analysis for IC customers: conducting internet and database research, converting data into actionable leads, integrating with multi-discipline teams, maintaining interagency contacts, and producing analytic writing and briefings in support of counterintelligence and cyber missions.

Provide first-level help desk support, troubleshoot and resolve hardware/software/network issues, install/configure systems and peripherals, maintain user accounts and documentation, perform system maintenance (patching, imaging), train end users, and recommend technology improvements to support a healthcare environment.