Top Technical Support Analyst Jobs

The Associate, Technical Support Analyst at CDK Global provides remote customer support, troubleshoots technical issues, escalates complex problems, and assists clients with product functionality. Responsibilities also include documenting and resolving problems, coordinating with clients, and staying updated on industry developments. Requires proficiency in hardware and software troubleshooting, strong communication skills, and the ability to prioritize duties effectively.

The Technical Support Analyst at The New York Times provides infrastructure IT support services for the company, working with various teams to deliver seamless service to end-users both in the office and remotely. Responsibilities include hands-on support for macOS and Windows platforms, asset management, IT support requests handling, device deployment and troubleshooting, network and server change management, equipment maintenance, user training, incident troubleshooting, and more.

As a Tech Support Analyst, you will provide technical assistance and support for incoming queries and issues related to our fintech products or services. You will diagnose and troubleshoot technical issues, develop specialized knowledge in our fintech products, create and maintain detailed documentation, collaborate with cross-functional teams, participate in testing, and analyze support reports.

Technical Support Analyst role at Clarivate, providing world-class technical support for Sierra ILS customers, collaborating with product teams to deliver high levels of customer service, and documenting procedures and troubleshooting steps.

The Associate Technical Support Analyst at CDK Global provides inbound client/associate support via phone, chat, and email, troubleshoots software issues, recommends solutions, creates case logs, and escalates complex issues. They also assist with product changes, provide remote support, and participate in training courses.

The Technical Support Analyst 2 is responsible for answering phones and emails, creating and assigning service desk tickets, and providing excellent customer service. Requires 2 years of experience in help desk/technical support roles with knowledge of Windows operating systems and Microsoft products.

Provide 1st line IT technical support to internal employees and partner end-users, monitor systems, enforce IT standards, manage end-user support queries, provide technical knowledge, coordinate support coverage, and ensure SLA adherence.

The Senior Technical Support Analyst is responsible for troubleshooting and researching technical issues with Trimble Transportation Mobility products for customers and internal teams. They provide exceptional customer support through various channels and collaborate with teams to solve complex technical problems.

Alterra Mountain Company is seeking a Technical Support Analyst to contribute to the stability of the Direct to Access (DTA) platform supporting season passes like Ikon. Responsibilities include technical support, system administration, and collaboration with development and product teams to ensure business objectives are met.

Join a dynamic team in the Corporate and Investment Bank as a Technology Support II member. Analyze and troubleshoot production application flows, improve operational stability, monitor environments, and assist in incident and problem management. Required qualifications include 2+ years of IT troubleshooting experience, knowledge of large-scale technology environments, and familiarity with ITIL framework. Preferred qualifications include a degree in Computer Science or Engineering, exceptional communication skills, and experience in Application Support in the Banking and Financial services industry.

Join our Alma Tier 2 Customer Support Team as a Technical Support Analyst providing expertise to customers, diagnosing technical and product inquiries, and maintaining product support documentation. Collaborate with colleagues to enhance product adoption and streamline customer experience.

The Senior Technical Support Analyst will provide second-level technical application support to equities and derivatives customers. They will investigate incidents, prioritize and update them, communicate updates to clients, and build and maintain knowledge of the supported software. The analyst will also perform system checks, develop relationships with other departments, adhere to best practices and procedures, and participate in shift patterns and weekend work.

Responsible for agency-specific end user support, troubleshooting hardware and software issues, and communicating with customers in a timely manner. Requires skills in Microsoft Desktop products, troubleshooting tools, customer service, and effective communication.

The Technical Support Analyst provides technical application support to equities and derivatives customers, investigates incidents, communicates updates, resolves issues, and develops strong working relationships with other departments.

The Technical Support Analyst will provide technical application support to equities and derivatives customers. Responsibilities include investigating incidents, prioritizing and updating incidents, communicating updates to clients, maintaining knowledge of supported software, resolving system issues, and developing strong working relationships.

Provide IT support and troubleshoot various systems and hardware. Assist with IT onboarding and offboarding. Collaborate with IT, Operations, and People Ops teams.

Provide technical training and support for pharmacy management software and services, troubleshoot hardware and network issues, deliver exceptional customer service, and assist in project management for installation projects.