Top Technical Support Analyst Jobs

Provide intermediate to advanced technical support for commercial banking and treasury management applications. Resolve customer and internal user issues involving browsers, operating systems, networks, hardware, software, and application workflows. Analyze inquiries, adjust technical settings, communicate defects and outages, monitor issue trends, and coordinate complex resolutions with product management and technology teams while delivering a positive client experience.

Provides multi-channel technical support to HCSS customers, acts as a liaison with internal teams, learns HCSS products, documents customer interactions, and delivers high-quality service. The role requires customer service experience, strong problem-solving and communication skills, adaptability, organization, initiative, and the ability to explain technical solutions clearly. Spanish fluency is preferred.

Provides advanced end-user IT support for hardware, software, networking, accounts, and business applications. Troubleshoots Windows and Apple devices, manages Active Directory and Exchange accounts, resolves tickets, supports technology testing, contributes to knowledge documentation, and assists with purchases. Leads low-complexity IT projects, mentors junior analysts, collaborates with IT teams and vendors, and follows ITIL practices. Requires occasional travel to offices and rotating evening, weekend, and on-call coverage.

Provides technical support for clinical and business information systems, diagnosing hardware, software, peripheral, and network issues. Manages support tickets, system maintenance, performance monitoring, technical projects, user training, documentation, and reporting. Recommends technology solutions, supports implementations, follows security and copyright procedures, and communicates progress to management.

Provides frontline technical support for employees, troubleshooting Windows hardware, software, connectivity, and access issues. Manages help desk tickets, user accounts, onboarding and offboarding, workstation deployment, equipment inventory, and vendor coordination. Documents solutions, escalates complex issues, and supports process improvements. The role requires strong customer service, communication, organization, and at least three years of technical support experience.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.

Provides Level 1 and some Level 2 technical support through a service desk. Troubleshoots and resolves hardware, software, networking, and connectivity issues; installs and maintains desktop and laptop systems; logs, prioritizes, documents, and escalates incidents; communicates with clients; and maintains IT knowledge-base articles and procedures.

Provides second-level support for a Snowflake data lake, troubleshooting escalated issues, developing SQL and PL/SQL, managing Matillion ETL/ELT pipelines, optimizing data models and performance, supporting Global Trade data integration, and maintaining data quality, documentation, security, and disaster recovery practices. The role also translates requirements into technical designs and uses Jira and Confluence for Agile planning and knowledge management.

Provides 24/7 first-level technical support for FAA’s NAIMES program. Troubleshoots desktop, software, infrastructure, and application issues; creates and manages incident tickets; escalates problems; supports system changes, upgrades, deployments, and validations; monitors system operations; maintains user accounts and documentation; trains stakeholders; and supports Special Use Airspace and NOTAM applications. The role operates rotating shifts onsite at the FAA ATCSCC and requires Public Trust eligibility.

Provides Level II technical support for hardware, software, networks, peripherals, audiovisual systems, and end-user devices. Administers Active Directory accounts, deploys applications and security patches through Intune and MECM, manages PowerShell scripts, print systems, asset inventories, and endpoint vulnerabilities. Supports branch locations, vendors, and conference-room technology while documenting procedures, maintaining security standards, and participating in on-call coverage.

Provides technical support for video security products, including video management systems, cameras, servers, and network infrastructure. Troubleshoots hardware, software, operating system, and IP networking issues through phone and digital channels; manages technical cases, prioritizes incidents, documents resolutions, and communicates clearly with customers. Collaborates with technical teams, maintains product knowledge, and supports critical incidents while meeting customer service and response expectations.

Provides technical support for Trimble’s SaaS construction products, analyzing incidents, assessing severity and risk, resolving customer issues, and coordinating across teams to reduce resolution times. The role requires troubleshooting across Windows, networks, browsers, SQL, XML, HTML, and scripting; documenting bugs in Jira and Confluence; tracking cases in Salesforce; communicating with technical and non-technical stakeholders; and participating in rotating on-call support.

Provides 24/7 first-level technical support for FAA’s NAIMES applications and infrastructure. Responsibilities include troubleshooting, incident ticketing, escalation, system monitoring, software and hardware upgrade support, account maintenance, stakeholder notifications, application training, data validation, documentation, and Special Use Airspace and NOTAM support. The role operates rotating shifts onsite at the FAA command center and requires coordination with higher-level support and FAA operations personnel.

Leads a Tier 2 technical support team responsible for resolving complex cloud, API, and platform incidents. The role manages escalations with enterprise stakeholders, partners with Engineering and Product, drives root-cause analysis, develops support playbooks, and implements AI-powered triage and deflection. It requires strong SaaS troubleshooting, incident-response leadership, executive communication, and customer-facing technical support experience.

Provides technical support by phone, remotely, and in person. Troubleshoots systems, installs hardware and software, supports networks and manufacturing integrations, maintains documentation, administers IT systems, improves processes, and helps ensure secure, continuously available computer and communication systems. The role also trains users and supports internal controls.

Provide Tier 2 technical support for Windows and Mac devices, software, printers, telecommunications, and remote users. Troubleshoot hardware, applications, VPN, Microsoft 365, Active Directory, Exchange, and Office 365 issues; configure and maintain equipment; manage onboarding; document resolutions; create user guidance; coordinate with vendors; and participate in after-hours and on-call support. The hybrid role also involves process improvements, preventative maintenance, and occasional overnight travel.

Provides tier-one technical support to faculty, staff, and students across Windows, Mac, Apple, and Chrome devices. Installs, configures, maintains, repairs, and upgrades hardware, software, operating systems, and peripherals. Troubleshoots Help Desk requests, documents resolutions, manages equipment inventory, supports technology upgrades, researches tools, and assists with user training. The role requires strong customer service, communication, problem-solving, teamwork, and the ability to manage shifting priorities in a school environment.

Provides onsite IT equipment implementation, installation, maintenance, troubleshooting, ticket processing, documentation, inventory management, and user education. Resolves hardware, operating system, application, desktop, and network issues using documented procedures, escalating complex problems when necessary. Supports vendors and information systems staff, performs downtime procedures, maintains technical records, and independently manages multiple support tasks.

Provides technical support for internal and external customers by diagnosing basic software and network issues, recommending solutions, routing complex problems to subject matter experts, documenting interactions, and contributing to knowledge resources. The role involves phone, email, and online support, cross-functional collaboration, flexible hours, and occasional on-call work.

Provides technical support for WellSky’s Blood Management software by troubleshooting escalated application, database, interface, and integration issues using SQL. Documents investigations and client communications in Salesforce, collaborates with engineering and QA teams to test and resolve problems, escalates unresolved issues, and maintains ownership through resolution while meeting response-time targets.

Supports intelligence-community cyber operations by conducting technical targeting, internet research, and analysis of large datasets to develop actionable leads and enable CNE access and exploitation projects. Coordinates with mission centers, field stations, technical partners, sponsors, USG organizations, and IC stakeholders. Prepares targeting packages, project summaries, requirements, correspondence, and briefings for technical and nontechnical audiences.

Provides technical support to store and remote users by troubleshooting hardware, software, POS, ordering, payroll, payment, and gift card systems. Delivers customer service, researches issues, escalates problems, shares technical knowledge, supports team training, and assists with information services projects.

Provides end-user technical support by diagnosing and resolving hardware, software, network, printer, peripheral, and mobile-device issues. Manages help desk tickets from intake through closure, including documentation, prioritization, escalation, remote troubleshooting, installations, upgrades, maintenance, and user guidance. Supports facility departments, external offices, agencies, hospital personnel, and customers while managing multiple technical issues efficiently.

Provides technical product support and training to B2B distributors and suppliers through phone, chat, and email. Troubleshoots issues with digital products, software, search tools, CRM, ordering, mobile, and website platforms; promotes self-service resources; resolves escalated inquiries; supports first-contact resolution; and identifies opportunities for new product features. The role requires accurate data entry, professional communication, and two to three years of technical support or call center experience.

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.