Top Technical Support Analyst Jobs

Provide pre- and post-sales technical support for BAE Systems CDS products, interpret NCDSMO RTB requirements, create implementation documentation, and deliver on-site and remote customer assistance while collaborating with sales, development, and testing teams.

Provide consultative end-to-end technical support for a small portfolio of business and corporate clients using digital banking platforms. Maintain account portfolios with client managers, produce loan reports/forms, assist with non-complex financial statement analysis, evaluate portfolio profitability and risk, resolve customer issues, and collaborate with internal teams while following compliance and procedures in a hybrid call-center environment.

Provide multi-channel technical support for Corptax customers, triage and resolve installation and configuration issues, document cases, review knowledge base content, perform release testing, collaborate with teams, and participate in on-call rotation and occasional overtime.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

Provide phone, chat, and ticket-based technical support to Waystar clients—troubleshoot issues, use internal systems to research solutions, document interactions, and continually learn product features to maximize client success and satisfaction.

Provide technical support for WellSky Personal Care Support clients: troubleshoot, document, and escalate application issues; collaborate with engineering and QA to debug, test, and resolve problems; maintain Salesforce case records and ensure response and resolution SLAs are met.

Perform multi-vendor triage and technical translation, investigate issues by querying databases and reviewing logs, create clear internal tickets, coordinate with India-based engineering teams, maintain Confluence documentation, and manage customer satisfaction surveys and support-portal projects.

Provide tier-1 and tier-2 troubleshooting for Avigilon Alta video and access solutions, diagnosing hardware, cloud software, mobile, and network issues. Reproduce customer environments, analyze logs and performance metrics, collaborate with escalation engineers and product teams, contribute KCS knowledge base articles, and provide real-time phone and multi-channel support to installation partners.

Provide tier-1, onsite technical support for hardware, software, and connectivity; assist senior staff with networks, servers, AD provisioning, imaging and workstation setup; maintain documentation and how-to guides; partner with cross-functional teams to deliver friendly, reliable IT service.

Provide 24/7 technical support for NAIMES at FAA ATCSCC: troubleshoot desktop/software/hardware issues, manage incident tickets, coordinate escalations, perform system validations, maintain logs and documentation, deliver stakeholder notifications and application training, and support account maintenance and operational procedures.

Provide technical support and customer service for computer applications and hardware in a call-center environment. Troubleshoot systems, coordinate with network and development teams to restore service, maintain tracking logs, and coach/lead team members to ensure timely resolutions and high-quality support.

Provide technical support for web-hosted, on-premise, and cloud software: respond to customer requests, troubleshoot and resolve issues, track and escalate tickets per SLAs, document solutions in the knowledge base, collaborate with Product and Professional Services, participate in on-call rotation, and occasionally travel to customer sites.

Serve as primary user contact for a statewide regulatory case management and licensing application. Troubleshoot and resolve application issues, escalate complex problems, onboard users, maintain tickets and knowledge base content, perform QA checks, support releases and testing, and collaborate with analysts and developers to improve the platform while ensuring compliance with agency policies.

Provide technical support for WellSky clients by troubleshooting escalated application issues, writing and debugging SQL queries, documenting cases in Salesforce, collaborating with engineering for resolution, performing root-cause analysis, and maintaining response and resolution SLAs.

Provide reactive and proactive technical support to licensed customers: troubleshoot and qualify incidents, resolve or escalate to Tier II, document issues and solutions, work with networking protocols, SQL via CLI, Linux, SIEM, and ensure compliance familiarity.

Provide Tier-1 technical support for licensed customers, troubleshoot networking and Windows client/server issues, isolate faults, diagnose application-layer problems, and communicate solutions clearly via active listening and probing questions. Support via multiple channels and document problem-resolution scenarios.

Provide incident, event and request fulfillment support for a Git/Gerrit/Jenkins/Artifactory-based software toolchain. Monitor CI jobs and alerts, troubleshoot issues, perform downtime testing, document fixes, and hand over knowledge. Participate in team meetings and support day-to-day toolchain operations.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

The Technical Support Analyst provides IT support for hardware, software, and networking issues, focusing on legal applications and ensuring data security compliance.

Provide Tier‑1 incident intake, triage, and request fulfillment for media production and distribution systems. Monitor service health (Datadog, BigPanda), document and track incidents in ServiceNow and Jira, execute runbooks, escalate when needed, and contribute to knowledge base and incident management processes to maintain high service availability.

Provide multi-channel technical support for video security products (VMS, cameras, servers), troubleshoot hardware, software, and IP networking issues, own incidents, document case histories, prioritize inbound requests, and collaborate with teams while maintaining continuous learning on product and network technologies.

Provide application-focused IT support: gather and document requirements, design and maintain low-code apps (AppSheet, Google Sites), troubleshoot and resolve user incidents, manage accounts and UAT, create user documentation and training, and collaborate with technical teams to implement improvements while ensuring ITSM and change-management processes.