Top Operations Analyst Jobs

Own customer success capacity and coverage models, account assignments, territory planning, renewal operations reporting, dashboards, and business review data. Analyze churn, coverage gaps, and capacity constraints; provide recommendations to leadership; automate recurring reports; and align definitions across Customer Success, Sales Operations, Finance, and Data teams. The role requires strong SQL, BI, spreadsheet, Salesforce, and Gainsight skills, with preferred Python or Snowflake experience.

Supports managed services operations through data analysis, recurring reports, dashboards, process documentation, root cause analysis, and workflow improvements. The role identifies trends and variances, maintains reporting accuracy, gathers business requirements, supports new operational tools and processes, and collaborates with stakeholders to improve service delivery. A bachelor’s degree or four years of work experience is required, along with Excel proficiency and strong analytical, communication, organizational, and problem-solving skills.

Supports US Government deployments by tracking and stabilizing projects, resolving blockers, optimizing processes, and driving operational outcomes. Responsibilities include troubleshooting issues, implementing tools and workflows, coordinating stakeholders, managing project scope, and delivering initiatives on time, within budget, and to a high quality standard. The role requires strong organization, communication, problem-solving, attention to detail, and willingness to work onsite and travel.

Supports US Government deployments by tracking projects, resolving blockers, improving processes, coordinating stakeholders, and driving operational outcomes. The role involves troubleshooting issues, developing tools and workflows, managing project scope, monitoring metrics, and ensuring timely, high-quality delivery. Strong organization, communication, problem-solving, adaptability, and attention to detail are essential. The position requires willingness to obtain a Top Secret security clearance and travel 25–50%.

Own a portfolio of overdue merchant credit accounts from initial outreach through repayment, recovery, or escalation. Negotiate repayment plans, monitor delinquency and recovery metrics, maintain audit-ready records, and ensure compliance with U.S. collections and lending regulations. Coordinate with Risk, Finance, Legal, and Product on complex cases while improving collections tooling, automation, workflows, and operating processes.

Processes mutual fund transactions, cancellations, corrections, reconciliations, and dividend settlements. Investigates trade and settlement discrepancies, resolves processing breaks, documents findings, and maintains operational controls. The role collaborates with investors and internal stakeholders to ensure accurate, timely outcomes while managing multiple priorities and contributing to process improvements.

Participate in an 11-week Operations internship supporting clearing, settlements, corporate actions, collateral management, and shared services. Analyze business needs using data, develop and implement strategic process improvements, manage team projects end-to-end, collaborate across global teams, and contribute to a cross-functional capstone initiative focused on advancing Operations.

Own Sales Finance process improvements, workflow optimization, automation, dashboards, and reporting tools. Provide operational support during peak periods and quarter-end close, support Deal Desk workflows, and turn leadership requests into scalable analytical processes. Collaborate with Sales Operations, Revenue Accounting, Legal, forecasting, Finance Systems, and Engineering teams to improve data quality, revenue tracking, execution, and operational rigor.

Manage weekly member payment cycles, funding, controls, reconciliations, partner file delivery, error resolution, and payment issue investigations. Support client and partner launches, maintain payment reporting and dashboards, improve workflows and documentation, and use automation or AI tools to increase reliability. The role also communicates risks proactively and coordinates with internal teams, external partners, clients, and members to resolve issues accurately and on time.

Own software licensing, SaaS and hardware inventories, renewals, vendor contracts, procurement workflows, risk assessments, and spend tracking. The role identifies unused licenses, supports vendor negotiations, coordinates approvals, and connects access, equipment, and licenses with employee onboarding and offboarding. Success includes preventing surprise renewals, recovering unused seats, achieving savings, and improving procurement processes.

Monitor SIEM and cybersecurity tools, triage and investigate security alerts, coordinate incident response, escalate events, and support remediation. The role collaborates with MDR analysts, cybersecurity engineering, vulnerability management, and IT teams to improve log sources, alerts, automation runbooks, and security monitoring. It includes on-call responsibilities, non-standard hours, onsite work in Westminster, Colorado, and up to 15% travel.

Investigates applications and accounts for first- and third-party fraud, makes documented risk decisions, analyzes fraud patterns and defaults, and recommends policies and process improvements. The analyst works with fraud, credit, transactional, and performance data; applies SQL and analytical tools; uses AI to support investigations; and collaborates with underwriting, sales, analytics, legal, compliance, and customer experience teams.

Owns end-to-end quote-to-cash and renewal operations in Salesforce CPQ, including deal structuring, pricing governance, approvals, contract validation, order accuracy, and revenue alignment. Partners with Sales, Finance, Legal, Customer Success, and Revenue Operations to protect revenue integrity, reduce errors, support audits, and improve processes, integrations, and automation in a fast-paced SaaS environment.

Supports daily treasury operations, including cash management, banking activities, transaction monitoring, reconciliations, discrepancy resolution, reporting, and financial record maintenance. Partners with internal teams and banking providers, assists with process improvements and special projects, and develops practical treasury skills through structured on-the-job training.

Supports B2B billing, accounts receivable and payable, cash settlements, reconciliations, month-end close, aging reports, partner inquiries, and financial analysis. The role also contributes to partner onboarding, user acceptance testing, reporting automation, system enhancements, and process improvement initiatives while collaborating with Accounting, Treasury, Tax, Technology, Product, and Commercial teams.

Analyzes and supports regional or global supply chain processes, including inventory, order fulfillment, import/export operations, shipping, backlog management, and demand planning. Produces reports, analyzes trends and performance metrics, identifies process improvements, collaborates with planning teams, communicates requirements, researches projects, and may train junior staff.

Supports and improves revenue operations systems and workflows, including quote-to-cash, CPQ, billing, subscriptions, Salesforce automation, data governance, forecasting, routing, quotas, and commissions. Partners with Finance, GTM Engineering, Sales, Customer Success, and Renewals to troubleshoot issues, reconcile data, automate repetitive processes, and improve commercial systems. The role also helps implement scalable processes and AI-enabled operational solutions.

Supports US Government teams by managing classified facility operations, troubleshooting technical and non-technical issues, coordinating vendors, resolving bottlenecks, and implementing process improvements. Responsibilities include desktop and IT support, facility systems such as HVAC and COMSEC, project tracking, resource optimization, and stakeholder coordination. The role requires Secret-level or higher US security clearance, classified-environment support experience, proximity to the office, and 10–25% travel.

Owns global travel and expense operations, including corporate card administration, expense auditing, reconciliations, compliance monitoring, reporting, issue resolution, controls, and process improvements. Partners with Finance, Accounting, Treasury, Accounts Payable, Procurement, employees, and vendors to investigate discrepancies, support month-end close, implement system and process changes, and maintain accurate, scalable T&E operations.

Monitor, triage, investigate, and respond to cybersecurity alerts and intrusions. Analyze EDR telemetry, logs, forensic artifacts, malware, and Microsoft 365 activity; determine root causes and recommend remediation. Support threat-related escalations, contribute to detection engineering and tuning, and collaborate across teams. The role requires familiarity with endpoint attack surfaces, threat actor techniques, Windows and domain administration, networking, web security, and basic malware analysis.

Analyze AML investigation volumes, risks, productivity, capacity, KPIs, and financial contributions. Develop analytical recommendations, optimize investigative operations, support modeling and strategy, and lead implementation and monitoring efforts. Partner with IT, Sales, Operations, Finance, and other teams to improve quality, service, volume, and profitability while supporting AML defenses and law-enforcement investigations.

Develop budgets and monthly forecasts for Sourcing and Quality, analyze overhead spending and cost-reduction results, identify variance drivers, track KPIs, support operational reviews, and advise leadership on financial opportunities and risks. The role also administers a cost-savings tracking tool, supports process improvements, and provides spend analysis. It requires manufacturing finance experience, ERP knowledge, and occasional North America travel.

Leads FP&A and business operations analytics by automating reporting, analyzing budget versus actuals, modeling subscription metrics, and developing executive dashboards. Uses SQL, relational databases, Databricks, Amazon Quick, and Snowflake Cortex to structure data, identify operational anomalies, support forecasting, and generate executive insights. Performs cohort and sensitivity analyses while partnering with cross-functional Retail Wireless leadership to improve performance management and decision-making.

Investigate and respond to security alerts, hunt threats, engineer detections, and improve incident response playbooks across endpoint, identity, network, cloud, email, and data environments. Build secure automation using scripts, APIs, SOAR, and workflow platforms. Develop auditable AI agents for security investigations and response, applying least privilege, validation, safeguards, and performance monitoring. Convert investigation expertise into reusable detections, playbooks, automations, and AI-enabled capabilities.

Supports US Government teams by managing classified facility operations, troubleshooting technical and non-technical issues, coordinating vendors, maintaining COMSEC and IT equipment, removing project blockers, and improving processes. The role requires experience supporting users in classified environments, COMSEC equipment management, Secret-level security clearance or higher, proximity to the office, and 10–25% travel.