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Provide in-office operational and agent support across technology, onboarding, marketing, and culture. Troubleshoot systems, assist with social media and events, coordinate with branch leaders and teams, maintain office organization, and support agent recruitment and onboarding.

Provide in-office support to real estate agents and branch leaders: troubleshoot office systems, assist with onboarding and marketing (social media and in-house tools), coordinate events, manage office organization and supplies, and act as a culture and operational liaison across regional teams.

Manage real estate closings by reviewing contracts, verifying paperwork and title, coordinating with lenders and agents, training assistants, building relationships, and attending closings to ensure timely, accurate escrow transactions.

Draft, review, and administer global franchise agreements and related documents across multiple brands. Manage the full contract lifecycle in a CLM system, support jurisdictional and international modifications, ensure template compliance and document accuracy, collaborate with Legal, Sales, Finance, and Brand teams, and drive process and template improvements.

Support closing representative by preparing and processing loan and closing documents, auditing contracts and title items, maintaining files, coordinating signings, transmitting documents and checks, and building relationships with agents and lenders to ensure timely, accurate real estate closings.

Manage escrow transactions end-to-end: review contracts, verify title and taxes, coordinate with lenders and underwriters, ensure accurate paperwork, close transactions, build agent relationships, train assistants, and support business development.

Manage escrow branch operations across an assigned region to grow revenue and EBITDA; ensure proper staffing, training, and coverage; recruit and manage employees; support complex transactions; standardize processes; review P&L and implement profitability strategies; assist business development and client retention.

The Sales Manager supports the Branch Manager in growing the office by coaching agents, recruiting new sales agents, and fostering an impactful office culture.

Support franchise sales pipeline and deal execution by coordinating prospect engagement, scheduling, logistics, and cross-functional readiness. Maintain CRM data, prepare materials, collaborate with virtual assistants and teams (legal, finance), identify process bottlenecks, and improve pipeline visibility and conversion efficiency for sales leadership.

Provide front-line support to agents and branch leadership by troubleshooting office systems, assisting with agent onboarding, offering basic social media and marketing help, coordinating office organization and events, and promoting a positive office culture to support agent productivity and recruitment.