Top Support Engineer Jobs

Provides end-to-end application and infrastructure support for production systems, ensuring stability, availability, and performance. Responsibilities include monitoring environments, troubleshooting incidents, supporting ITIL incident/problem/change management, analyzing operational trends, and escalating issues. The role also promotes validated AI-assisted engineering practices, automation, secure coding, testing, and remediation. Required technical experience includes Python, Terraform, Kubernetes, microservices, public cloud, observability tools, and large-scale technology environments.

Provide high-touch IT support to executives across office, travel, and home environments. Diagnose and resolve hardware, software, mobile-device, operating-system, and video-conferencing issues across Windows and macOS. Manage support queues, installations, break/fix work, documentation, knowledge resources, and asset tracking. Build strong client relationships, communicate technical concepts clearly, support AI tools and security policies, and provide independent on-call and after-hours support in an on-site environment.

Provides materials and process engineering support for Boeing 787 interiors and flight deck structures. Responsibilities include defining materials and processes, reviewing drawings and specifications, supporting production and fleet operations, developing qualification tests, qualifying suppliers, analyzing failures, implementing corrective actions, and integrating safety, quality, environmental, and LEAN principles. The role requires collaboration across functions and involves 10–15% travel.

Leads materials and processes engineering support for Boeing 787 interiors and flight deck structures. Defines material and process strategies, reviews drawings and specifications, qualifies materials, tools, suppliers, parts, and processes, analyzes failures, implements corrective actions, and leads projects meeting cost, schedule, and technical objectives. The role also supports production and fleet operations, integrates emerging technologies, contributes to industry standards, and promotes safety, quality, and Lean principles. Travel may reach 10–15%.

Provides domain-specific technical support to customers by documenting, troubleshooting, diagnosing, and resolving routine technology incidents and requests. Uses knowledge bases and troubleshooting tools, communicates empathetically with customers, identifies recurring issues, collaborates on problem management, and escalates incidents appropriately.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Supports production of EO/IR seeker and precision munition products as the mechanical responsible engineer. Leads supplier oversight, continuous improvement, design and process problem resolution, tolerance and nonconformance assessments, fixture and process development, audits, and technical coordination with procurement, production, customers, and drafting teams.

Provides advanced technical support for mainframe and insurance applications, troubleshooting complex customer incidents, analyzing recurring problems, and coordinating escalations across support and engineering teams. Maintains incident, problem, and knowledge records; creates support documentation; identifies customer pain points; and advocates for technology improvements. The role requires application debugging, IT service management, cross-functional collaboration, and strong customer communication.

Supports and integrates SaaS and cloud-based business applications across PEAK6. Responsibilities include architecting cloud offerings, managing technology investments, implementing SaaS integrations, provisioning applications, developing support processes and documentation, evaluating software platforms, and enabling business operations through technology. The role also provides white-glove employee support and requires strong communication, problem-solving, and cloud administration skills.

Provide L1-L3 IT support while engineering scalable self-service workflows, automation, identity and access management, endpoint management, zero-touch provisioning, and secure onboarding and offboarding. Administer IdP and MDM platforms, manage macOS and Windows environments, support networking, partner on infrastructure scaling and security initiatives, and respond to incidents. The role emphasizes root-cause analysis, automation, compliance, and eliminating recurring support tickets.

Develops, maintains, and supports manufacturing software, databases, and data-analysis systems. Resolves critical application and system issues, improves reliability, and builds monitoring, metrics, automation, and operational tools. Collaborates with global engineering, infrastructure, manufacturing, IT, and business teams. Applies generative AI, agentic AI, and AI-assisted technologies to troubleshooting, automation, analysis, and support workflows while maintaining security, data integrity, and human oversight.

Supports change releases, deployments, troubleshooting, monitoring, log analysis, and issue escalation for trading systems. Develops scripts to automate tasks and uses generative AI and LLMs to improve troubleshooting, log analysis, anomaly detection, and proactive monitoring. This 10-week paid internship includes mentorship, training, and project work supporting a systems reliability engineering team.

Leads hands-on technical escalations for federal HPE Private Cloud Enterprise environments across bare metal, virtualization, Kubernetes, operating systems, networking, and applications. Diagnoses production issues, identifies root causes, writes defect reports, validates patches, improves observability, trains field engineers, develops runbooks, supports DISA STIG compliance, and communicates incident resolutions to customers and engineering teams. Requires U.S. citizenship, Secret clearance eligibility, extensive infrastructure experience, and up to 25% travel.

Supports and sustains mission-critical private cloud and virtualized infrastructure for government systems. Responsibilities include production troubleshooting, monitoring, upgrades, patching, lifecycle management, ITIL incident and change processes, automation scripting, technical documentation, cross-functional collaboration, and 24x7 on-call support. The role requires Linux, VMware, enterprise storage, backup, cloud infrastructure, and automation experience, along with an active Secret clearance and U.S. citizenship.

Provides advanced technical support for HPE VM Essentials and Morpheus Enterprise deployments across on-premises, hybrid, and cloud environments. Leads critical escalations, incident resolution, root cause analysis, defect triage, and architectural guidance. Troubleshoots virtualization, compute, operating systems, storage, networking, and automation platforms. Develops support tools and processes, documents best practices, mentors engineers, and influences product quality and roadmap decisions.

Provides white-glove, end-to-end desktop and voice support for trading floors and investment banking teams. Responsibilities include troubleshooting hardware, software, operating systems, virtual desktops, telephony, and trading applications; executing production deployments; developing scripts; managing escalations, risk controls, vendors, and root-cause analysis; documenting incidents; improving support processes; and mentoring junior staff. The role requires 100% on-site work, 24/7 flexibility, on-call coverage, and alternative shifts.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Optimize and maintain GMP-compliant manufacturing and packaging processes in a supplement production facility. Responsibilities include process improvement, troubleshooting, data analysis, risk assessment, FMEA, root cause analysis, corrective actions, safety, and Lean implementation. The role collaborates with Quality, R&D, Regulatory Affairs, Supply Chain, and plant management, provides training across three shifts, and maintains an active manufacturing-floor presence.

Provides mechanical and electrical technical support for internal and external customers. Evaluates product applications, troubleshoots pneumatic and electrical circuits, interprets schematics, configures communication protocols, researches technical solutions, and communicates recommendations. The role applies product design knowledge, engineering principles, inspection equipment, and CAE tools while supporting customers, mentoring teams, and participating in product-related projects. Travel for training, customer support, and trade shows is less than 35%.

Provides electrical application and hands-on technical support to internal and external customers. Evaluates technical inquiries, troubleshoots electrical and pneumatic circuits, interprets schematics, configures communication protocols, reviews CAD and product documentation, conducts research, and communicates solutions. The role supports product applications, customer training, trade shows, and laboratory or manufacturing activities, with travel under 15%.

Provides mechanical application and technical support to internal and external customers. Evaluates product applications, troubleshoots pneumatic circuits, interprets schematics and CAD documentation, conducts research, communicates technical solutions, supports customers hands-on, and leads or participates in cross-functional teams. The role also involves laboratory and manufacturing environments, use of inspection equipment, mentoring, process improvement, training, trade shows, and less than 25% travel.

Provides mechanical application technical support to internal and external customers. Evaluates product applications, troubleshoots pneumatic circuits, interprets schematics and CAD documentation, conducts technical research, communicates solutions, and supports product design and problem-solving. The role includes hands-on laboratory and manufacturing activities, customer support, documentation, and less than 15% travel for training, trade shows, and customer assistance.

Provides electronic hardware engineering, product design, evaluation, troubleshooting, documentation, and customer support. The role creates and interprets electrical and pneumatic schematics, troubleshoots circuits and communication protocols, uses CAD and CAE tools, supports product development and manufacturing processes, conducts research and failure analysis, and mentors or leads project resources. Travel for training, customer support, and trade shows is less than 10%.

Lead cloud incident response, resolve complex cross-team service issues, and support customer upgrades and implementations. Design resilient cloud infrastructure, automation, deployment testing, and containerized environments using Docker and Kubernetes. Improve platform reliability, observability, performance, governance, and security across AWS, Azure, and GCP. Document processes, train colleagues, coordinate globally, and promote cloud best practices and continuous improvement.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.