Top Support Engineer Jobs

Serve as Tier 1 IT support: triage and resolve common hardware, software, account, and connectivity issues via Jira, phone, and email. Document troubleshooting, escalate complex tickets to Tier 2, participate in on-call rotation, and maintain SLA communication and knowledge base adherence while delivering strong customer service.

Provide onsite and remote IT support for NYC and global users including desktop hardware/software troubleshooting, device provisioning and maintenance, SaaS administration, account management, network/VPN support, A/V and event support, onboarding/offboarding, documentation, and participation in on-call rotation.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Design, build, and operate high-pressure and cryogenic fluid and mechanical test systems for rocket engine testing. Generate P&IDs, CAD models, work instructions, and system documentation. Perform fluid flow, piping flexibility, and structural (FEA) analyses; source components; manage projects; support test operations and data evaluation; and participate in design reviews.

As a Production Support Engineer, you will minimize downtime, lead incident response, perform troubleshooting, manage observability strategies, and drive continuous improvement efforts with a focus on enhancing production uptime.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Maintain and improve Advisor360°'s SaaS platform by diagnosing complex issues, optimizing performance and availability, designing serviceability tooling, and collaborating with Engineering, QA, DevOps, and Infrastructure. Mentor teammates, ensure coding standards, participate in on-call rotations, and support global infrastructure deployment and scalability.

Provide dedicated technical support to up to eight Premier Support customers, owning tickets from intake to resolution, leading kickoff calls and health checks, performing proactive maintenance, coordinating escalations with engineering, contributing knowledge base content, and driving operational efficiency projects.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Provide Level 2 RAN support: troubleshoot incidents, isolate faults, apply fixes and parameter changes, perform root-cause analysis, use AI/analytics and diagnostics, and develop automation (scripts, playbooks) to improve operations and meet SLAs.

The Technical Support Engineer assists merchants by providing knowledge on Adyen's platform and APIs, ensuring their successful integration and operational excellence.

The Sr. Executive Support Engineer will provide high-level technical support, manage executive needs, and ensure customer satisfaction while building relationships through effective communication and problem-solving skills.

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Hands-on L3 support engineer responsible for troubleshooting and debugging code-level issues, performing deep log and trace analysis, reproducing complex bugs, partnering with R&D/QA/Product, creating documentation, participating in a 24x7 on-call rotation, and delivering clear customer-facing technical guidance.

Support AFRL/RI and DoD/IC customers by managing operations and maintenance of complex computer systems. Oversee technical projects, prepare execution plans, manage schedules/budgets, provide lifecycle engineering and logistical support, coordinate cross-functional teams, deliver technical guidance and presentations, and transition projects from development to sustainment while meeting customer requirements and DoD compliance.

Provide multi-channel technical support for Wise Platform enterprise API partners: troubleshoot and debug REST APIs, interpret logs, query databases, respond to high-severity incidents, and collaborate with global engineering and product teams to improve integration reliability and partner experience.

Provide advanced technical support, troubleshoot issues, manage escalations, and collaborate with teams for enterprise solutions at Zello.

Serve as the onsite Phoenix IT lead providing white-glove support to executives and employees across macOS/Windows/mobile. Own onboarding, asset lifecycle, local network monitoring and troubleshooting, Zoom/Teams Rooms and AV readiness, vendor liaison, documentation, mentorship, and site-level project execution in partnership with global IT, Network, and Workplace teams.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

Manage complicated problems in technical environments, provide support for applications, and take responsibility for solution outcomes.

Serve as the internal expert on AcuityMD healthcare data products, support commercial teams on complex data questions, and partner with Engineering to build an AI context layer and evaluation framework to measure agentic solution quality and data explainability.

Own resolution of complex client issues end-to-end, lead technical client engagements, monitor and improve system health, develop self-service tools, mentor junior engineers, and collaborate with Services, Client Success, and Engineering to deliver durable fixes and platform improvements.

The Partner Lab Support Engineer provides onsite support for validation and qualification efforts, implementing test plans and solving issues to ensure product success and customer trust.