Top Support Engineer Jobs

Provides dedicated technical support for complex customer incidents, integrations, and escalations. Troubleshoots distributed systems, leads outage bridges, coordinates cross-functional resolution, and represents customer needs in service discussions. Builds automation and monitoring solutions using Python, AWS, Datadog, and Splunk; supports onboarding, launches, maintenance, and operational readiness. Analyzes service performance, improves reliability and support processes, contributes to product evolution, participates in 24/7 on-call rotations, and mentors less experienced engineers.

Leads Asian-session trade support for electronic trading systems, troubleshooting applications, infrastructure, orders, market data, and exchange connectivity across Linux and Windows. Manages incidents, root-cause analysis, releases, market readiness, trader onboarding, monitoring, documentation, automation, and shift handovers. Mentors engineers and uses AI-assisted tools to improve support workflows. Requires strong trading, FIX, scripting, database, observability, and incident leadership expertise in a high-pressure, low-latency environment.

Provides technical support for Wise Platform enterprise API partners across multiple channels. Troubleshoots REST APIs, logs, databases, and production incidents; supports Wise API and SWIFT products; coordinates high-severity incident response with engineering and commercial teams; and shares partner issue trends to improve platform reliability and integration success.

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Provides senior technical support for B2B automotive marketplace products. Reproduces dealer-reported defects, analyzes logs and distributed traces, validates APIs and integrations, distinguishes bugs from configuration or partner issues, and creates engineering tickets. Coordinates incidents, supports Tier 1 and Tier 2 teams, maintains support processes and playbooks, validates product launch readiness, participates in postmortems, and improves communication among customers, Product, Sales, and Engineering.

Provide Level 2 support for customer RAN networks, troubleshooting incidents, isolating faults, applying approved changes, and resolving issues within SLAs. Perform root cause analysis and corrective actions while using logs, KPIs, alarms, AI, and analytics tools to identify trends and anomalies. Develop scripts, playbooks, workflows, and bots to improve operational efficiency and accelerate resolution.

Provides 24x7 onsite application and systems support for a customer environment. Responsibilities include monitoring interfaces, diagnosing hardware and software issues, assisting users, researching and resolving incidents, documenting support interactions, preparing operational briefings, and escalating complex problems to database, system administration, vendor, and engineering resources. Requires Linux experience, active Security+ certification, and an active Top Secret/SCI clearance with CI polygraph eligibility.

Provides 24x7 onsite application and user support for a customer mission environment. Responsibilities include monitoring applications and interfaces, diagnosing hardware and software issues, troubleshooting Linux-based systems, documenting incidents, preparing operational briefings, escalating problems, and coordinating with database, systems administration, vendor, and engineering teams. The role requires a Top Secret/SCI clearance, CI polygraph eligibility, and active CompTIA Security+ certification.

Supports and maintains enterprise customer web integrations using Smartling’s web proxy solution. Owns technical tickets, troubleshoots browser and network issues, leads customer workshops, creates diagnostic scripts and tooling, manages production configuration changes, and collaborates with Engineering on product fixes. The role requires strong web technologies, debugging, communication, and customer-facing technical consulting skills.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Performs Reliability Centered Maintenance, CBM+, and MSG-3 analyses across aerospace programs. Develops maintenance strategies by analyzing system functions, failure modes, reliability data, and maintenance consequences. Prepares RCM reports, recommends preventive and corrective tasks, evaluates task effectiveness and costs, supports maintenance planning, and conducts failure investigations. The role requires interpreting engineering drawings and technical manuals while providing independent product support engineering solutions throughout the product lifecycle.

Provide end-to-end production support, handling escalations, incidents, monitoring, access, configuration, and client communications. Investigate issues using AI tooling, logs, data, and troubleshooting techniques; build automations and reusable AI assets; collaborate with engineering on fixes; and create runbooks and knowledge articles. The role requires customer-facing communication, on-call participation, and expertise in APIs, cloud platforms, databases, networking, operating systems, scripting, and microservices.

Leads workplace support engineering teams and workstreams supporting infrastructure services, technical support, and platform management. Responsibilities include team coaching, project planning and budgeting, troubleshooting servers, networks, identity systems, and cloud environments, and coordinating Azure, AWS, and hybrid infrastructure administration. The role also oversees monitoring, continuity planning, DevOps improvements, escalated issue resolution, and stakeholder communication.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

Designs, develops, supports, and troubleshoots complex software and platform solutions using Python, Slurm, Spark, Linux, and server infrastructure. Leads technical problem-solving, documentation, SDLC practices, and architecture-related initiatives while mentoring an offshore team and guiding colleagues. The role requires strong application or platform support experience, project or team leadership, and collaboration across QA and production environments.

Provides end-to-end application and infrastructure support for production systems, ensuring stability, availability, and performance. Responsibilities include monitoring environments, troubleshooting incidents, supporting ITIL incident/problem/change management, analyzing operational trends, and escalating issues. The role also promotes validated AI-assisted engineering practices, automation, secure coding, testing, and remediation. Required technical experience includes Python, Terraform, Kubernetes, microservices, public cloud, observability tools, and large-scale technology environments.

Provide high-touch IT support to executives across office, travel, and home environments. Diagnose and resolve hardware, software, mobile-device, operating-system, and video-conferencing issues across Windows and macOS. Manage support queues, installations, break/fix work, documentation, knowledge resources, and asset tracking. Build strong client relationships, communicate technical concepts clearly, support AI tools and security policies, and provide independent on-call and after-hours support in an on-site environment.

Supports automated test stations and provides electrical and hardware/software troubleshooting for missile and weapon systems. Assists with requirements development, basic hardware and software design, system testing, supplier compliance, product integration, production anomaly resolution, obsolescence solutions, and test equipment documentation. Requires flexibility for production support and variable shifts.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Manages the lifecycle, technical performance, costs, schedules, risks, maintenance, upgrades, certification, and calibration of Electrical Ground Support Equipment used to test spaceflight hardware. Coordinates with production, AI&T, supply chain, security, and information assurance teams to ensure equipment is mission-ready, compliant, and secure. Supports procurement, inspections, technical decisions, and CONOPS development for equipment movement from sensitive areas.

Provides domain-specific technical support to customers by documenting, troubleshooting, diagnosing, and resolving routine technology incidents and requests. Uses knowledge bases and troubleshooting tools, communicates empathetically with customers, identifies recurring issues, collaborates on problem management, and escalates incidents appropriately.

Provides phone, remote, and on-site technical support for client hardware, software, and computer systems. Manages ConnectWise tickets, prioritizes and escalates issues, documents resolutions, communicates status, audits customer systems, and coordinates with third-party providers. Requires strong customer service, troubleshooting, organization, communication, and follow-through. The role is on-site or hybrid in Phoenix and involves visiting client offices 1–2 days per week.

Provides L3 technical support for enterprise distributed systems, troubleshooting configuration, hardware, product, and customer issues. Partners with engineering on resolution and root cause analysis, builds support tooling and services, participates in global on-call rotations, and collaborates with Customer Success to improve customer satisfaction. Requires expertise in Linux, Kubernetes, cloud platforms, containerization, Bash or Python, and distributed systems, with AI tooling experience preferred.

Own customer support tickets from intake through resolution across endpoint, application, identity, connectivity, server, Microsoft 365, and physical security environments. Troubleshoot systems, networks, logs, backups, endpoints, and security platforms; administer Microsoft infrastructure; document work; communicate proactively with clients; and escalate complex issues appropriately. Participate in on-call rotation, support field technicians, and cross-train on physical security systems while progressing toward a Systems Engineer Level 1 role.

Provides regional technical support for complex electro-mechanical equipment, computer systems, software, and networked systems. Diagnoses, troubleshoots, repairs, and debugs customer issues; develops root-cause analyses and action plans; supports field and account engineers; mentors personnel; conducts training; manages escalations; and communicates directly with customers. Requires cleanroom work, flexible on-call shifts, and domestic and international travel.