Top Support Engineer Jobs

Maintain and sustain two unclassified System Integration Laboratories, including calibration, hardware replacement, cleanliness, and supply management. Troubleshoot RF, radar, and electronic warfare equipment; support software and systems engineers; identify, document, and resolve lab issues; and report status while ensuring a controlled lab environment.

Own inbound technical support for enterprise customers: troubleshoot and reproduce issues, write actionable bug reports, configure and operationalize the support platform, build reporting and KB content, prototype AI-assisted support automations, and feed product insights back into roadmap planning.

Provide software support, develop and maintain critical manufacturing and data systems, troubleshoot outages, build permanent solutions and utilities, collect and analyze data, create training and KPIs, participate in 24x7 on-call rotation, and collaborate with global teams to improve production efficiency.

The Technical Support Engineer assists merchants by providing knowledge on Adyen's platform and APIs, ensuring their successful integration and operational excellence.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Lead customer-facing satellite operations engineer responsible for 24/7 support, anomaly response, investigations, and RCCA. Acts as primary Boeing contact for commercial, civil, and DoD satellite customers, provides systems-level guidance across propulsion, GNC, avionics, and power, manages customer portfolios, communicates with stakeholders, and drives operational improvements and feedback into spacecraft design.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Provide onsite and remote IT support for NYC and global users including desktop hardware/software troubleshooting, device provisioning and maintenance, SaaS administration, account management, network/VPN support, A/V and event support, onboarding/offboarding, documentation, and participation in on-call rotation.

Hands-on L3 support engineer responsible for troubleshooting and debugging code-level issues, performing deep log and trace analysis, reproducing complex bugs, partnering with R&D/QA/Product, creating documentation, participating in a 24x7 on-call rotation, and delivering clear customer-facing technical guidance.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Support AFRL/RI and DoD/IC customers by managing operations and maintenance of complex computer systems. Oversee technical projects, prepare execution plans, manage schedules/budgets, provide lifecycle engineering and logistical support, coordinate cross-functional teams, deliver technical guidance and presentations, and transition projects from development to sustainment while meeting customer requirements and DoD compliance.

Provide multi-channel technical support for Wise Platform enterprise API partners: troubleshoot and debug REST APIs, interpret logs, query databases, respond to high-severity incidents, and collaborate with global engineering and product teams to improve integration reliability and partner experience.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provide dedicated technical support to up to eight Premier Support customers, owning tickets from intake to resolution, leading kickoff calls and health checks, performing proactive maintenance, coordinating escalations with engineering, contributing knowledge base content, and driving operational efficiency projects.

Serve as the onsite Phoenix IT lead providing white-glove support to executives and employees across macOS/Windows/mobile. Own onboarding, asset lifecycle, local network monitoring and troubleshooting, Zoom/Teams Rooms and AV readiness, vendor liaison, documentation, mentorship, and site-level project execution in partnership with global IT, Network, and Workplace teams.

Provide senior-level technical support and endpoint operations across macOS and Windows, manage endpoint lifecycle, administer Jamf/Kandji and Intune, automate workflows using scripting and AI tools, improve DEX through monitoring, documentation, and cross-team collaboration, and own onboarding/offboarding processes.

Serve as L2 escalation for the service desk, owning complex endpoint, networking, and A/V issues. Manage Windows and Mac fleets via MDM, support onboarding/offboarding, partner with Security on hardening and incidents, and drive automation and AI-first tooling to eliminate repeat work while maintaining service catalog, inventory, and vendor relationships.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

As a Support Engineer, you will provide high-level IT support, manage office hardware, conduct root cause analysis, and mentor team members for optimized performance.

Lead model-based logistics and product support engineering activities to modernize sustainment using MBE/MBPS. Prepare DoD/GEIA-compliant logistics models and deliverables, use MagicDraw/Cameo and ILS tools (COMPASS, SESAME, EAGLE, OPUS), perform analyses (LORA, MTA, spares, SERD, provisioning), develop training and best practices, and collaborate with project teams to implement MBPS across programs. Role supports remote, hybrid, or onsite work.

Serve as an ILS/IPS engineering SME driving Model Based Engineering/Product Support practices. Develop logistics models and deliverables (LORA, MTA, spares, provisioning, SERD), use MagicDraw/Cameo and common ILS tools, collaborate across disciplines, create training/best practices, and support MBPS implementation for defense systems.

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.