Top Support Engineer Jobs

Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Provide dedicated technical support to up to eight Premier Support customers, owning tickets from intake to resolution, leading kickoff calls and health checks, performing proactive maintenance, coordinating escalations with engineering, contributing knowledge base content, and driving operational efficiency projects.

Define reliability targets, build monitoring and alerting, automate recovery and deployment workflows, manage Kubernetes and AWS production operations, lead critical incident response, perform root cause analysis, optimize infrastructure costs, and maintain highly available application platforms. The role also oversees database reliability, observability, disaster recovery, security practices, performance testing, change management, and operational stability across complex technology environments.

Designs and supports high-reliability electronics enclosures, circuit card assemblies, and printed wiring boards for commercial and military aircraft. Responsibilities include interpreting requirements, creating 3D CAD designs, supporting engineering changes, designing for manufacturability, reviewing drawings and manufacturing instructions, and developing qualification, reliability, and environmental test plans. The role collaborates with manufacturing, suppliers, customers, and cross-functional stakeholders in a fast-paced aerospace environment.

Provides second-line support for complex security and networking issues, including troubleshooting, testing, reproducing, and resolving customer problems. Partners with Engineering and Operations, documents incidents, manages enterprise escalations, develops training, mentors engineers, and contributes customer-driven product and code improvements. Requires expertise in web security, network infrastructure, packet captures, and HAR traces, along with 5+ years of relevant troubleshooting experience.

Provides Tier 1 IT support through Jira tickets, calls, and email. Performs basic hardware, software, account access, connectivity, password reset, installation, driver, and Microsoft 365 troubleshooting. Documents issues and troubleshooting steps, resolves common requests, routes complex tickets to Tier 2, monitors ticket progress, communicates with users, follows SLAs and established procedures, and participates in an after-hours on-call rotation.

Lead customer-facing satellite operations engineer responsible for 24/7 support, anomaly response, investigations, and RCCA. Acts as primary Boeing contact for commercial, civil, and DoD satellite customers, provides systems-level guidance across propulsion, GNC, avionics, and power, manages customer portfolios, communicates with stakeholders, and drives operational improvements and feedback into spacecraft design.

Supports direct-access satellite mission operations by arbitrating and executing tasking requests, monitoring satellite access windows, preserving spacecraft and ground systems, and ensuring timely imagery delivery. Provides after-hours incident management and Tier 1/2 troubleshooting, maintains monitoring tools, supports operational implementation, and coordinates with operations, sales, project management, account teams, and customers. The role also maintains procedures and documentation and requires 24/7 rotational shift availability.

Provide senior-level technical support and endpoint operations across macOS and Windows, manage endpoint lifecycle, administer Jamf/Kandji and Intune, automate workflows using scripting and AI tools, improve DEX through monitoring, documentation, and cross-team collaboration, and own onboarding/offboarding processes.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

As a Support Engineer, you will provide high-level IT support, manage office hardware, conduct root cause analysis, and mentor team members for optimized performance.

Lead model-based logistics and product support engineering activities to modernize sustainment using MBE/MBPS. Prepare DoD/GEIA-compliant logistics models and deliverables, use MagicDraw/Cameo and ILS tools (COMPASS, SESAME, EAGLE, OPUS), perform analyses (LORA, MTA, spares, SERD, provisioning), develop training and best practices, and collaborate with project teams to implement MBPS across programs. Role supports remote, hybrid, or onsite work.

Serve as an ILS/IPS engineering SME driving Model Based Engineering/Product Support practices. Develop logistics models and deliverables (LORA, MTA, spares, provisioning, SERD), use MagicDraw/Cameo and common ILS tools, collaborate across disciplines, create training/best practices, and support MBPS implementation for defense systems.

Provide software support, develop and maintain critical manufacturing and data systems, troubleshoot outages, build permanent solutions and utilities, collect and analyze data, create training and KPIs, participate in 24x7 on-call rotation, and collaborate with global teams to improve production efficiency.

Provide onsite setup, support, and management of automation PCs, servers, and PLCs in pharmacy fulfillment centers. Troubleshoot PLCs, networking, power, I/O, coordinate upgrades/installs, work with stakeholders, use data/tools to improve equipment reliability, and support projects and incident resolution.

Support semiconductor fab pump, abatement, and vacuum equipment through installation, de-installation, relocation, safety testing, interlock testing, and release coordination. Partner with tool owners, facilities, trades, suppliers, movers, and field service engineers to resolve readiness gaps and coordinate equipment handoffs. Maintain testing schedules aligned with construction milestones, validate safety conditions, and manage documentation and release activities.

Lead operational support for domestic and international money transfer applications, including Payment Broker, EMTS, and GMTS. Handle alerts, incidents, service requests, changes, problem management, and start- and end-of-day activities. Lead major production incidents and on-call rotations, assess complex technical issues, advise on system architecture and infrastructure planning, and approve technical enhancements. Collaborate with engineering teams and stakeholders to maintain reliable, controlled application operations.

Provides on-site, end-to-end desktop, voice, and technology operations support for trading floors and investment banking teams. Responsibilities include troubleshooting hardware, software, virtual desktops, cloud telephony, and job failures; managing deployments, scripts, escalation procedures, risk controls, and vendor relationships; documenting issues and communicating status; and mentoring junior staff. The role requires rotating shifts, on-call availability, and work in a 24/7 environment.

Leads software engineering initiatives focused on application reliability, stability, support, and operational improvement. Designs and develops scalable systems, troubleshoots complex technical issues, analyzes data, and builds monitoring and reporting solutions. Applies AI-assisted development and agentic AI to automate incident detection, remediation, root-cause analysis, alerting, runbooks, and observability. Works with Java or Python, Kubernetes, AWS, monitoring platforms, Splunk, ticketing systems, CI/CD, and agile practices while mentoring engineers and promoting secure, responsible AI adoption.

Provides technical support for Flywire’s SFS, eStore, and TPI products by managing tickets, troubleshooting web applications, researching issues with command-line tools, and meeting SLA requirements. Communicates solutions to clients, bridges escalations with engineering teams, maintains AI and knowledge repositories, and uses Claude and other AI tools to automate investigations, documentation, bug reports, and client communications.

Provides technical support for Flywire’s financial services and eStore products across the U.S. and Canada. Responsibilities include managing tickets within SLAs, troubleshooting web applications using MySQL, regex, command-line tools, and protocols, communicating solutions to clients, escalating issues to engineering, and maintaining AI-assisted knowledge repositories. The role also uses Claude, Gemini, and related tools to automate workflows, investigate issues, draft communications, and improve operational efficiency.