Top Support Engineer Jobs

As a CoreWeave Cloud Support Engineer, you will assist companies and developers in running their mission-critical applications on our accelerated compute services. You will respond to technical inquiries, resolve issues related to cloud, network, and system, and drive projects to improve the support experience.

Investigating bugs, repairing platform issues, advising Operations, collaborating with Engineering and Product teams, creating support documentation, and automating tasks in a fintech company.

As a Support Engineer at GitLab, you will interact with customers daily, troubleshoot complex issues, contribute to source code, improve documentation, and collaborate with various teams to enhance the product experience. Responsibilities include resolving customer issues, updating documentation, participating in on-call support, and assisting in the hiring processes.

Provide high level break fix support for customers including configuring, supporting, and maintaining all facets of a Microsoft 365 Tennant. Work 40+ hours a week, manage ticket backlog, crisis management, customer-first approach, technical escalation, coach/mentor technicians, and contribute to knowledge base.

Seeking a Network Support Engineer to provide strategic, innovative, and cost-effective support solutions to increase efficiency and reliability of services and operations. Responsibilities include monitoring network connections, designing and implementing network monitoring solutions, troubleshooting incidents, generating reports, and providing internal training.

Responsible for providing technical support to customers, troubleshooting technical issues, escalating complex issues, documenting solutions, and collaborating with internal teams to improve product service and design. Required skills include Java, XML, JavaScript, Microsoft Windows, and Linux. Must have strong troubleshooting skills and communication abilities. Experience in enterprise software support, Java application server administration, network and database administration, and creating/troubleshooting XML and JavaScript. Preferred experience with SailPoint Identity Security software, Java/Beanshell languages, identity management provisioning systems, and web technologies.

Dynatrace is seeking a Learning Management Systems Support Engineer to ensure the smooth operation of the organization's learning management system. Responsibilities include cloud environment management, infrastructure automation, LMS administration, troubleshooting, and collaboration with teams. A bachelor's degree in technology and 5 years of relevant experience are required.

Responsible for managing IT operations quality control, process improvement, and compliance. Supports troubleshooting and implementation of Infrastructure solutions. Works as part of a team to solve complex business issues from strategy to execution. Expected to develop new skills outside of comfort zone and take ownership of development. Manages various viewpoints to build consensus and positive outcomes. Upholds the firm's code of ethics and business conduct.

Support Engineer at GitLab responsible for managing customer-facing cases, troubleshooting technical issues, collaborating with multiple teams, and contributing to product development and improvement.

The Application Support Engineer is responsible for the day-to-day operation of the customer application, monitoring segment interfaces, investigating operational issues, and collaborating with system administration support personnel. This role also involves problem escalation with vendor and Subject Matter Experts to minimize operational impacts. Shift work on a rotating schedule is required.

Design and operate structural test stands for rockets, collaborate with various teams, use CAD software, perform analysis, and document work.

Provide site-wide technology support for infrastructure and systems for the Autonomous and Automation division. Work on complex technical problems, project management, and system administration. Develop infrastructure architectures and perform integrated testing. Assist in documentation and training efforts for customers.

Provide exceptional technical support to customers by troubleshooting complex technical problems and maintaining documentation. Collaborate with internal teams to improve product quality and customer satisfaction. Represent the customer's voice within the company. Install and deploy products for customers and ensure timely resolution of support cases.

Senior Technical Support Engineer responsible for managing and resolving challenging performance and instance availability issues within the ServiceNow platform. Mentor junior team members, troubleshoot technical issues, work on web applications stack components, and communicate solutions clearly. Must have strong technical skills in Java, JavaScript, Python, Unix/Linux, databases, and system administration.

Level 2 Support role in Cloud Infrastructure and Security domains, responsible for managing and resolving Cloud Infrastructure and End-point Security issues, proactive monitoring, incident management, troubleshooting, documentation, and participation in infrastructure projects and process automation.

Verkada is seeking Technical Support Engineers to assist enterprise customers with troubleshooting and advising on their cloud-managed building security products. Responsibilities include full-stack troubleshooting, providing design expertise, communicating with customers, collaborating with teams, and creating knowledge base articles. Bachelor's or Master's degree in a related technical discipline is required, with coursework focusing on specific technical areas. Strong problem-solving and communication skills are essential.

Seeking a Cloud Tech Support Engineer - Co-op at Wasabi Technologies Inc. to assist enterprise customers with integrating applications, deploying Wasabi, exploring S3 protocol, and enhancing services through collaboration with global teams.