Top Support Engineer Jobs

Provide dedicated technical support to up to eight Premier Support customers, owning tickets from intake to resolution, leading kickoff calls and health checks, performing proactive maintenance, coordinating escalations with engineering, contributing knowledge base content, and driving operational efficiency projects.

Define reliability targets, build monitoring and alerting, automate recovery and deployment workflows, manage Kubernetes and AWS production operations, lead critical incident response, perform root cause analysis, optimize infrastructure costs, and maintain highly available application platforms. The role also oversees database reliability, observability, disaster recovery, security practices, performance testing, change management, and operational stability across complex technology environments.

Designs and supports high-reliability electronics enclosures, circuit card assemblies, and printed wiring boards for commercial and military aircraft. Responsibilities include interpreting requirements, creating 3D CAD designs, supporting engineering changes, designing for manufacturability, reviewing drawings and manufacturing instructions, and developing qualification, reliability, and environmental test plans. The role collaborates with manufacturing, suppliers, customers, and cross-functional stakeholders in a fast-paced aerospace environment.

Provides second-line support for complex security and networking issues, including troubleshooting, testing, reproducing, and resolving customer problems. Partners with Engineering and Operations, documents incidents, manages enterprise escalations, develops training, mentors engineers, and contributes customer-driven product and code improvements. Requires expertise in web security, network infrastructure, packet captures, and HAR traces, along with 5+ years of relevant troubleshooting experience.

Provides Tier 1 IT support through Jira tickets, calls, and email. Performs basic hardware, software, account access, connectivity, password reset, installation, driver, and Microsoft 365 troubleshooting. Documents issues and troubleshooting steps, resolves common requests, routes complex tickets to Tier 2, monitors ticket progress, communicates with users, follows SLAs and established procedures, and participates in an after-hours on-call rotation.

Lead customer-facing satellite operations engineer responsible for 24/7 support, anomaly response, investigations, and RCCA. Acts as primary Boeing contact for commercial, civil, and DoD satellite customers, provides systems-level guidance across propulsion, GNC, avionics, and power, manages customer portfolios, communicates with stakeholders, and drives operational improvements and feedback into spacecraft design.

Supports direct-access satellite mission operations by arbitrating and executing tasking requests, monitoring satellite access windows, preserving spacecraft and ground systems, and ensuring timely imagery delivery. Provides after-hours incident management and Tier 1/2 troubleshooting, maintains monitoring tools, supports operational implementation, and coordinates with operations, sales, project management, account teams, and customers. The role also maintains procedures and documentation and requires 24/7 rotational shift availability.

Provide senior-level technical support and endpoint operations across macOS and Windows, manage endpoint lifecycle, administer Jamf/Kandji and Intune, automate workflows using scripting and AI tools, improve DEX through monitoring, documentation, and cross-team collaboration, and own onboarding/offboarding processes.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

As a Support Engineer, you will provide high-level IT support, manage office hardware, conduct root cause analysis, and mentor team members for optimized performance.

Lead model-based logistics and product support engineering activities to modernize sustainment using MBE/MBPS. Prepare DoD/GEIA-compliant logistics models and deliverables, use MagicDraw/Cameo and ILS tools (COMPASS, SESAME, EAGLE, OPUS), perform analyses (LORA, MTA, spares, SERD, provisioning), develop training and best practices, and collaborate with project teams to implement MBPS across programs. Role supports remote, hybrid, or onsite work.

Serve as an ILS/IPS engineering SME driving Model Based Engineering/Product Support practices. Develop logistics models and deliverables (LORA, MTA, spares, provisioning, SERD), use MagicDraw/Cameo and common ILS tools, collaborate across disciplines, create training/best practices, and support MBPS implementation for defense systems.

Provide software support, develop and maintain critical manufacturing and data systems, troubleshoot outages, build permanent solutions and utilities, collect and analyze data, create training and KPIs, participate in 24x7 on-call rotation, and collaborate with global teams to improve production efficiency.

Provide onsite setup, support, and management of automation PCs, servers, and PLCs in pharmacy fulfillment centers. Troubleshoot PLCs, networking, power, I/O, coordinate upgrades/installs, work with stakeholders, use data/tools to improve equipment reliability, and support projects and incident resolution.

Maintain and sustain two unclassified System Integration Laboratories, including calibration, hardware replacement, cleanliness, and supply management. Troubleshoot RF, radar, and electronic warfare equipment; support software and systems engineers; identify, document, and resolve lab issues; and report status while ensuring a controlled lab environment.

Own inbound technical support for enterprise customers: troubleshoot and reproduce issues, write actionable bug reports, configure and operationalize the support platform, build reporting and KB content, prototype AI-assisted support automations, and feed product insights back into roadmap planning.

Provides white-glove, end-to-end desktop and voice support for trading floors and investment banking teams. Responsibilities include troubleshooting hardware, software, operating systems, virtual desktops, telephony, and trading applications; executing production deployments; developing scripts; managing escalations, risk controls, vendors, and root-cause analysis; documenting incidents; improving support processes; and mentoring junior staff. The role requires 100% on-site work, 24/7 flexibility, on-call coverage, and alternative shifts.

Provides onsite engineering and technical support for U.S. Navy industrial facility design, construction, commissioning, and oversight. Reviews design submittals, RFIs, change proposals, contractor materials, and execution plans for compliance with contract requirements. Prepares engineering studies, cost estimates, MILCON documentation, reports, correspondence, and presentations. Coordinates contractors and supports safety, testing, access, commissioning, and facility issue resolution while working independently with government, vendor, and engineering stakeholders.

Provides onsite engineering and construction oversight for U.S. Navy industrial facility projects from design through commissioning. Reviews design submittals, RFIs, change proposals, materials, equipment, and execution plans for contract compliance. Coordinates contractors, access, testing, documentation, and base policy compliance. Prepares engineering studies, reports, cost estimates, MILCON documentation, presentations, and correspondence while supporting safety and multidisciplinary technical activities.

Provides onsite engineering and construction technical support for U.S. Navy facility projects. Reviews design submittals, RFIs, change proposals, constructability, requirements, and contractor execution plans. Supports facility design, commissioning, MILCON documentation, cost estimates, issue resolution, contractor coordination, testing, compliance, reporting, and presentations. Requires independent judgment, strong communication, safety compliance, and collaboration with government, vendors, and engineering personnel.

The Technical Support Engineer assists merchants by providing knowledge on Adyen's platform and APIs, ensuring their successful integration and operational excellence.