Top Support Engineer Jobs

As a Cloud and Security Support Engineer, you will provide Level 2 support for Cloud Infrastructure and Security issues, manage incidents in ServiceNow, troubleshoot various infrastructure incidents, and improve automation and operational efficiency within the organization's cloud platform.

The Sr System Support Engineer at Disney will oversee video collaboration operations, providing technical leadership for video conferencing solutions like Zoom and Microsoft Teams. Responsibilities include service improvement initiatives, troubleshooting complex issues, managing vendor relationships, and ensuring excellent customer experiences while coordinating with cross-functional teams.

As an LMS Support Engineer at Dynatrace, you will manage the learning management system and cloud environments, troubleshoot issues, and collaborate with cross-functional teams. Your role involves utilizing technologies such as AWS and CloudFormation for effective cloud automation and providing user support in LMS operations.

As an Intermediate Support Engineer, you will provide technical support to US Federal agencies and collaborate with various teams to enhance GitLab’s features and documentation. You will troubleshoot customer issues, contribute to the source code, and improve support processes.

As a Support Engineer, you will collaborate across teams to resolve technical customer issues, support Akeneo clients by investigating issues, and contribute to the support team’s success through documentation and workshops while enhancing your own skills.

The Senior Support Engineer I provides advanced technical assistance to resolve customer issues and escalated cases. This role involves diagnosing technical issues, delivering detailed solutions, escalating software bugs, and communicating with customers and stakeholders regarding technical matters.

As a Network Support Engineer, you'll engage with customers and internal teams to provide technical support, troubleshoot issues, and document processes. Your responsibilities include maintaining and improving customer support forums and actively participating in a 24/7 support model. You'll leverage your knowledge of network and application protocols to assist customers in understanding and resolving digital experience issues.

As an IT Support Engineer, you will provide escalation support for the Service Desk, mentor staff, automate processes, support users at various locations, manage medium-scale projects, resolve problems, and develop documentation for recurring issues.

As a Support Engineer - Tier 1, you will diagnose and resolve customer issues, enhance support processes, and collaborate with other teams to improve the customer experience. You should be customer-centric with strong communication skills and have a background in QA/Automation testing as well as proficiency in web technologies.

The Sr. Salesforce Support Engineer will provide L1 support for Salesforce features, troubleshoot customer service issues, manage user expectations, collaborate with development teams, manage ongoing administration tasks, and assist with technical training and documentation.

The Salesforce Support Engineer will provide L1 support for Salesforce features by troubleshooting and resolving issues. The role involves managing customer expectations, developing technical expertise, creating reports, and collaborating with development teams. Responsibilities also include Salesforce administration and assisting with training.

As a Support Engineer at GitLab, you will provide technical support to customers, collaborate with various teams to resolve issues, and contribute to the development of product features and documentation, ensuring a seamless customer experience.

As a Cloud Support Engineer, you will assist companies in using accelerated compute services, resolving technical issues related to cloud and system performance, maintaining customer satisfaction, and improving support processes. You will provide high-touch assistance to top-tier customers and help train new team members.

The Senior Staff Product Support Engineer will support customers with technical implementations, troubleshooting, and code changes. Responsibilities include issue investigation, collaborating with R&D teams, managing customer configurations, improving processes, and advocating for product enhancements based on customer needs.

The L2 Support Engineer assists in resolving technological problems, validates issues, and prioritizes troubleshooting based on Level 1 reviews. This role involves collaboration with various teams to solve complex product issues, gathering data for escalations, and delivering training to partners.

As a Technical Support Engineer, you will troubleshoot technical issues for enterprise customers, provide installation and configuration guidance, collaborate with engineering teams to resolve issues, write knowledge base articles, and stay updated on product advancements.

The Palo Alto Technical Support Engineer provides post-sales support, offering technical assistance to customers, troubleshooting issues, and guiding best practices. Responsibilities include managing support cases, analyzing faults, creating technical content, and collaborating with teams to enhance product operability.