Top Support Engineer Jobs

As a Support Engineer at GitLab, you will provide technical support to customers, collaborate with various teams to resolve issues, and contribute to the development of product features and documentation, ensuring a seamless customer experience.

As a Sr. Cloud Support Engineer, you'll provide post-implementation support for SailPoint's IdentityNow, resolving complex technical issues, collaborating with internal teams, and assisting clients post-deployment.

The Senior Salesforce Support Engineer will provide L1 support for Salesforce features, manage complex customer service issues, and collaborate with development teams. You'll assist in troubleshooting, maintain technical expertise, develop reports, and support Salesforce administration tasks.

As a Product Support Engineer at Tulip, you will provide first-line support to customers, addressing inquiries, diagnosing technical issues, and improving support processes. You will also educate customers about the product and collaborate with cross-functional teams.

As a Support Engineer - Tier 1, you will diagnose and resolve customer issues, enhance support processes, and collaborate with other teams to improve the customer experience. You should be customer-centric with strong communication skills and have a background in QA/Automation testing as well as proficiency in web technologies.

As a Cloud and Security Support Engineer, you will provide Level 2 support for Cloud Infrastructure and Security issues, manage incidents in ServiceNow, troubleshoot various infrastructure incidents, and improve automation and operational efficiency within the organization's cloud platform.

The Senior Staff Product Support Engineer will support customers with technical implementations, troubleshooting, and code changes. Responsibilities include issue investigation, collaborating with R&D teams, managing customer configurations, improving processes, and advocating for product enhancements based on customer needs.

The Network Support Engineer at ThousandEyes provides customer support for network and application performance issues. Responsibilities include diagnosing network problems, engaging with customers via various channels, managing customer support resources, and identifying process improvement opportunities.

The Platform Support Engineer ensures the performance and reliability of Trumid's trading platform by managing incidents, supporting clients, and maintaining various environments. Responsibilities include incident resolution, system health monitoring, and enhancing platform capabilities through innovation and collaboration with technical teams.

The L2 Support Engineer will assist Level 1 technicians with troubleshooting and resolving complex tech issues, prioritize support ticket management, collaborate with various departments, and provide training to internal and external teams. Fluency in Japanese and English is required, along with experience in customer support and technical troubleshooting.

The L2 Support Engineer assists in resolving technological problems, validates issues, and prioritizes troubleshooting based on Level 1 reviews. This role involves collaboration with various teams to solve complex product issues, gathering data for escalations, and delivering training to partners.

The IT Support Engineer will provide high-quality technical support for Squarespace's global staff, assisting with hardware and software issues, onboarding new hires, and managing IT-related tasks. Responsibilities include troubleshooting network issues, maintaining video conferencing solutions, and ensuring effective documentation of support requests.

The Operations Support Engineer at Parsons will support the National Military Command Center by developing and maintaining applications, utilizing programming languages like R, C++, SQL, and Python. The role involves data management, ETL process development, and ensuring seamless integration within existing platforms while providing training and support for end-users.

The Application Support Engineer will provide 24x7 mission support for customer applications, working with databases and system administration to resolve operational issues and investigate system anomalies.

The Product Support Engineer will investigate bugs, repair platform issues, advise operations on technical matters, work with engineering and product teams for troubleshooting, create scripts for debugging and monitoring, and maintain support documentation.

The Digital Technical Support Engineer provides technical support within the Marketing Solutions organization, managing client inquiries, translating technical requirements, and assisting in onboarding new customers. Responsibilities also include troubleshooting issues, documenting best practices, and ensuring platform health through data analysis.

The Palo Alto Technical Support Engineer provides technical support and guidance for Palo Alto Networks products, focusing on Cortex. Responsibilities include managing support cases, conducting technical troubleshooting, collaborating with engineering teams, and assisting in process automation. The role requires analytical skills and familiarity with cloud technologies and scripting for data extraction.