Top Support Engineer Jobs

Lead SRE/production engineer for Payments Modernization, embedding reliability, observability, capacity and performance testing into cloud-native, event-driven payment platforms. Own permit-to-operate readiness, cutover/early-life support, runbooks, SLOs/error budgets, chaos engineering, and continuous service improvement to stabilize high-value payment services.

Lead SRE/production engineer for Payments Modernization: embed reliability, observability, capacity/performance testing, early-life support, runbooks/on-call readiness, SLOs/error budgets, chaos engineering, and continuous service improvement for event-driven, cloud-native payment platforms.

As a Production Support Engineer, you will minimize downtime, lead incident response, perform troubleshooting, manage observability strategies, and drive continuous improvement efforts with a focus on enhancing production uptime.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide technical support to Austin office employees by troubleshooting hardware, software, and network issues while maintaining IT infrastructure and documentation.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

The Senior Support Engineer leads high-impact technical escalations, mentors team members, and advocates for customer solutions while driving innovations in service delivery through AI and automation.

The Sr. Executive Support Engineer will provide high-level technical support, manage executive needs, and ensure customer satisfaction while building relationships through effective communication and problem-solving skills.

Provide dedicated technical support to up to eight Premier Support customers, owning tickets from intake to resolution, leading kickoff calls and health checks, performing proactive maintenance, coordinating escalations with engineering, contributing knowledge base content, and driving operational efficiency projects.

Provide production and technical support for VestmarkONE trading clients: troubleshoot order and allocation workflows, monitor alerts, resolve cases, coordinate with internal teams, update procedures, onboard/train staff, handle client communications, and participate in projects and client meetings.

The Technical Support Engineer assists merchants by providing knowledge on Adyen's platform and APIs, ensuring their successful integration and operational excellence.

Provide advanced technical support, troubleshoot issues, manage escalations, and collaborate with teams for enterprise solutions at Zello.

Serve as the onsite Phoenix IT lead providing white-glove support to executives and employees across macOS/Windows/mobile. Own onboarding, asset lifecycle, local network monitoring and troubleshooting, Zoom/Teams Rooms and AV readiness, vendor liaison, documentation, mentorship, and site-level project execution in partnership with global IT, Network, and Workplace teams.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

The IT Support Engineer serves as the first point of contact for technical support, handling triage, basic troubleshooting, and ticket management to ensure timely resolutions.

The role involves managing complex technical problem solutions, providing international support, and developing software solutions through various technologies, primarily in healthcare IT.

Manage complicated problems in technical environments, provide support for applications, and take responsibility for solution outcomes.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

Provide L2/L3 production support for critical Java/Spring Boot applications: troubleshoot incidents, analyze logs, manage batch jobs/schedulers, coordinate changes/releases, automate operational tasks, mentor teammates, and collaborate with stakeholders and vendors to ensure application stability and SLA compliance.

Senior Technical Support Engineer: act as a technical advisor for customers using mobile and embedded SDKs. Diagnose and resolve production issues across Android, iOS, and Flutter (including native C/C++ crashes and symbolicated logs), support RESTful APIs and cloud services, and provide root-cause analysis for high-visibility escalations. Collaborate cross-functionally, manage projects and priorities, and drive timely corrective actions to optimize customer implementations of mapping/location services.

As a Support Engineer, you will provide high-level IT support, manage office hardware, conduct root cause analysis, and mentor team members for optimized performance.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

As a Technical Support Engineer, you'll diagnose and resolve technical issues, document solutions, and collaborate with engineering to improve customer experience.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.