Top Customer Success Manager Jobs

Own the success of a portfolio of enterprise healthcare customers, serving as a strategic advisor and managing ongoing relationships. Use performance data to improve adoption, utilization, and ROI; identify commercial opportunities; lead product and strategic conversations; and coordinate with sales, support, technical services, and product teams to solve complex challenges and deliver scalable customer outcomes.

Manage a portfolio of direct-brand clients across e-commerce platforms, supporting onboarding, adoption, renewals, growth, and client satisfaction. Monitor KPIs, report ROI, lead client meetings, coordinate internal teams, maintain project and CRM records, identify upsell opportunities, and resolve escalations. The role requires strong communication, organization, analytical problem-solving, and familiarity with digital commerce and client success tools such as Salesforce and Looker.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.

Manage a portfolio of existing LATAM accounts, serving as the primary customer contact. Build relationships, drive product adoption, identify cross-sell and upsell opportunities, negotiate contracts, forecast opportunities, document activities in Salesforce, and ensure customer satisfaction. The role requires consultative communication, sales-target achievement, IT knowledge, account management experience, and Portuguese language skills. It is hybrid in Tampa, Florida, with four in-office days weekly.

Manage strategic customer accounts using Imprivata’s Privileged Access Security solutions. Drive value realization, product adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationships, and cross-functional issue resolution. Track deployments, usage, health metrics, and account plans in Gainsight, while providing strategic insights and documenting customer success stories for marketing and advocacy.

Own strategic relationships with Lansweeper’s largest enterprise customers from onboarding through renewal and expansion. Build outcome-based success plans, lead executive QBRs and EBRs, quantify ROI, monitor health and usage signals, manage escalations, and identify expansion opportunities. The role partners closely with Sales, Account Management, Product, Support, and Engineering while using AI and customer success tools to improve account planning, risk detection, and customer outcomes.

Manage post-sale customer success for Benchling’s life sciences SaaS platform. Use customer usage data and telemetry to identify risks, improve adoption, and drive value realization. Advise customers on Benchling features, AI capabilities, and scientific workflows; lead adoption campaigns, health checks, maturity programs, and executive business reviews. Collaborate with Sales, Product, and Professional Services while developing customer strategies and specialized expertise.

Manage enterprise customer relationships for Braze, serving as a trusted advisor and primary contact. Drive renewals, retention, product adoption, customer advocacy, success planning, and upsell opportunities. Analyze product usage and account health, conduct business reviews, provide strategic guidance and training, coordinate technical and onboarding teams, communicate customer feedback internally, and support complex accounts with multiple stakeholders. The role includes onsite customer engagement and potential international travel.

Manage enterprise customer relationships, serving as a trusted advisor and primary contact. Drive renewals, retention, product adoption, advocacy, and expansion through success plans, strategic guidance, training, usage analysis, and executive business reviews. Coordinate with Account Executives, onboarding, support, industry solutions, and deliverability teams. Gather customer feedback, identify account risks and opportunities, and help sophisticated clients maximize the Braze platform.

Manage enterprise customer relationships, renewals, retention, product adoption, and account health. Serve as a trusted advisor, create success plans, provide strategic guidance and training, coordinate cross-functional support, gather product feedback, identify upsell opportunities, and conduct regular customer reviews. The role partners with account executives and onboarding teams and may require onsite customer engagement and international travel.

Manage enterprise customer relationships, renewals, retention, product adoption, and account health. Serve as a trusted advisor, develop success plans, provide strategic guidance and training, coordinate support across internal teams, gather product feedback, and identify expansion opportunities. The role involves managing complex accounts with multiple stakeholders, conducting executive business reviews, and occasional onsite or international customer travel.

Manage strategic B2B customer relationships as a Technical Customer Success Manager. Advise clients on using monday.com’s AI platform to automate workflows, generate insights, and drive business transformation. Lead technical consultations, workshops, adoption strategies, change management, and expansion opportunities. Analyze product usage data, troubleshoot integration logic, communicate with executives, and represent customer needs to Product and Engineering teams.

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, account strategies, and executive relationships. Coordinate cross-functional resources to resolve challenges, track account health and deployments in Gainsight, document success stories, and provide leadership with account insights. The role requires strong communication, presentation, organizational, problem-solving, and technical solution-alignment skills.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Manage a portfolio of existing customer accounts as the primary point of contact. Build relationships, drive product adoption, identify cross-sell and upsell opportunities, negotiate contracts, address customer needs, and maintain accurate Salesforce records and forecasts. The role requires consultative communication, IT knowledge, sales-target achievement, and strong account management skills.

Manage the customer lifecycle for sportsbook clients, building relationships, supporting renewals, identifying upsell and cross-sell opportunities, resolving contractual and service issues, monitoring SLAs, and reporting KPIs. The role owns customer and contract data in the CRM, analyzes performance and feedback, coordinates with internal teams, and contributes to customer success initiatives. Candidates need B2B commercial experience, strong communication and analytical skills, CRM proficiency, and willingness to travel internationally.

Manage an enterprise customer portfolio focused on retention, expansion, adoption, and measurable business outcomes. Serve as a strategic advisor to executive stakeholders, analyze performance data, guide customers through AI-driven search and digital marketing changes, identify growth opportunities, support renewals, and lead escalations. Use AI tools to generate insights, improve execution, and translate complex market and competitive trends into actionable recommendations.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Own relationships, health, retention, and growth for enterprise carrier customers. Responsibilities include executive business reviews, performance reporting, escalation management, roadmap alignment, expansion opportunities, compliance documentation, audit responses, and cross-functional coordination with Product, Engineering, Implementation, Compliance, and Sales. The role also mentors Customer Success Associates and requires travel for solution workshops, leadership events, and customer reviews.

Partners with account managers to guide customers through BlackLine adoption, digital transformation, process optimization, training, change management, and roadmap development. Provides consulting, solution design, executive strategy sessions, and thought leadership using expertise in accounting, internal controls, financial analysis, invoice-to-cash, and intercompany operations. Drives customer adoption, expansion, retention, and improved customer experience.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationship management, and cross-functional issue resolution. Maintain account plans and health metrics in Gainsight, communicate customer insights to leadership, and support customer advocacy and marketing initiatives.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.