Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.

Provide 24/7 Tier 2 technical support and systems administration for EOUSA across US territories. Monitor and manage enterprise infrastructure in a NOC, troubleshoot Windows Active Directory endpoints, basic Cisco and Aruba networking, and VMware virtualization. Perform patch management, backups/recovery, SCCM/BigFix deployments, monitoring with tools like SolarWinds and Splunk, AD administration, and documentation. Work onsite in Columbia, SC on rotating shifts, weekends, and holidays as scheduled.