The IT Service Desk Analyst will resolve technical issues, mentor team members, maintain customer satisfaction, and support system deployments, while driving continuous improvement in IT services.

Provide Tier 1 technical support in person and remotely, resolve and escalate issues to meet SLAs, handle employee onboarding/offboarding and initial laptop setups, support meetings/events, maintain documentation, collaborate with IT/dev teams and vendors, and drive continuous improvements to tools and processes.