Top Service Desk Analyst Jobs

The Service Desk Analyst II provides customer support by addressing inquiries, processing information, and troubleshooting issues. They utilize tracking software for case management, ensure effective communication, and document interactions accurately. The role includes maintaining knowledge of system updates and customer service practices for prompt service delivery.

The Service Desk Analyst II provides remote IT support to customers, addressing inquiries and issues while maintaining accurate records of transactions. Responsibilities include troubleshooting, effective communication, and ensuring prompt service delivery while following standard procedures and escalation protocols.

The Service Desk Analyst II provides customer support by addressing inquiries, resolving issues, and documenting transactions through a computerized tracking system. The role requires effective communication, familiarity with Microsoft Windows and mobile device support, and adherence to standard procedures for service delivery.

The Service Desk Analyst II provides remote IT support to customers from a 24/7 call center. Responsibilities include interacting with customers to address inquiries and issues, delivering service via remote connections, processing call transactions, and following escalation procedures while ensuring customer satisfaction.