Top Service Desk Analyst Jobs

Provide technical support to users of IT services and applications, resolve customer issues in real time, maintain system availability, and take initial action toward resolving anomalies. The role includes support for complex IT environments involving shared networks, voice and video systems, and internet services, with 24/7/365 on-call coverage for critical issues supporting a classified Intelligence Community customer.

Provides virtual and phone support to hotel leaders and third-party customers across Hilton Supply Management. The role coaches users on resources, purchasing opportunities, and service programs; maintains support records in Salesforce and Microsoft Teams; contributes to reporting and data-driven decisions; partners with HSM teams and suppliers; and develops initiatives and self-service tools that improve purchasing outcomes and customer self-sufficiency.

Provides 24/7 Tier 2 remote helpdesk and systems administration support for distributed U.S. Attorney offices. Responsibilities include monitoring enterprise infrastructure, troubleshooting Windows Active Directory, Cisco, Aruba, VMware, desktop, server, backup, patching, and security issues; managing accounts, upgrades, configurations, hardware, recovery procedures, and compliance. The role is onsite in Columbia, South Carolina, requires rotating shifts, weekends, and holidays, and requires eligibility for a government security clearance.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.