Top Tech Support Jobs

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

Provide phone, chat, and ticket-based technical support to Waystar clients—troubleshoot issues, use internal systems to research solutions, document interactions, and continually learn product features to maximize client success and satisfaction.

Provide world-class technical support across multiple channels, act as customer advocate, learn and document HCSS products, troubleshoot issues, collaborate with internal teams, and drive process improvements to enhance customer success.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer, you'll diagnose and resolve technical issues, document solutions, and collaborate with engineering to improve customer experience.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Work with customers and cross-functional teams to troubleshoot internet and Cloudflare product issues, track tickets, update documentation and runbooks, test releases, report bugs, and provide product feedback while learning networking, web, and scripting technologies.

Provide pre- and post-sales technical support for BAE Systems CDS products, interpret NCDSMO RTB requirements, create implementation documentation, and deliver on-site and remote customer assistance while collaborating with sales, development, and testing teams.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

The Enterprise Technical Support Analyst provides front-line support for strategic clients, handling urgent and complex inquiries via phone or web, ensuring professionalism and timely resolution of issues.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Provide expert technical support for Apple devices and Mac laptops, including troubleshooting, user training, onboarding, and network administration tasks.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Provide Level 1 technical support and assist Level 2: troubleshoot hardware, Windows, Office365, Active Directory, network, mobile and printing issues; manage help-desk tickets, perform account administration, escalate appropriately, support on-call/after-hours, maintain documentation, and assist engineers with on-site tasks.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Serve as the senior escalation point for complex issues on Scotchs Android POS platform and hardware. Diagnose software and hardware faults, analyze logs and network configs, support customers and Engineering to reproduce and resolve issues, maintain documentation and KB articles, assist with releases and hardware testing, and participate in on-call rotations for critical incidents.

Provide advanced IT support, mentor Tier 1 technicians, manage IT hardware lifecycle, and lead IT projects while ensuring smooth business operations.

Provide level-2 desktop and endpoint support: troubleshoot Windows devices, mobile devices, printers and barcode scanners; resolve and document service desk tickets; assist with deployments, imaging, knowledge base articles, and vendor coordination.