Top Tech Support Jobs

Provides frontline technical support by diagnosing access, configuration, integration, API, EMR, and FTP issues. Performs basic troubleshooting, system checks, ticket documentation, escalation, and knowledge-base maintenance. Collaborates with Implementation, Customer Success, and Product teams to resolve client issues and maintain platform stability. The role requires clear technical communication, structured support workflows, and foundational knowledge of SQL, APIs, JSON, Unix/Linux, and Excel.

Provides advanced technical support to enterprise customers using Cloudflare Zero Trust products. Troubleshoots identity, access, device security, authentication, networking, cloud integrations, and security incidents. Communicates with customers through multiple channels, creates technical documentation, escalates complex issues to Product, Engineering, and Security teams, and shares customer feedback to improve products. The role is based in Austin with twice-weekly office attendance and may include weekend shifts.

Provides Tier 1 technical support for Google Workspace for Education and related technologies through email, phone, and Google Meet. Responsibilities include ticket triage, troubleshooting, escalation, customer guidance, administrator training, documentation, SLA adherence, and collaboration across teams. The role also requires maintaining certifications, developing technical expertise, monitoring support channels, and contributing to productivity and customer satisfaction goals.

Provides Tier 1 technical support for Google Workspace for Education and related education technologies. Responsibilities include troubleshooting, ticket triage, SLA adherence, customer communication, escalation, administrator training, documentation, and support-process improvement. The role also requires maintaining certifications, monitoring support channels, collaborating across teams, and using AI tools to improve efficiency.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include ticket triage, troubleshooting, customer communication, escalation, administrator training, documentation, and maintaining knowledge resources. The role also supports certifications, AI-enabled workflows, cross-functional initiatives, and customer satisfaction goals while assisting K-12 and higher education organizations.

Provides Tier 1 technical support for Google Workspace for Education and related SaaS tools through email, phone, and Google Meet. Responsibilities include ticket triage, troubleshooting, escalation, customer training, documentation, certification maintenance, and collaboration with internal teams. Supports school IT administrators, meets service-level targets, maintains knowledge articles, and uses AI tools to improve efficiency. Requires a bachelor's degree with technology administration exposure or four-plus years of technology administration experience.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting customer issues, managing tickets and SLAs, escalating complex problems, training school IT administrators, creating documentation, and maintaining certifications. The role also supports customer satisfaction, team productivity, cross-functional initiatives, and ongoing technology learning.

Provides Tier 1 technical support for Google Workspace for Education and related technologies. Responsibilities include ticket triage, troubleshooting, customer guidance, escalations, documentation, administrator training, SLA adherence, and collaboration with internal teams. The role supports school districts through email, phone, and Google Meet while maintaining relevant Google and AI certifications and developing expertise in education technology tools.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting customer issues, managing support tickets and SLAs, escalating complex problems, advising school IT administrators, creating documentation, and delivering customer service through email, phone, and Google Meet. The role also requires maintaining certifications, collaborating across teams, and staying current with evolving Google and AI technologies.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base development. The role also requires maintaining certifications, supporting team initiatives, monitoring customer issues, and staying current with education technology and AI tools.

Own technical support cases for Cloudflare’s Developer Platform, troubleshooting deployments, runtime errors, routing, storage, databases, APIs, logs, and telemetry. Reproduce issues in sandbox environments, guide customers through diagnostics, collaborate with Engineering on escalations, and improve scripts, runbooks, documentation, AI-assisted workflows, and support processes. The role requires clear customer communication, structured troubleshooting, cloud application experience, and familiarity with web infrastructure and developer tools.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides technical support for mid-sized and large business clients using Spectrum connectivity and managed services. Troubleshoots WAN/LAN, fiber, voice, video, hardware, software, and network issues; documents incidents, coordinates resolutions with internal teams, manages escalations, and communicates service updates. The role operates in an office-based environment and requires technical support, networking, customer service, and troubleshooting expertise.

Provides frontline technical support for SaaS platform users by diagnosing access, configuration, integration, API, EMR, and FTP issues. Responsibilities include troubleshooting, ticket documentation, system validation, escalation, cross-functional collaboration, and maintaining knowledge resources. The role requires clear communication, structured support workflows, and basic technical knowledge of SQL, APIs, JSON, Unix/Linux, and Excel.

Provide technical support to Cloudflare customers through chat, email, and phone. Troubleshoot Internet, networking, and application performance issues with senior engineers; manage support tickets; test releases; report bugs; update documentation and AI conversational workflows; and provide product feedback. The role requires expertise in Internet protocols, Linux command-line tools, web servers, scripting, and related networking technologies.

Provides Level 2 desktop and infrastructure support for onsite and remote users. Responsibilities include resolving service desk tickets, troubleshooting Windows hardware and software, installing and imaging devices, supporting manufacturing technology such as barcode scanners and printers, documenting knowledge articles, and escalating issues when needed. The role also supports mobile devices, Active Directory account management, vendors, and IT deployments while delivering customer-focused technical assistance.

Provides Level 1 and Level 2 desktop and service desk support for hardware, software, mobile devices, printers, barcode scanners, and Windows 11 systems. Resolves and documents tickets, creates knowledge base articles, assists with deployments and imaging, supports manufacturing and distribution technology, troubleshoots Active Directory and account issues, and coordinates with managed services teams and vendors.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Provide weekend technical support to HCSS customers through multiple channels, troubleshoot and resolve issues, learn HCSS products, document support interactions, and coordinate with internal departments. The role serves as the primary weekend customer-support contact and requires strong customer service, problem-solving, organization, communication, and technology skills.

Provides inbound phone support to residential customers, troubleshooting internet and voice technical issues, resolving basic billing inquiries, processing payments, and explaining Spectrum services. The role requires active listening, problem-solving, multitasking, professionalism, and the ability to work varied second-shift schedules, including weekends and holidays, in a 100% onsite call-center environment.

Provides inbound phone support for cable and video customers, troubleshooting technical issues, answering billing and account questions, updating subscriber information, navigating computer systems, and resolving service concerns. The role requires strong communication, multitasking, customer service, and problem-solving skills while working varied shifts in a 24/7 call-center environment.

Provides inbound phone support to residential customers, troubleshooting internet and voice service issues, handling basic billing inquiries and payments, resolving problems, and delivering professional customer service. Requires flexibility for nights, weekends, holidays, strong communication, English proficiency, computer skills, and the ability to manage high call volumes in a 24/7 call-center environment.

Provides inbound customer support for Spectrum Mobile services, resolving activation, billing, payment, account, order, and subscriber issues. Navigates phone and computer systems, maintains customer accounts, explains products and processes, and delivers a positive customer experience in a high-volume 24/7 call-center environment.