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Top Tech Support Jobs

2 Days Ago
Austin, TX, USA
Hybrid
1,100 Employees
65K-70K Annually
Mid level
1,100 Employees
65K-70K Annually
Mid level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
As a Technical Support Engineer II, you will deliver exceptional customer support by handling incoming support tickets, educating users on product functionality, troubleshooting issues, and collaborating with product and development teams for resolution and documentation improvements.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+74 More
18 Hours Ago
Denver, CO, USA
Hybrid
5,000 Employees
82K-96K Annually
Entry level
5,000 Employees
82K-96K Annually
Entry level
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Technical Support Engineer at Datadog, you will respond to client inquiries, reproduce issues across numerous integrations, and create documentation to enhance customer success. You will work closely with clients to understand their needs and communicate effectively with the technical team.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+62 More
2 Days Ago
San Diego, CA, USA
Hybrid
26,000 Employees
76K-117K Annually
Entry level
26,000 Employees
76K-117K Annually
Entry level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Technical Support Engineer will resolve technical cases for customers using the ServiceNow platform, ensuring excellent customer support. Responsibilities include troubleshooting technical issues, communicating with customers, and collaborating with teams for complex cases. The role requires understanding core functionalities of ServiceNow and providing input for process improvements based on customer interactions.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+62 More
2 Days Ago
Denver, CO, USA
Hybrid
4,700 Employees
Junior
4,700 Employees
Junior
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As a Technical Support Engineer II at Dynatrace, you will troubleshoot and support the Dynatrace platform for clients, working with Python and other technologies. You will assist with software and systems related support, participate in a collaborative team environment, and contribute to product improvements. This role requires strong technical skills and a passion for problem-solving.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+41 More
2 Hours Ago
Sugar Land, TX, USA
Hybrid
432 Employees
Entry level
432 Employees
Entry level
Software
The Technical Support Analyst provides exceptional customer service through various communication channels, acts as a liaison between customers and internal departments, learns HCSS products extensively, documents support interactions, and strives to exceed departmental expectations to ensure customer success.
Top Benefits:
401-K
401-K Matching
Company Equity
+44 More
15 Hours Ago
Boston, MA, USA
Hybrid
5,000 Employees
77K-103K Annually
Entry level
5,000 Employees
77K-103K Annually
Entry level
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Technical Support Engineer 2, you'll respond to client requests, reproduce issues with Datadog's integrations, and create documentation. You'll educate clients about the platform while collaborating with a diverse team in a fast-paced, startup-like environment.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+62 More
16 Hours Ago
San Mateo, CA, USA
2,000 Employees
30-63 Annually
Entry level
2,000 Employees
30-63 Annually
Entry level
Cloud • Hardware • Security • Software
As a Technical Support Engineer, you will troubleshoot technical issues for enterprise customers, provide installation and configuration guidance, collaborate with engineering teams to resolve issues, write knowledge base articles, and stay updated on product advancements.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+54 More
2 Days Ago
ID, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer will provide technical support, manage support cases, conduct fault isolation, and assist customers with configurations and troubleshooting. They will collaborate with engineering teams to improve product operability and develop process automation solutions, while being available for after-hours support as needed.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
18 Hours Ago
Chicago, IL, USA
Hybrid
980 Employees
Entry level
980 Employees
Entry level
Artificial Intelligence • Cloud • Information Technology • Legal Tech • Productivity • Software
As a Technical Support Engineer, you will analyze and resolve software and configuration issues, maintain technical knowledge of the iManage product suite, collaborate with customer engineers, and assist in system deployment while supporting clients and internal teams.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+64 More
18 Hours Ago
MO, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales support, offering technical assistance to customers, troubleshooting issues, and guiding best practices. Responsibilities include managing support cases, analyzing faults, creating technical content, and collaborating with teams to enhance product operability.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
18 Hours Ago
KS, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer will provide post-sales technical support, managing support cases, conducting root cause analysis, and collaborating with engineering teams. They will guide best practices, offer troubleshooting, and assist in process automation, all while ensuring customer satisfaction in a collaborative environment.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
DE, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer will provide post-sales support and guidance for Palo Alto Networks products, manage support cases, conduct troubleshooting, and collaborate with customers to resolve technical issues. They will also support product operability and contribute to process automation.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
RI, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales technical support, managing cases and resolving technical issues for customers. Responsibilities include offering best practice guidance, conducting fault isolation, collaborating with engineering teams, and contributing to process automation. The role also requires after-hours support and participation in on-call rotations.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
UT, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales technical support, troubleshooting, and guidance to customers, manages support cases, conducts root cause analysis, and participates in a collaborative team environment to enhance customer satisfaction and operational efficiency.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
IN, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales technical support for customers, managing support cases, conducting fault isolation and root cause analysis, assisting with configurations and best practices, and developing process efficiencies. Weekend on-call support is also included.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
Detroit, MI, USA
Hybrid
4,700 Employees
Senior level
4,700 Employees
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As Manager of Technical Support Engineering, you will lead a team of Technical Support Engineers, ensuring team performance and employee satisfaction while managing daily operations, customer engagements, and strategic initiatives for performance improvement.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+41 More
2 Days Ago
MT, USA
Remote
22,000 Employees
98K-165K Annually
Junior
22,000 Employees
98K-165K Annually
Junior
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales support, technical guidance, and problem resolution for customers. Responsibilities include case management, technical troubleshooting, fault isolation, and collaboration with customer engineering teams. The role requires effective communication of complex technical issues and participation in on-call support as needed.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
KY, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer will provide technical support, manage cases, conduct troubleshooting, and analyze root causes. This role involves collaborating with customers and teams to implement best practices, and it requires a minimum of 2 years of experience with Palo Alto Networks Cortex.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
NM, USA
Remote
22,000 Employees
98K-165K Annually
Junior
22,000 Employees
98K-165K Annually
Junior
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales support, offering technical assistance to customers, managing support cases, conducting fault isolation, and implementing best practices. This role involves collaborating with various teams to enhance product operability and automate processes while working on complex technical issues.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
ND, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer role involves providing post-sales support, technical case management, troubleshooting, problem resolution, and best practice guidance primarily for Palo Alto Networks products. The engineer is expected to collaborate with customers, engage in fault analysis, and support cross-functional teams effectively, ensuring customer satisfaction and product operability.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
AR, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales support, offering technical assistance to customers, managing support cases, and conducting fault isolation and root cause analysis. They collaborate with internal and external stakeholders, develop process automation, and participate in after-hours support as needed.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
Fort Lauderdale, FL, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales technical support for clients, offering guidance on implementations, troubleshooting technical issues, and managing support cases. They collaborate with engineering teams, contribute to process automation, and ensure customer satisfaction through effective communication. Candidates must possess analytical skills, familiarity with network technologies, and experience in a customer-facing role.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
WI, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
As a Palo Alto Technical Support Engineer, you will offer technical support to customers, manage support cases, perform root cause analysis, and provide best practice guidance. You will collaborate with the customer engineering team and support the development of process efficiencies while participating in an on-call rotation.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
CA, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales support by offering technical guidance, managing support cases, troubleshooting, and ensuring customer success with Palo Alto Networks products. Responsibilities include fault isolation, communicating complex issues to stakeholders, and contributing to process automation.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
2 Days Ago
MS, USA
Remote
22,000 Employees
98K-165K Annually
Mid level
22,000 Employees
98K-165K Annually
Mid level
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer will provide post-sales technical support focused on Palo Alto Networks products, particularly Cortex. Responsibilities include managing support cases, conducting fault isolation, offering configuration guidance, collaborating with engineering teams, and maintaining effective communication with stakeholders.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
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