Top Customer Service Representative Jobs

Provide empathetic, high-volume customer support for Everyday Banking across phone, text, chat and video; resolve routine inquiries, follow policies, escalate complex issues, and use multiple computer systems while meeting call center metrics.

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.

Manage high-volume inbound calls from labs and providers; coordinate specimen pickups, routing, and processing; troubleshoot specimen handling and transport issues; document interactions in systems; resolve customer complaints; follow lab policies and regulatory requirements; collaborate with couriers and lab staff to ensure timely, accurate service.

Provide empathetic, multi-channel customer support for small business banking products in a high-volume contact center. Resolve inquiries, escalate non-routine issues, promote digital services, follow policies, and meet call center metrics while supporting risk and compliance requirements.

Provide front-line support for brokerage clients via phone, chat, and other channels. Resolve customer inquiries, follow policies and escalation procedures, advocate digital services, and meet call-center performance metrics while maintaining accuracy and compliance.

Handle 60-80 inbound calls daily to assist patients with medication refills, referrals, scheduling, chart troubleshooting, and demographic updates. Document interactions, escalate clinical needs to staff, and complete training/orientation. Work full-time on assigned 8-hour shifts with potential overtime and transition to remote after orientation.

Provide bilingual (Spanish/English) customer support for credit card inquiries via phone, text, chat and video; resolve routine issues, follow policies, navigate multiple systems, escalate as needed, and meet call center performance metrics while completing required training.

The role involves supporting customers with financial inquiries via various communication channels, resolving issues, and delivering excellent customer service in a fast-paced environment.

Serve as primary customer contact to resolve inquiries via calls and email, troubleshoot issues, document interactions in the CRM, collaborate with internal teams, and provide feedback to improve products and workflows. Maintain strong product knowledge and de-escalation skills.

Process and ship spare parts orders via phone, fax, and email; assist customers, dealers, and distributors with parts inquiries; prepare documentation, invoices, and shipments; maintain records and support inventory control; communicate with internal teams to resolve order issues and keep work area organized.

Handle high-volume inbound patient calls to schedule appointments, process administrative requests (forms, refills, referrals, prior authorizations), update EMR records, de-escalate issues, and coordinate care with interdisciplinary teams while adhering to service-line guidelines and documentation standards.

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

The Bilingual Customer Service Representative provides support to clients in financial hardship programs, ensuring exceptional service, problem-solving, and effective communication while managing client requests in a remote call center environment.

Handle inbound customer inquiries via phone, email, and in person; coordinate with partner labs to manage samples, documents, shipping, and order issues; collaborate cross-functionally to support retention and turnaround goals; build strong relationships and provide proactive problem-solving.

Handle inbound and outbound customer communications for partner labs and patients, triage sample and order issues, coordinate shipping/receiving, collaborate cross-functionally to improve turnaround and retention, and provide timely, professional problem-solving and status updates.

Provide licensed insurance customer support across phone, email, chat and text. Handle post-purchase tasks: billing, endorsements, coverage adjustments, renewals, retention and cross-sell opportunities. Navigate multiple carrier portals, collect documentation, monitor book of business, and resolve complex inquiries to reduce churn and support agents.

Answer inbound calls, monitor hospital alarm systems and emergency responses, schedule and register patients, verify demographics and insurance, document actions, and provide professional, timely customer service in a hospital call-center environment.

Provide timely, accurate service to policyholders and agents for personal lines policies. Independently resolve policy issues within scope and escalate when needed. Document and analyze customer policy needs to drive satisfaction and retention. Complete mandatory paid training, work scheduled shifts with a weekend rotation, and maintain a quiet home workspace with required wired internet speeds. Active P&C producer license required.

The Bilingual Customer Service Representative will assist English and Spanish speaking clients with software usage, business operations, and support inquiries, handling over 100 calls a day.

Perform insurance eligibility checks and obtain pre-authorizations, coordinate with hospital departments on prior authorization workflows, interact with patients to resolve account issues, and use Windows-based systems to research and resolve issues to maximize client profitability.

Answer patient phone inquiries about billing, insurance, collections and general concerns. Resolve simple billing issues on first call or route complex cases. Document communications in patient accounts, use software tools, and work with supervisors and team leads to improve processes and patient satisfaction.

Manage customer accounts using D365, process orders, resolve invoicing/warranty/pricing issues, coordinate cross-functional teams, analyze sales performance, support sales campaigns, mentor CSRs, and meet KPIs to drive aftermarket revenue and customer satisfaction.

Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

Handle inbound customer cases for Kia Care, troubleshoot vehicle technology and warranty/repair issues, coordinate with dealerships and vendors, document interactions in CRM, de-escalate calls, and ensure timely, empathetic resolutions while working onsite in a contact center.

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.