Top Tech Jobs & Startup Jobs

The NICE Technical Architect leads design and delivery of NICE CXone solutions, mentoring consultants, overseeing project execution, and engaging in pre-sales activities.

Design and tune conversational AI (IVAs) to deliver human-like customer experiences. Advise clients on CX automation, author dialogs and journey storyboards, train and optimize bots, analyze performance, and collaborate with cross-functional teams to meet project goals and drive follow-on services.

As a Senior Customer Experience Consultant, you will design and implement engaging conversational flows for Intelligent Virtual Assistants, ensuring exceptional customer interactions through effective dialogue scripting and collaboration with AI engineers.

The Overlay Sales Specialist at TTEC Digital focuses on enhancing customer experiences by coaching clients. The role emphasizes employee support and engagement, aiming for effective growth solutions in customer relations.

Lead end-to-end analytics initiatives: build and automate ETL/ELT pipelines, perform data engineering, develop dashboards and predictive models, enforce data governance and quality, validate models, and communicate insights to business and executive stakeholders.

Lead-platform principal engineer who codes, debugs, and sets reference implementations across AI-powered CX systems. Own platform architecture decisions, unblock squads by shipping production code, mentor engineers, and build high-capacity, event-driven distributed systems integrating messaging, multiple DB types, multi-cloud, and advanced AI (LLMs, RAG, agents).

Lead a squad as a player‑coach building event-driven, high-throughput, low-latency platform services and AI/ML pipelines. Implement Go services, connectors, and real-time WebSocket backends; own latency budgets, delivery, code quality, and weekly demos.

Lead day-to-day engineering for an AI-first SaaS platform, owning delivery, hiring, squad performance, architecture reviews, cross-team dependencies, and driving AI-assisted engineering practices to ship weekly demos at high quality.

Design, configure, and support AI-enabled Amazon Connect contact center solutions. Build IVR and NLU-driven journeys, configure Agent Workspace and Contact Lens, implement routing/queue logic, integrate external systems and reporting, and collaborate with conversational designers and engineering teams to deliver production-ready CCaaS and agent-assist experiences.

Lead design of AI-enabled capabilities for Amazon Connect contact centers: run AI discovery workshops, define LLM and agentic AI solution architectures, assess data and knowledge readiness for RAG, create implementation roadmaps, design customer and agent experiences, partner with platform and engineering teams, and provide responsible AI guidance and governance for contact center solutions.