TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP), you will shift focus from project-based delivery to ongoing managed services — owning, operating, and continuously improving AWS-based solutions for our clients over the long term.
Our MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams, MSP teams are responsible for the health, reliability, and evolution of live production systems. You will lead a team of 3–4 developers, working closely with a dedicated MSP project/service manager and Technical Account Managers to handle incident response, change management, continuous improvement initiatives, and proactive infrastructure enhancements.
The MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization.
What You Will Be Doing:
Leading daily standups and service review meetings with your internal team and clients as needed, covering ongoing incidents, change requests, and operational health.
Owning the operational stability of client AWS environments — monitoring, incident response, root cause analysis, and remediation.
Managing and executing change requests and enhancement work through Jira, including infrastructure-as-code updates using CloudFormation and Serverless Framework templates.
Collaborating with clients on roadmap planning, translating evolving business needs into actionable backlog items for your MSP team.
Mentoring junior developers on both technical skills and the discipline required for managed services: documentation, runbooks, and SLA awareness.
Staying current on the latest AWS services and broader cloud industry trends, proactively identifying opportunities to improve client environments.
Contributing to internal MSP best practices, tooling, and playbooks to improve team efficiency and service quality.
Handling professional conflict constructively — the lead has final say on technical decisions and is responsible for maintaining team morale and cohesion.
What You Will Bring:
7+ years of development experience with a strong, recent focus on Node.js/TypeScript and AWS services.
Demonstrated expert knowledge of AWS services and cloud architecture, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, and VPC/network configurations.
Experience operating in a managed services or operational support environment — not just project delivery — with an understanding of SLAs, incident management, and change control.
Thorough knowledge of agile and ITSM methodologies; comfortable blending Scrum practices with service management disciplines.
Ability to mentor junior team members constructively, fostering growth while maintaining strong team relationships.
A mindset of seeking to understand before prescribing a solution — essential in long-term client relationships.
Willingness to stand behind your convictions while committing to team decisions.
A genuine love of technology and continuous learning, particularly the latest services and best practices from AWS.
Experience with the Serverless Framework (serverless.com).
Python development experience.
Familiarity with observability and monitoring tools (e.g., CloudWatch)
Background in Amazon Connect or contact center technology.
Experience designing and integrating AI/ML solutions using AWS AI services such as Amazon Lex, Bedrock, SageMaker, Comprehend, or Transcribe.
Familiarity with large language model (LLM) integration patterns, prompt engineering, and AI-powered automation within cloud-native architectures.
Experience with natural language processing (NLP) and conversational AI, including chatbot development and voice/chat automation.
Desired Skills
Skills Required
- 7+ years of development experience with Node.js/TypeScript and AWS services
- Experience in managed services or operational support
- Expert knowledge of AWS services including Lambda, DynamoDB, S3, CloudFormation, RDS
- Thorough knowledge of agile and ITSM methodologies
- Experience mentoring junior developers
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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