Project Manager – Salesforce
At TTEC Digital, everything we do helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology.
Job Expectations
TTEC Digital is expanding its Salesforce practice in Hyderabad, India. As a Project Manager – Salesforce, you will be responsible for managing end-to-end Salesforce project delivery, ensuring projects are delivered on time, within scope and budget, while maintaining strong client relationships and delivery quality.
The role requires strong project management, stakeholder management, Agile/Scrum delivery, risk management, and a good understanding of Salesforce implementations.
Roles & Responsibilities
- Manage end-to-end Salesforce projects from initiation through delivery and closure.
- Develop and maintain project plans, schedules, milestones, dependencies, and delivery commitments.
- Work closely with clients, Product Owners, Business Analysts, Architects, Developers, QA, and other stakeholders.
- Lead project governance, status meetings, steering committee meetings, and client communications.
- Manage scope, schedule, budget, risks, issues, dependencies, and change requests.
- Track project progress, identify potential delays or risks, and drive corrective actions.
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
- Ensure effective coordination between distributed teams and client stakeholders.
- Monitor resource requirements, utilization, capacity, and project priorities.
- Ensure deliverables meet agreed quality, timelines, and acceptance criteria.
- Manage escalations and facilitate resolution of project and delivery issues.
- Prepare project status reports, dashboards, RAID logs, and other governance documentation.
- Support estimation, proposals, RFP/RFI responses, and project planning for new Salesforce opportunities.
- Identify opportunities for process improvement and drive continuous improvement across project delivery.
- Ensure effective communication across technical and business teams throughout the project lifecycle.
Eligibility & Required Skills
- Bachelor's degree in Engineering, Computer Science, Business, or equivalent.
- 8–12+ years of IT project management experience, with significant experience managing Salesforce projects.
- Strong understanding of Salesforce implementations and the Salesforce ecosystem.
- Proven experience managing Agile/Scrum projects and distributed teams.
- Strong experience in client management, stakeholder management, risk management, and project governance.
- Experience with project planning, estimation, budgeting, resource management, and delivery tracking.
- PMP, PRINCE2, Salesforce certifications, or Agile/Scrum certifications are preferred.
- Strong communication, presentation, negotiation, and problem-solving skills.
- Ability to manage multiple priorities and work with geographically distributed teams.
- Strong ownership, accountability, and ability to operate in a fast-paced consulting environment.
Key Focus
Project Delivery | Client Management | Agile/Scrum | Governance | Risk & Issue Management | Resource Planning | Stakeholder Management | Salesforce Delivery
Skills Required
- Bachelor's degree in Engineering, Computer Science, Business, or equivalent
- 8–12+ years of IT project management experience
- Significant experience managing Salesforce projects
- Strong understanding of Salesforce implementations and the Salesforce ecosystem
- Experience managing Agile/Scrum projects and distributed teams
- Experience in client management, stakeholder management, risk management, and project governance
- Experience with project planning, estimation, budgeting, resource management, and delivery tracking
- Strong communication, presentation, negotiation, and problem-solving skills
- Ability to manage multiple priorities and geographically distributed teams
- Strong ownership, accountability, and ability to work in a fast-paced consulting environment
- PMP, PRINCE2, Salesforce, or Agile/Scrum certifications
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
