Principal Consultant – Salesforce
At TTEC Digital, we help clients create exceptional customer experiences by combining customer experience design, data, and industry-leading technology.
Job Expectations
As a Principal Consultant – Salesforce, you will be a senior individual contributor responsible for technical solutioning, client engagement, delivery, Scrum Master activities, technical mentoring, and pre-sales support.
This role is one level above Senior Consultant and requires strong Salesforce expertise, independent ownership of complex workstreams, and the ability to work directly with clients and cross-functional teams.
Roles & Responsibilities
- Lead client discussions for requirements gathering, solutioning, architecture, and technical design.
- Perform fit-gap analysis and recommend scalable Salesforce solutions.
- Design and review Salesforce configurations, customizations, integrations, migrations, and technical solutions.
- Provide technical expertise across Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
- Act as a senior technical point of contact for clients and manage technical discussions, expectations, risks, and dependencies.
- Perform Scrum Master responsibilities, including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and impediment tracking.
- Own assigned technical workstreams and ensure quality and timely delivery.
- Review technical deliverables and provide guidance and mentoring to junior team members.
- Support troubleshooting and resolution of complex Salesforce issues.
- Support pre-sales activities, including discovery, solution presentations, RFP/RFI responses, estimates, and technical proposals.
- Collaborate with architects, developers, QA, business analysts, project managers, and client stakeholders.
- Contribute to Salesforce best practices, reusable assets, and knowledge sharing.
Eligibility & Required Skills
- Engineering graduate or equivalent technical qualification.
- 10–15+ years of Salesforce experience with strong implementation and consulting expertise.
- Expert knowledge of Salesforce architecture, configuration, development, integration, and migration.
- Strong experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
- Experience in client-facing consulting, technical solutioning, and Agile/Scrum delivery.
- Experience performing Scrum Master responsibilities.
- Strong technical mentoring and stakeholder management skills.
- Salesforce Platform Developer I & II certifications preferred; additional Salesforce certifications are an advantage.
- Pre-sales/RFP experience preferred.
- Excellent communication, presentation, problem-solving, and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
Skills Required
- Engineering degree or equivalent technical qualification
- 10–15+ years of Salesforce experience
- Strong Salesforce implementation and consulting expertise
- Expert knowledge of Salesforce architecture, configuration, development, integration, and migration
- Experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader
- Client-facing consulting, technical solutioning, and Agile/Scrum delivery experience
- Experience performing Scrum Master responsibilities
- Technical mentoring and stakeholder management skills
- Excellent communication, presentation, problem-solving, and time-management skills
- Ability to manage multiple priorities in a fast-paced environment
- Salesforce Platform Developer I and II certifications
- Additional Salesforce certifications
- Pre-sales and RFP experience
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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