At TTEC Digital everything we do, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology.
Job Expectations:
TTEC digital is ramping up SalesForce practice in Hyderabad, India. As a Senior Consultant with our Salesforce practice, the candidate will be a senior practitioner who will play a technical lead role. This role requires multi dimensions of expertise, which includes pre-sales capability, Technical Solutioning and implementation, coaching and mentoring team members.
Roles and Responsibilities:
- Able to do requirements elicitation discussions with clients on product functionality and system architecture.
- Able to perform gap fitment analysis, propose architecture design, review technical and functional solutions, estimation and planning of project delivery.
- Provide critical review on technical design, integration, development, configuration, customization, and document as required.
- Able to interpret and translate the design, configuration, development, integration, migration and administration components of the solution to the junior team member and monitor their development.
- Monitor and review the delivery of solution post development.
- Ability to collaborate with cross functional teams to support on-going project development.
- Ability to work as part of a team to solve technical problems in varied political and geographic environments.
- Ability to multitask. Work on multiple projects and deliver results.
Eligibility and Required Skills:
- Engineering graduate with proven track record in software engineering.
- 8-12 years of experience in Salesforce ecosystem with expert level understanding of Salesforce platform (Implementation Consulting, Design, Configuration, Development and support)
- Experience with Salesforce Sales/Service cloud, Marketing cloud. Administration/Configuration, Apex, Visualforce, APIs, data loader, Lightning.
- Certification in Salesforce Platform Developer 1 & 2 certifications is desired.
- Experience with Agile methodology and running scrum forums.
- Highly motivated self-starter with a desire to "go the extra mile".
- Exceptional verbal, written, presentation and interpersonal communication skills.
- Proven time management skills in a fast-paced dynamic development environment.
Skills Required
- Engineering graduate with a proven track record in software engineering
- 8-12 years of experience in the Salesforce ecosystem
- Expert-level understanding of Salesforce implementation consulting, design, configuration, development, and support
- Experience with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud
- Experience with Salesforce administration and configuration
- Experience with Apex, Visualforce, APIs, Data Loader, and Lightning
- Salesforce Platform Developer I and II certifications
- Experience with Agile methodology and running Scrum forums
- Strong verbal, written, presentation, and interpersonal communication skills
- Proven time-management skills in a fast-paced development environment
- Highly motivated self-starter willing to go the extra mile
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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