The Role
Lead the architecture and delivery of end-to-end Azure data platforms, including ingestion, transformation, modeling, analytics, activation, APIs, and agentic AI integrations. Build production-grade batch and streaming pipelines using Microsoft Fabric, Azure Databricks, PySpark, Python, and SQL. Establish governance, security, lineage, and performance standards; troubleshoot critical systems; mentor engineers; advise client stakeholders; contribute to presales and reusable engineering frameworks.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and eleven Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX).
We are seeking an experienced Senior Data Engineer to lead the design and delivery of end-to-end data platforms for our clients across the Microsoft Azure Data & AI stack (Azure Data Factory, Microsoft Fabric, Synapse, ADLS Gen2) and Azure Databricks.
This is a senior, hands-on technical role: you will own architecture and data modeling decisions, build production-grade pipelines yourself, and mentor other engineers, while also acting as a credible technical voice with client stakeholders.
The ideal candidate has deep experience delivering the full data lifecycle - ingestion, cleaning, preparation, analytics, and activation - and is comfortable designing the APIs and Model Context Protocol (MCP) integrations that let front-line systems and Data Agents / agentic AI interfaces consume that data.
This is a senior, hands-on technical role: you will own architecture and data modeling decisions, build production-grade pipelines yourself, and mentor other engineers, while also acting as a credible technical voice with client stakeholders.
The ideal candidate has deep experience delivering the full data lifecycle - ingestion, cleaning, preparation, analytics, and activation - and is comfortable designing the APIs and Model Context Protocol (MCP) integrations that let front-line systems and Data Agents / agentic AI interfaces consume that data.
What You'll Be Doing
- Lead the design and build of end-to-end data platforms spanning ingestion, cleaning, preparation, transformation, analytics, and activation, using Azure Data Factory, Microsoft Fabric (Lakehouse, Warehouse, OneLake), and/or Azure Databricks with PySpark, Python, and SQL.
- Architect Medallion (Bronze, Silver, Gold) lakehouse patterns using OneLake/Delta Lake, balancing performance, reliability, and cost.
- Own data modeling for client engagements - dimensional, normalized, and semantic layers - so that data is trustworthy, reusable, and analytics-ready across domains.
- Design batch and streaming ingestion patterns, including Fabric Data Factory/pipelines, Azure Databricks Structured Streaming, and event-driven architectures (e.g., Event Hubs).
- Identify and resolve architectural risk and technical debt, and optimize pipelines for performance and cost.
- Design and build APIs and data services that activate governed data for client analytics, reporting, and downstream applications.
- Design MCP (Model Context Protocol) and API-based integrations that let front-line business systems, Fabric/Copilot Data Agents, and other agentic AI interfaces securely query and exchange data with the platform.
- Partner with AI/Architecture teams to expose enterprise data to Data Agents and Generative AI applications (e.g., Fabric Data Agents, Azure AI Foundry) in a governed, reusable way.
- Implement data governance patterns using Microsoft Purview and/or Unity Catalog, including access control, metadata, and lineage.
- Support production operations and incident response for critical pipelines and activation services on client engagements.
- Mentor and provide technical direction to Data Engineers, reviewing code, data models, and designs to raise delivery quality.
- Act as a trusted technical resource to client stakeholders, explaining architecture trade-offs and design decisions in clear terms.
- Contribute to reusable frameworks, accelerators, and engineering standards used across engagements.
- Support presales activities where needed, including technical input on estimates, proposals, and solution design.
- Evaluate new capabilities across Fabric and Azure Databricks and recommend where they add value for client platforms.
End-to-End Platform Architecture
APIs, Data Agents & Activation
Technical Leadership & Client Engagement
What You'll Bring to the Role
- Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical discipline.
- 5-8 years of experience in data engineering, with strong ownership of production data pipelines on Azure.
- Expert-level proficiency in Python, SQL, and PySpark for building distributed data pipelines at scale.
- Deep hands-on experience with the Microsoft Azure Data & AI stack (Azure Data Factory, Microsoft Fabric, Synapse, ADLS Gen2) and/or Azure Databricks, including Delta Lake/OneLake and Medallion architecture patterns.
- Strong background in data modeling, schema design, and enterprise data architecture across the full lifecycle from ingestion to activation.
- Experience designing APIs and MCP-based integrations that exchange data with front-line systems, Data Agents, and other agentic AI interfaces.
- Experience with orchestration and CI/CD (Fabric pipelines, Azure Data Factory, Databricks Workflows, Azure DevOps).
- Strong knowledge of data governance and security tooling, including Microsoft Purview and/or Unity Catalog.
- Demonstrated ability to mentor engineers and lead technical design discussions on client-facing engagements.
- Strong problem-solving skills and ability to troubleshoot complex, large-scale data issues independently.
- Excellent communication skills, with the ability to explain technical trade-offs to both technical and client audiences.
- Relevant Microsoft certifications (e.g., Azure Data Engineer Associate, Fabric Analytics Engineer Associate) and/or Databricks certifications preferred.
#LI-DD1
#LI-Remote
Team Overview
For eleven years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft D365 Contact Center.
Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.
About Us
Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Skills Required
- Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical discipline
- 5-8 years of experience in data engineering
- Strong ownership of production data pipelines on Azure
- Expert-level proficiency in Python, SQL, and PySpark
- Hands-on experience with Azure Data Factory, Microsoft Fabric, Synapse, ADLS Gen2, and/or Azure Databricks
- Experience with Delta Lake, OneLake, and Medallion architecture patterns
- Strong background in data modeling, schema design, and enterprise data architecture
- Experience designing APIs and MCP-based integrations
- Experience with orchestration and CI/CD using Fabric pipelines, Azure Data Factory, Databricks Workflows, and Azure DevOps
- Strong knowledge of data governance and security tooling, including Microsoft Purview and/or Unity Catalog
- Ability to mentor engineers and lead technical design discussions
- Strong problem-solving skills and ability to troubleshoot complex, large-scale data issues independently
- Excellent communication skills with technical and client audiences
- Relevant Microsoft certifications, such as Azure Data Engineer Associate or Fabric Analytics Engineer Associate
- Databricks certifications
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
