The Role
Designs and presents Microsoft Azure data analytics and infrastructure solutions in a presales environment. Partners with sales and prospective customers to gather requirements, create architectures, lead demonstrations and proof-of-concept sessions, and develop RFI/RFP responses. Advises on scalability, security, governance, disaster recovery, and cost optimization, while supporting project transitions to delivery teams. Conducts workshops and presentations, collaborates with engineering and product teams, and helps expand Microsoft field sales relationships.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Solution Principal – Azure Data you will play a key role in driving the sales process by designing and presenting Azure-based data analytics and infrastructure solutions. You will work closely with prospective customers to understand their technical requirements, develop tailored architectures, and demonstrate the value of leveraging Microsoft Azure services. You will also collaborate with internal teams to ensure that all proposed solutions align with customer objectives and leverage best practices in cloud architecture and data analytics
What you'll be doing:
- Partner with the sales team to understand customer requirements and propose Microsoft Azure-based data analytics and infrastructure solutions.
- Design, architect, and present tailored solutions using Microsoft Azure services such as Azure Synapse Analytics, Azure Data Factory, Azure SQL Database, and Azure Databricks.
- Lead client-facing technical discussions, demonstrations, and proof of concept (POC) sessions to showcase Azure’s capabilities in data analytics, AI, and cloud infrastructure.
- Provide expert advice on Azure architecture, scalability, security, data governance, and cost optimization.
- Respond to RFIs/RFPs by creating technical proposals that outline solutions built on the Azure platform.
- Collaborate with product and engineering teams to develop new offerings and refine existing ones to meet market demands.
- Conduct technical workshops, webinars, and presentations to educate clients and internal teams about Azure services and best practices.
- Stay current on Azure’s evolving technology stack, trends in data analytics, and industry best practices.
- Support the transition of projects from pre-sales to post-sales teams, ensuring the delivery of solutions meets client expectations.
- Work Directly with Azure Sales organization to grow Microsoft Field Sales relationships
What skills you will bring:
- Bachelor’s degree in computer science, Information Technology, Data Science, or a related field.
- 5+ years of experience in cloud solution architecture, pre-sales engineering, or data analytics with a focus on Microsoft Azure.
- Proven track record of designing and delivering Microsoft Azure data and infrastructure solutions in a pre-sales environment.
- Previous Azure Delivery experience working with multi-disciplinary teams
- Expertise in Microsoft Azure services:
- Data and Analytics: Azure Synapse Analytics, Azure Data Factory, Azure Databricks, Azure SQL Database, Azure Data Lake, Power BI.
- Infrastructure: Azure Application Delivery Services (VM, AKS, App Service etc.) Networking (Firewalling, WAF, Front Door and multi-tier application routing) Security/Monitoring (Azure Monitor, Log Analytics, App Insights etc.)
- Proficiency in cloud architecture design and implementation, including high-availability, scalability, and disaster recovery in Azure.
- Strong understanding of data pipelines, ETL processes, and data warehousing principles on Azure.
- Familiarity with data governance, security, and compliance within cloud environments (e.g., GDPR, HIPAA).
- Experience in cloud cost management and optimization techniques.
- Hands-on knowledge of scripting and automation tools (Bicep, Terraform, Ansible, AzCLI).
- Data Warehouse Migration from On-Premises hardware and server based DW (Netezza, Exadata, SQL, Mongo etc.)
- Nice to have: Experience with AI and machine learning tools on Azure (e.g., Azure Machine Learning, Cognitive Services).
- Excellent communication and presentation skills, with the ability to translate technical concepts into business value for non-technical stakeholders.
- Strong analytical and problem-solving abilities with a customer-centric approach.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Strong interpersonal skills and the ability to work effectively in a team-oriented, collaborative environment.
Preferred, not required
- Microsoft Azure Certifications: Azure Solutions Architect Expert, Azure Data Engineer, Azure DevOps Engineer
- Experience integrating Azure solutions with ERP systems (e.g., Dynamics 365, SAP) or other third-party applications.
- Previous experience working with large enterprise customers and handling complex sales cycles.
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Team Overview
For ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft D365 Contact Center.
Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.
About Us
Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Skills Required
- Bachelor's degree in computer science, information technology, data science, or a related field
- 5+ years of experience in cloud solution architecture, presales engineering, or data analytics focused on Microsoft Azure
- Proven experience designing and delivering Microsoft Azure data and infrastructure solutions in a presales environment
- Previous Azure delivery experience working with multidisciplinary teams
- Expertise with Azure Synapse Analytics, Azure Data Factory, Azure Databricks, Azure SQL Database, Azure Data Lake, and Power BI
- Experience with Azure application delivery, networking, security, and monitoring services
- Proficiency in cloud architecture design and implementation, including high availability, scalability, and disaster recovery in Azure
- Strong understanding of data pipelines, ETL processes, and data warehousing principles on Azure
- Familiarity with cloud data governance, security, and compliance
- Experience with cloud cost management and optimization
- Hands-on knowledge of Bicep, Terraform, Ansible, and Azure CLI
- Experience migrating data warehouses from on-premises platforms such as Netezza, Exadata, SQL, or MongoDB
- Excellent communication and presentation skills, including translating technical concepts into business value
- Strong analytical and problem-solving abilities with a customer-centric approach
- Ability to manage multiple projects in a fast-paced environment
- Strong interpersonal and collaborative teamwork skills
- Experience with Azure Machine Learning or Cognitive Services
- Microsoft Azure Solutions Architect Expert, Azure Data Engineer, or Azure DevOps Engineer certification
- Experience integrating Azure solutions with ERP systems such as Dynamics 365 or SAP
- Experience with large enterprise customers and complex sales cycles
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
