Top Tech Jobs & Startup Jobs

The Customer Support Representative guides customers through questions and concerns, provides solutions, records call details, updates records, and enhances customer experience using phone and computer systems.

Supervise a 20-24 person call-service team, coach agents, manage performance metrics (AHT, quality, sales), handle escalations, coordinate staffing, maintain documentation, and support client-facing activities to ensure high customer satisfaction.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Lead corporate recruiting for assigned business groups: source and present diverse candidates, supervise recruiters, manage requisition metrics, ensure compliance, develop sourcing strategies, oversee onboarding, and consult with leadership on talent planning.

Sell BPO solutions through proactive pipeline building, consultative discovery, executive engagement, and deal negotiation. Manage CRM-driven pipeline, build ROI-focused proposals, coordinate cross-functional teams, and close complex enterprise deals while maintaining client relationships and operational alignment.

Provide technical pre-sales solutioning and architecture for contact center technologies. Support sales to close deals through presentations, demos, prototypes, and POCs; assess client environments, document requirements, defend solution costs, and act as primary technical contact through implementation while collaborating with sales, development, and support teams.

The Talent Acquisition Associate manages recruiting activities, schedules interviews, updates candidate records, and improves the candidate experience at a call-center facility.

The Talent Acquisition Recruiter manages recruiting for various roles, develops hiring strategies, conducts interviews, and ensures compliance with hiring procedures.

Recruit and source candidates (including college recruiting), manage full-cycle recruiting, coordinate pre-employment checks, collaborate with hiring managers, create job descriptions and recruiting plans, track metrics, and support HR onboarding and compliance.

Manage operational performance for contact center programs, supervising team/shift managers. Oversee training, quality reviews, budgets, policy compliance, troubleshooting, process improvements, metrics monitoring, and cross-functional communication with senior leadership to meet client expectations.