Location: Remote (US) | Up to 25% Travel
Employment Type: Full-time
Reporting to: President
ABOUT US
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE'S WHAT THE JOB REALLY LOOKS LIKE
We’re looking for a high-impact BPO Sales Executive who thrives in complex sales environments and knows how to turn challenges into opportunities. This role combines strategic thinking, consultative selling, and the ability to build trust with executive stakeholders. If you’re driven, resilient, and energized by growth, you’ll be a great addition to our team!
HOW YOU'LL MAKE AN IMPACT
1. Pipeline Building & New Business Development
- Identify, pursue, and qualify new BPO opportunities through proactive outreach and market research.
- Lead discovery conversations to uncover client pain points, operational needs, and decision criteria.
- Maintain disciplined pipeline management with consistent follow-up and CRM accuracy.
2. Consultative Solution Selling
- Translate client challenges into clear, relevant BPO solutions and value propositions.
- Build compelling ROI stories using process improvements, cost savings, and measurable performance outcomes.
- Guide prospects through buying complexity by outlining onboarding steps, SLAs, KPIs, and operational expectations.
3. Executive Engagement
- Conduct polished, high-level conversations with senior leaders and decision-makers.
- Facilitate presentations, business cases, and solution narratives that command executive attention.
4. Negotiation & Deal Management
- Shape and manage the commercial conversation: pricing models, terms, value levers, and contractual considerations.
- Identify non-negotiables and hold position on high-impact items that matter to long-term success.
- Collaborate with internal teams (legal, operations, delivery) to advance deals to closure.
5. Collaboration & Internal Alignment
- Partner with cross-functional peers to refine solutions, coordinate proposals, and ensure operational feasibility.
- Share best practices, participate in peer reviews, and contribute to a high-performance sales culture.
6. Resilience, EQ, and Relationship Building
- Navigate objections with empathy, confidence, and emotional intelligence.
- Sustain momentum despite rejection and consistently re-engage potential clients.
- Build trust and rapport across diverse stakeholders through transparency and authenticity.
WHAT'LL SET YOU UP FOR SUCCESS
Hunger for Growth
- Self-motivated, proactive, and eager to pursue opportunities independently.
- Comfortable owning a number, driving activity, and outperforming expectations.
Scrappy, Creative, and Story-Driven
- Investigative mindset with the curiosity to dig beyond surface-level client needs.
- Ability to craft compelling, client-relevant stories that differentiate our value.
Collaborative Dealmaker
- Works well in team environments and actively contributes to shared success.
- Skilled at negotiation and securing agreements that protect value and long-term outcomes.
Courageous & Resilient
- High resilience and persistence in outreach, follow-up, and re-engagement.
- Handles objections professionally and keeps conversations moving forward.
Industry & Operational Fluency
- Understanding of BPO operations, contact center metrics, pricing models, and service delivery fundamentals (preferred).
- Adept at simplifying complex processes for clients.
Experience and Qualifications:
- 3–8 years of experience in BPO sales, enterprise sales, or solution-based selling roles.
- Proven track record of meeting or exceeding sales targets.
- Strong communication, presentation, and executive engagement skills.
- CRM proficiency (Salesforce, HubSpot, etc.).
- Bachelor’s degree preferred; equivalent experience considered.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
- Competitive base pay with performance-driven incentives
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Real opportunities to grow within a global organization
- Access to our employee assistance program
- A collaborative, inclusive culture where innovation actually happens
Our Values
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaUSA #AloricaJobs #Sales
Skills Required
- 3-8 years of experience in BPO sales, enterprise sales, or solution-based selling
- Proven track record of meeting or exceeding sales targets
- CRM proficiency (Salesforce, HubSpot, etc.)
- Strong communication, presentation, and executive engagement skills
- Self-motivated, proactive, resilient with high emotional intelligence
- Bachelor's degree or equivalent experience
- Understanding of BPO operations, contact center metrics, pricing models, and service delivery fundamentals
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
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Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
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Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
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Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
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