Remote Customer Solutions Representative
Location: “Work at Home
Employment Type: Full-time
Supporting: Telecom Sales and Service
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism. You will be assisting customers with a wide range of technical and service related concerns, including issues with calling, texting, network connectivity, slow data, and 5G home internet devices.
Key Responsibilities
- Provide outstanding customer service by responding to inbound calls, assisting with questions regarding service plans, upgrades, added services, and billing.
- Take full ownership of issue resolution while maintaining a professional and positive attitude.
- Perform troubleshooting for mobile devices and networking issues
- Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding.
- Effectively de-escalate challenging situations while maintaining a calm and positive demeanor.
- identify sales opportunities to enhance customer accounts through additional products or services that enhance the customer experience
- Work collaboratively within a supportive and engaging call center team environment.
- Success in this role requires customer focus, technical aptitude, multitasking ability, problem solving skills, processing accuracy, and adherence to quality and security standards.
Qualifications:
- Candidates must be at least 18 years old, possess a high school diploma or equivalent
- This role requires strong computer literacy, the ability to navigate multiple systems at once
- A passion for helping people and creating a positive customer experience.
- Prior customer service or contact center experience, along with familiarity with telecom products, billing systems, and mobile operating systems, is preferred.
- Strong communication and active listening skills.
- Demonstrate punctuality and reliability, and maintain flexibility to work various shifts including evenings, weekends, and holidays.
- High school diploma or GED in hand for upload verification at time of interview
- 6+ months of customer service or sales experience preferred
- Work at home environment is in a private residence and matches the address listed on file
- Comfortable working with company-issued equipment such as a webcam if applicable.
- An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
- Must not be on any corrective action or performance plans
- Must have held your current position for 6+ months
- Must have relevant industry/program experience
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs that really grow your career
- Open access courses through Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
Skills Required
- Minimum age 18
- High school diploma or GED (verification/upload at interview)
- Strong computer literacy and ability to navigate multiple systems simultaneously
- Strong communication and active listening skills
- Punctuality, reliability, and flexibility to work various shifts including evenings, weekends, and holidays
- Work-at-home environment in a private residence matching address on file
- Comfortable using company-issued equipment such as a webcam
- Broadband Internet (DSL or Cable) with minimum 10 Mbps download / 3 Mbps upload; no Satellite, Dial-up, or Wireless (5G) connections accepted; workstation directly connected to ISP
- 6+ months of customer service or sales experience
- Familiarity with telecom products, billing systems, and mobile operating systems
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
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Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
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Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
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Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
