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Provides administrative, loan documentation, portfolio management, compliance, and customer support for commercial bankers. Assists with underwriting, loan closings, deposit account openings, credit reports, relationship summaries, account maintenance, referrals, vendor tracking, and regulatory requirements including BSA, AML, CIP, and OFAC.

Entry-level leadership development program for bachelor's and master's graduates in banking. Participants complete headquarters training, job rotations, special projects, classroom and online learning, mentoring, community involvement, and on-the-job training in a selected track such as retail banking, commercial banking, mortgage, insurance, audit, accounting, technology, or risk management.

Performs daily and monthly general ledger reconciliations for loan accounts, compiles reports, researches and clears outstanding entries, and identifies unusual activity. Provides transaction-entry guidance and training to bank employees while delivering internal and external member service. Requires financial or accounting experience, Microsoft Office proficiency, independent judgment, and knowledge of banking operations and regulatory requirements.

Reviews check and deposit fraud alerts, payment decisions, signatures, and bill payment exceptions. Determines whether activity should be waived, escalated, or opened as a fraud case. Supports branches and business units with fraud guidance, deposit holds, member notifications, SAR referrals, and documentation. Ensures compliance with AML, BSA, and applicable banking regulations while safeguarding confidential customer information.

Sell personal lines insurance through a consultative process. Build referral relationships with banking, mortgage, real estate, and insurance partners; assess client needs; recommend coverage; explain policy features and costs; use carrier rating systems and underwriting guidelines; generate business through calls, emails, and referrals; collaborate with service teams; and meet annual sales goals. An active North Carolina Property and Casualty license is required before starting.

Processes domestic and international wires, ACH files, returns, exceptions, reversals, fraud cases, and regulatory transactions. Reviews payments for authenticity, fraud, OFAC concerns, and compliance with NACHA, AML, BSA, and Treasury requirements. Provides branch and member support, completes investigations and reporting, maintains records, and helps improve payment-processing procedures. Requires accuracy, organization, communication, customer service, computer proficiency, and the ability to meet deadlines under pressure.

Administers and manages international and standby Letter of Credit portfolios throughout their lifecycles, including issuance, amendments, renewals, cancellations, fee collection, reconciliation, and compliance monitoring. Coordinates with lenders, correspondent banks, loan servicing, accounting, legal, and other internal teams. Reviews complex documentation, manages operational and regulatory risks, supports audits, develops reporting tools and procedures, and provides process guidance and training. Ensures compliance with UCP 600, ISP98, OFAC, BSA/AML, sanctions, and banking requirements.

Performs regulatory compliance monitoring and testing across the bank and affiliates. Researches applicable laws, regulations, and policies; documents and communicates findings; tracks corrective actions; supports risk assessments, procedures, reports, and merger-related testing; and maintains expertise in consumer protection, Anti-Money Laundering, and Bank Secrecy Act requirements.

Develops and evaluates technology governance, policies, controls, and testing programs. Supports risk assessments, regulatory compliance, audits, examinations, evidence collection, remediation tracking, and governance reporting. Partners with technology and business stakeholders across change management, SDLC, access management, vendor management, disaster recovery, data governance, and technology operations. Translates regulatory and audit requirements into practical procedures and provides risk-based recommendations.

Supports the Financial Reporting Department with regulatory reporting, including earnings releases, 10-Q and 10-K tie-outs, proxy statements, Form 4 reviews, financial presentation accuracy, and Section 16 filer maintenance. Evaluates SOX internal controls, identifies control gaps, supports process improvements, and complies with AML, BSA, and other applicable regulations.