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Investigates suspicious check and deposit activity using alerts, referrals, transaction histories, bank systems, and open-source searches. Prepares investigation narratives, supporting documentation, SARs for FinCEN, and case recommendations. Conducts follow-up reviews, monitors compromised accounts, supports branch personnel with fraud incidents, and processes SAR referrals while adhering to AML, BSA, and regulatory requirements.

Conducts full-cycle recruiting for TowneBank and affiliates, including sourcing, screening, interviewing, hiring-manager partnership, onboarding, and HRIS data entry. Coordinates high-touch onboarding for strategic hires, career fairs, temporary staffing, employee transfers, and affirmative action initiatives. Ensures compliance with employment regulations and AML requirements while improving recruiting processes and maintaining confidentiality.

Welcomes clients and guests, answers and routes calls, distributes faxes and electronic correspondence, retrieves insurance policies, processes scans, opens mail, receives deliveries, and maintains reception and conference areas. Requires customer service, telephone, attention-to-detail, multitasking, dependability, and proficiency with Outlook, Word, and Excel. Prior insurance agency or multi-line switchboard experience is preferred.

Provides professional service to commercial insurance clients, supporting account retention, renewals, marketing, endorsements, audits, cancellations, claims, certificates, finance agreements, and other service requests. Collaborates with risk advisors, carriers, underwriters, and internal teams while using insurance systems and customer service skills to address client needs accurately and promptly.

Support Commercial Lines account team by processing audits, endorsements, proofs of insurance, and policy documentation; retrieve carrier data; assemble and deliver client policy packets; attend meetings and participate in carrier website training.

Originates and develops SBA and USDA business loan opportunities through marketing, referral-network development, and relationship management. Converts prospects into applications, structures financing packages, interprets financial statements and tax returns, manages credit and closing processes, and ensures compliance with SBA procedures, lending policies, AML, and BSA requirements. The role also supports conventional bankers, manages the loan pipeline, coordinates documentation, and may coach staff.

The role involves managing client relationships in the retirement plans industry, ensuring compliance, providing educational sessions, and assisting advisors with marketing and documentation.

Provide member-facing banking services including opening and maintaining accounts, processing monetary transactions, promoting bank products, handling teller duties, and ensuring compliance with AML/BSA rules while delivering excellent customer service in person, by phone, and by email.

Provides investment advice, recommends suitable products based on client goals, executes buy and sell orders, maintains client communication, processes deposits, completes continuing education, and follows broker-dealer, AML, BSA, and federal compliance requirements.

Processes and closes consumer and commercial loans, prepares credit packages, coordinates documentation, clears exceptions, manages renewals and payoffs, and monitors loan activity. Supports deposit operations by opening accounts, processing transfers and wires, handling stop payments, making overdraft decisions, researching accounts, and resolving member service needs. Assists bankers with portfolio management and business development while complying with AML, BSA, and other banking regulations.