Primary Purpose:
Serves as the primary administrator and subject matter expert for the Bank's Standby and International Letter of Credit portfolio. Responsible for coordinating the documentation, issuance, amendment, renewal, and ongoing administration of all Letter of Credit transactions. Serve as the liaison between lending teams, US Bank, and internal Loan Servicing departments to ensure transactions are processed accurately, remain compliant with Bank policy and regulatory requirements, and are monitored throughout their lifecycle.
The good-faith compensation range for this role is expected to be $66,500 to $85,000, based on the role, market, internal equity, and candidate qualifications.
Essential Responsibilities:
International Letter of Credit Portfolio Management
- Administer and manage the Bank's International Letter of Credit portfolio from issuance through termination.
- Coordinate with lenders, Senior Credit Administrators, U.S. Bank Representative, and internal partners to facilitate the issuance of new International Letters of Credit.
- Monitor upcoming maturities and proactively coordinate renewals with lending teams.
- Notify lending teams in advance of maturity dates to facilitate timely renewal decisions and avoid lapses in coverage.
- Prepare and coordinate amendments, renewals, reductions, cancellations, and other servicing activities as required.
- Reconcile internal International Letter of Credit records with correspondent bank reports and resolve outstanding discrepancies.
- Coordinate fee collection activities and work closely with the bank's accounting department to ensure accurate billing and reporting.
- Facilitate the closing and cancellation of International Letters of Credit within both internal systems and correspondent bank platforms.
- Maintain, update, and enhance departmental procedures, checklists, and operational controls related to International Letters of Credit.
- Serve as a subject matter expert and primary point of contact for International Letter of Credit operations.
Standby Letter of Credit Portfolio Management
- Manage the Bank's Standby Letter of Credit portfolio throughout the life cycle of each instrument.
- Proactively monitor upcoming renewals, amendments, expirations, and cancellations to ensure timely servicing and minimize operational risk.
- Review and approve non-standard forms, templates, and beneficiary-drafted letter of credit language prior to issuance.
- Track automatic renewal provisions and ensure appropriate lender approvals are obtained.
- Monitor and collect applicable fees associated with auto-renewing and amended letters of credit.
- Ensure review and maturity dates are accurately updated within the Bank's systems.
- Maintain accurate portfolio records, reports, and tracking systems.
- Ensure compliance with internal policies, procedures, and applicable regulatory requirements.
- Support audits, examinations, and internal reviews related to Letter of Credit activities.
- Develop reporting metrics and portfolio monitoring tools to enhance oversight and operational effectiveness.
- Provide guidance and training to internal stakeholders regarding Letter of Credit processes and requirements.
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
Minimum Required Skills & Competencies:
- Advanced understanding of Standby Letters of Credit (SBLCs) and Commercial/International Letters of Credit.
- Comprehensive knowledge of Uniform Customs and Practice for Documentary Credits (UCP 600), International Standby Practices (ISP98), and applicable banking regulations.
- Strong understanding of credit facilities, collateral documentation, and loan operations processes.
- Knowledge of OFAC, BSA/AML, sanctions screening, and international trade compliance requirements.
Operational & Documentation Expertise
- Ability to review and interpret complex letters of credit language and supporting documentation.
- Expertise in commercial loan documentation, booking, amending, renewing, and closing standby and international letters of credit.
- Strong knowledge of bank core systems and operational workflows.
- Ability to identify documentation deficiencies, operational risks, and compliance exceptions.
- Experience coordinating multiple transactions simultaneously while meeting critical deadlines.
Leadership & Relationship Management
- Strong ability to serve as the primary liaison between lenders, credit administration, operations, legal counsel, and correspondent banks.
- Exceptional communication and relationship management skills.
- Ability to influence and collaborate across multiple departments to ensure timely execution of transactions.
- Demonstrated ability to lead process improvements and establish operational best practices.
Analytical & Risk Management Skills
- Strong analytical and problem-solving abilities.
- Ability to assess operational, documentation, regulatory, and reputational risks.
- Proven attention to detail and commitment to accuracy.
- Ability to analyze complex transactions and recommend appropriate solutions.
Core Competencies essential for success in this role
- Strategic Thinking
- Process Improvement
- Accountability
- Attention to Detail
- Time Management
- Collaboration and Teamwork
- Written and Verbal Communication
- Organization and Prioritization
Desired Skills & Competencies:
- 5+ years of commercial banking experience with direct exposure to International or Standby Letters of Credit and Commercial Loan Documentation
- Experience working with correspondent banking relationships and international trade transactions preferred.
- Extensive knowledge of the Bank’s core operating system and loan serving platforms (FIS IBS, and BKR HLL UN/FY)
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Advanced understanding of Standby Letters of Credit and Commercial/International Letters of Credit
- Comprehensive knowledge of Uniform Customs and Practice for Documentary Credits (UCP 600), International Standby Practices (ISP98), and applicable banking regulations
- Strong understanding of credit facilities, collateral documentation, and loan operations processes
- Knowledge of OFAC, BSA/AML, sanctions screening, and international trade compliance requirements
- Ability to review and interpret complex letters of credit language and supporting documentation
- Expertise in commercial loan documentation, booking, amending, renewing, and closing standby and international letters of credit
- Strong knowledge of bank core systems and operational workflows
- Ability to identify documentation deficiencies, operational risks, and compliance exceptions
- Experience coordinating multiple transactions simultaneously while meeting critical deadlines
- Strong liaison, communication, relationship management, collaboration, and influencing skills across lenders, credit administration, operations, legal counsel, and correspondent banks
- Strong analytical and problem-solving abilities with the ability to assess operational, documentation, regulatory, and reputational risks
- Proven attention to detail and commitment to accuracy
- Ability to lead process improvements and establish operational best practices
- 5+ years of commercial banking experience with direct exposure to International or Standby Letters of Credit and Commercial Loan Documentation
- Experience with correspondent banking relationships and international trade transactions
- Extensive knowledge of FIS IBS and BKR HLL UN/FY loan servicing platforms
TowneBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TowneBank and has not been reviewed or approved by TowneBank.
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Leave & Time Off Breadth — PTO, all federal bank holidays, and an extra birthday day off are highlighted, with paid parental leave also offered. Time off can be used for vacation, illness, caregiving, bereavement, and birth/adoption for both full- and part-time staff.
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Wellbeing & Lifestyle Benefits — Wellness initiatives include on-site screenings, fitness-club reimbursement, virtual fitness and mindfulness classes, and various employee discounts. An Employee Assistance Program and wellness resources support everyday wellbeing.
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Retirement Support — A 401(k) with employer contributions through Principal and retirement planning tools are provided. A standard match with full vesting over five years is noted.
TowneBank Insights
What We Do
Founded in 1999, TowneBank is a company built on relationships, offering a full range of banking and other financial services, with a mission of serving others and enriching lives. Dedicated to a culture of caring, Towne values all employees and members by embracing their diverse talents, perspectives, and experiences. Today, the bank operates over 40 banking offices throughout Hampton Roads and Central Virginia, as well as Northeastern and Central North Carolina – serving as a local leader in promoting the social, cultural, and economic growth in each community. Towne offers a competitive array of business and personal banking solutions, delivered with only the highest ethical standards. Experienced local bankers providing a higher level of expertise and personal attention with local decision-making are key to the TowneBank strategy. Towne has grown its capabilities beyond banking to provide expertise through its controlled divisions and subsidiaries that include Towne Investment Group, Towne Wealth Management, Towne Insurance Agency, Towne Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Berkshire Hathaway HomeServices Towne Realty, Towne 1031 Exchange, LLC, and Towne Vacations. NOTICE TO CONSUMERS REGARDING MARYLAND LENDER LICENSEES: TowneBank is licensed to engage in business as a Maryland Mortgage Lender and assigned a unique NMLS identifier number: 512138. The NMLS Consumer Access Website is linked here: www.nmlsconsumeraccess.org Interested in joining the Towne Family? Available positions are listed at www.townebank.com/careers. TowneBank and its affiliate companies support a diverse workforce and are Equal Opportunity Employers who do not discriminate against individuals on the basis of race, color, religion, national origin, age, sex (including pregnancy and gender identity), genetics, sexual orientation, disability, veteran status or other classification protected by law.






