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Provide 24/7 technical support for customers using a distributed CDN SaaS platform. Troubleshoot complex web and networking issues, coordinate resolution with internal teams, manage support cases, document technical knowledge, and recommend relevant upgrades or features. The role requires rotating shifts, strong analytical and organizational skills, English and Mandarin proficiency, and familiarity with Linux/UNIX, internet protocols, cloud security, media delivery, and hosting infrastructure.

Develop new business and expand revenue within assigned territories by acquiring customers, managing accounts, building channel partnerships, and exceeding sales quotas. Own the full sales cycle, including pipeline generation, proposals, renewals, upselling, and executive presentations. Maintain knowledge of CDN and cloud security solutions, lead account and pipeline reviews, and represent the company at industry events.

Provide 24/7 technical support for a SaaS CDN service, troubleshoot web and networking issues, and ensure SLA adherence.

The Regional Sales Manager is responsible for driving new business, managing key accounts, exceeding sales goals, and presenting at industry events.

Monitor and maintain CDN and cloud services, providing first-level IT support, investigating alerts, documenting network issues, and ensure compliance with security protocols.

The Presales Engineer partners with sales teams to provide technical consultations, develops solution designs, and conducts product demonstrations to ensure customer satisfaction and engagement.

The Sales Manager is responsible for achieving sales targets, managing customer relationships, and collaborating with marketing and product teams to drive revenue growth.

The SME Sales Manager will initiate sales cycles, conduct territory research, generate meetings, and demonstrate the CDNW platform while logging activities in Salesforce.

Manage key strategic accounts by ensuring customer satisfaction, resolving project issues, supporting sales activities, and driving business growth through effective communication and project management.

The Business Development Representative focuses on acquiring and nurturing leads through various outreach methods, aiming to secure meetings and advance negotiations.