Job Responsibilities:
- Strategic Account Management: Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.
- Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.
- Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.
- Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.
Job Requirements:
- Language Skills: Proficiency in Chinese is preferred.
Education: Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with excellent qualifications may not be restricted by their major.
Experience: Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.
Skills and Attributes: Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy.
Technical Knowledge: Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.
Communication and Coordination: Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively promote cross-department collaboration.
Project Management: Proven ability to decompose project goals, control project processes, and ensure successful implementation.
Additional Information:
- Fixed mobile allowance
- Overtime claims
- On The Spot Award
- Long Service Award
- Leave encashment option
- Birthday gift vouchers
- Medical insurance
- Wellness reimbursement
- Office conveniently located within walking distance to public transport
Skills Required
- Bachelor's degree in Computer Science or related field
- Minimum 3-5 years of experience in pre-sales or post-sales
- Basic understanding of networks and websites
- Proficiency in Chinese
- Strong communication and coordination skills
What We Do
CDNetworks is a global content delivery network (CDN) with a fully integrated cloud security solution, offering unparalleled speed, security and reliability for the almost instant delivery of web content. Optimised for any device, browser and network, we ensure all users have a fast and safe web experience - whether you’re serving B2B or B2C customers, mobile employees or remote offices.
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