The Role
The Presales Engineer partners with sales teams to provide technical consultations, develops solution designs, and conducts product demonstrations to ensure customer satisfaction and engagement.
Summary Generated by Built In
Overview:
CDNetworks’ Pre Sales Engineer ensures a high level of customer satisfaction by monitoring, maintaining, troubleshooting our global CDN infrastructure; handling customer support issues promptly, effectively and conclusively to ensure smooth performance and availability of our services.
Job Responsibility:
Requirements:
CDNetworks’ Pre Sales Engineer ensures a high level of customer satisfaction by monitoring, maintaining, troubleshooting our global CDN infrastructure; handling customer support issues promptly, effectively and conclusively to ensure smooth performance and availability of our services.
Job Responsibility:
- Partner with the Sales team to provide technical consultation and qualification to prospective customers during pre-sales engagement process including technical trial evaluations, technical objection handling, onsite troubleshooting and customer follow-up activities.
- Develop technical solution design documents and technical proposal write-ups to drive Proof-of-Concepts and provide compliance response to RFQs and Tenders.
- Deliver effective product demonstrations/presentations in order to articulate how to incorporate CDNetworks’ Security solutions into customers’ architecture and operations to derive business value.
- Work closely with Product Management, Engineering and Business teams to convey customer feedback as input to CDNetworks’ technology roadmaps.
Requirements:
- Proficiency in Mandarin (both written and spoken).
- Open to those with 3-10 years' working experience in customer-facing pre-sales or post-sales position.
- Good understanding of technical concepts such as CDN, DNS, HTTP, DDoS, TCP/IP etc.
- Basic knowledge of Linux and networking fundamentals.
- Must be able to travel local & international.
- Travel allowance
- Employee of the Month Awards
- Long Service Award
- Leave encashment option
- Birthday gift vouchers
- Medical Insurance
- Wellness reimbursement
- Office conveniently located near to public transport
Skills Required
- Proficiency in Mandarin (written and spoken)
- 3-10 years working experience in customer-facing pre-sales or post-sales positions
- Good understanding of CDN, DNS, HTTP, DDoS, TCP/IP
- Basic knowledge of Linux and networking fundamentals
- Ability to travel locally & internationally
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The Company
What We Do
CDNetworks is a global content delivery network (CDN) with a fully integrated cloud security solution, offering unparalleled speed, security and reliability for the almost instant delivery of web content. Optimised for any device, browser and network, we ensure all users have a fast and safe web experience - whether you’re serving B2B or B2C customers, mobile employees or remote offices.
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