Job Responsibilities:
Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).
Investigate critical alerts and restoring normal operations.
Document and track network issues, contributing to a knowledge-based system.
Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.
Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.
Assess the potential impact of maintenance activities on nodes
Monitor and address cases involving copyright violations, illegal content, and other abuse activities.
Participate in projects
Provide support via email, web portals, and occasionally over the phone.
Collaborate with escalation teams to resolve service issues efficiently.
Adhere to company processes and undertake additional duties as needed.
Requirements:
Malaysians only.
Experienced level: 3-5 years.
Ability to work 12-hour rotating shifts, including weekends & Public Holidays.
Bachelor’s degree in Computer Science/Information Technology, or equivalent.
Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP, etc.
Proficiency in English (written and spoken); Mandarin is a plus.
Strong analytical and problem-solving abilities.
Additional Information:
- Medical insurance
- Fixed mobile allowance
- Shift allowance/On-Call allowance
- Employee of the Month Award
- Birthday gift vouchers
- Wellness reimbursement
- Leave encashment option
Skills Required
- Bachelor's degree in Computer Science/Information Technology or equivalent
- 3-5 years experience
- Ability to work 12-hour rotating shifts, including weekends & Public Holidays
- Proficiency in English; Mandarin is a plus
What We Do
CDNetworks is a global content delivery network (CDN) with a fully integrated cloud security solution, offering unparalleled speed, security and reliability for the almost instant delivery of web content. Optimised for any device, browser and network, we ensure all users have a fast and safe web experience - whether you’re serving B2B or B2C customers, mobile employees or remote offices.
