Top Tech Jobs & Startup Jobs

Lead customer activation and conversion for Paytm Money by managing and mentoring calling teams, optimizing calling processes and customer journeys, monitoring KPIs and MIS, collaborating cross-functionally, and driving continuous improvement in conversion and engagement.

Lead end-to-end paid growth for Paytm Money across mutual funds, equities, derivatives and MTF. Own performance marketing strategy, manage large acquisition budgets, optimize full-funnel campaigns (install → KYC → activation), run data-led experiments and attribution, expand channels, integrate with product, and mentor a performance marketing team to improve CAC, conversion rates, LTV, and ROI.

Manage end-to-end import logistics (India→Indonesia), customs clearance and import documentation, coordinate freight forwarders and vendors, oversee warehouse and inventory operations, ensure regulatory compliance, liaise with finance for duties and LC reconciliation, and establish a Soundbox refurbishment process including SOPs, diagnostics, repair, quality testing, and MIS tracking.

Own app monetization and user growth by driving ARPU, engagement, and category adoption. Build traffic allocation and routing strategies, run experiments, embed cross-sell hooks, manage referral pilots, establish growth ops SOPs, and deliver dashboards and weekly business reviews to scale profitable consumer monetization.

Handle customer concerns and complaints across social media, chat, and call channels; resolve merchant queries; manage social campaigns and brand-consistent messaging; meet targets and supervise customer interactions to ensure positive experience.

Reach out to Paytm merchants by phone, understand their business, demo Pi Commerce via screen sharing, explain ad-based customer acquisition, handle objections, follow up via calls/WhatsApp, update CRM, and meet sales and activation targets.

Lead and execute technical programs across the full SDLC. Manage sprint planning, backlog grooming, releases, Atlassian tooling, stakeholder and executive communication, productivity metrics, risk registers, and day-to-day program operations independently while driving process improvements.

Lead and develop a Campaign Operations team delivering end-to-end ad campaigns across search, display, native, post-transaction, and programmatic inventory. Own launch quality, targeting, bidding, tracking, pacing, and reporting; perform deep-dive performance analysis and optimizations; build playbooks; partner with product and tech to improve auction, attribution, and measurement.

Lead cohort analytics, CLTV and attribution modelling, build user scoring for segmentation, maintain data pipelines and dashboards, define CRM audiences and automation, and produce insight-driven business review decks to drive growth and retention.

Handle customer grievances, escalations, and regulatory complaints via email and ticketing. Drive end-to-end resolution by coordinating RCAs with stakeholders, preparing regulatory responses and case summaries, maintaining documentation, meeting SLA/TAT and quality targets, and ensuring compliant, brand-consistent written communication.