The Role
Manage end-to-end import logistics (India→Indonesia), customs clearance and import documentation, coordinate freight forwarders and vendors, oversee warehouse and inventory operations, ensure regulatory compliance, liaise with finance for duties and LC reconciliation, and establish a Soundbox refurbishment process including SOPs, diagnostics, repair, quality testing, and MIS tracking.
Summary Generated by Built In
Job Description
Supply chain, Logistics and Operations – Indonesia
Role Overview
Department - Supply Chain / Operations
Location- Jakarta, Indonesia (On-site)
Reporting To - Director / Business head
Employment Type - Full-Time
Industry - Electronics / Payment Solutions / Payment devices
About the Role
We are looking for a proactive and detail-oriented Logistics & Operations Lead to join our team in Indonesia. This role is pivotal in managing end-to-end import logistics from India, ensuring smooth customs clearance, documentation compliance, and warehouse operations. As the role evolves, the incumbent will also take ownership of the Soundbox refurbishment process, overseeing quality checks and device restoration to meet operational standards.
Key Responsibilities1. Import Logistics & Supply Chain (India and other countries → Indonesia)
Coordinate and manage end-to-end import shipments from India or any other country, including air and sea freight. Liaise with freight forwarders, shipping lines, and customs brokers to ensure timely clearance. Track shipments and proactively resolve delays, discrepancies, or exceptions. Monitor inbound inventory levels and coordinate with the India-side supply team for replenishment planning. Ensure compliance with Indonesian import regulations, tariffs, and trade policies.
2. Documentation & Compliance
Prepare, verify, and manage all import documentation including:Bill of Lading / Airway BillCommercial Invoice & Packing ListCertificate of Origin, Customs Declaration FormsImport Permits and SNI/BPOM certifications (as applicable)Maintain accurate records of all shipments, clearances, and vendor correspondences. Coordinate with internal finance for duty payments, LC documentation, and reconciliation. Stay updated on changes in Indonesian customs regulations and proactively adapt processes.
3. Warehouse & Inventory Management
Oversee receipt, inspection, and storage of imported goods at the local warehouse. Manage inventory records and conduct regular stock audits. Coordinate with internal teams for distribution and last-mile fulfilment.
4. Soundbox Refurbishment (Future Scope)
Establish and manage a structured refurbishment process for returned/faulty Soundbox devices. Oversee device diagnostics, repair coordination, quality testing, and repackaging. Define and implement SOPs and quality benchmarks for the refurbishment unit. Coordinate with the technical team and vendors for spare parts and repair services. Maintain refurbishment MIS including turnaround time, yield rate, and cost tracking.
Qualifications & Experience
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.5-8 years of experience in logistics, import operations, or supply chain roles in Indonesia. Hands-on experience with Indonesian customs procedures, INSW portal, and import documentation. Prior experience working with cross-border shipments (India - Indonesia preferred).Exposure to electronics, fintech hardware, or consumer devices is a strong advantage. Experience in refurbishment, reverse logistics, or after-sales operations is a plus.
Skills & Competencies
Technical Skills Soft Skills
Import/export documentation Indonesian customs regulations Freight & logistics coordination Warehouse & inventory management ERP / WMS systems (SAP, Oracle, etc.)MS Excel / Google Sheets proficiency Stakeholder management Cross country communication across time zones Strong attention to detail Problem-solving & ownership mindset Effective communication (English & Bahasa)Ability to work cross-functionally Adaptability in a fast-paced environment Vendor relationship management
Language Requirements
Proficiency in Bahasa Indonesia (spoken and written) - Mandatory. Working knowledge of English for cross-border communication and documentation - Required. Hindi or knowledge of Indian business culture - Advantageous.
What We Offer
A dynamic role with strong career growth potential as the business expands in Indonesia. Opportunity to build and lead the Soundbox refurbishment unit from the ground up. Exposure to international supply chain operations (India–Indonesia corridor).Collaborative work environment with a high-performance, cross-cultural team. Competitive compensation and benefits package.
This job description outlines the primary duties and responsibilities of the role. It is not exhaustive and may be updated as business needs evolve.
Skills Required
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
- 5-8 years of experience in logistics, import operations, or supply chain roles in Indonesia
- Hands-on experience with Indonesian customs procedures, INSW portal, and import documentation
- Proficiency with ERP / WMS systems (e.g., SAP, Oracle)
- MS Excel / Google Sheets proficiency
- Prior experience with cross-border shipments (India - Indonesia)
- Exposure to electronics, fintech hardware, or consumer devices
- Experience in refurbishment, reverse logistics, or after-sales operations
- Proficiency in Bahasa Indonesia (spoken and written)
- Working knowledge of English for cross-border communication and documentation
- Knowledge of Indonesian import regulations, tariffs, SNI/BPOM certifications (as applicable)
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
