Top Tech Jobs & Startup Jobs

Handle customer inquiries via phone, chat, and email (50% voice/50% non-voice). Verify customer information, research remittance transaction statuses, review customer documents, coordinate with partners to ensure delivery, and meet performance metrics while working onsite in a shifting schedule.

Lead product strategy, planning, and delivery for RPA, AI, and technology initiatives. Define requirements, roadmaps, success metrics, and ROI. Coordinate cross-functional teams, manage multiple projects, mitigate risk, support change management, and ensure projects deliver on scope, schedule, and budget.

Manage disposition of REO property portfolio from acquisition through sale: analyze valuations (appraisals, BPOs), develop sales strategies, oversee vendors, track timelines and performance, ensure regulatory and investor compliance, and recommend process improvements to maximize recovery and minimize costs.

Lead and coach a sales and retention call-center team: hire, train, monitor calls, manage performance and upsell coaching, analyze reports, enforce policies, improve processes, and support telecommunications client needs. Work onsite and night shifts.

Provide technical configuration and troubleshooting for enterprise SaaS customers, using PHP, SQL, and Adobe technologies. Handle high-volume, high-priority requests with rapid turnaround, perform root cause analysis, collaborate with cross-functional teams, document configurations and resolutions, and recommend process improvements and automation to increase operational efficiency.

Lead and develop a WFM Analytics team to drive capacity planning, forecasting, scheduling, governance, and WFM projects. Own WFM strategy, stakeholder engagement, performance management, process improvements, AI/automation initiatives, and ensure operational and regulatory compliance across shared-service contact center operations.

Manage and coach a sales and retention call center team to meet service and sales targets. Hire, train, monitor calls, analyze performance data, enforce policies, improve processes, support client relationships, and drive upsell and retention through coaching and corrective actions.

Manage and migrate on-premises server infrastructure to Microsoft Azure, administer cloud and on-prem Windows/Linux servers, implement Azure services and monitoring, perform incident response, maintain security/configuration (AD, GPO, networking, storage), and collaborate on disaster recovery, audits, and operational processes.

Support HR team with onboarding/offboarding, employee records, HR databases, reports, administrative tasks for engagement initiatives, and coordinate HR documentation while gaining practical HR experience.

Support ICE Invoice Management workflows and system controls for mortgage servicing. Maintain fee codes, investigate invoice issues, assist testing and reporting, monitor controls, prepare KPI and exception reports, and coordinate remediation and process improvements.