About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
We are looking for a results-driven Talent Acquisition Lead to oversee and support high-volume recruitment initiatives. This role is responsible for managing the end-to-end hiring process for large-scale recruitment campaigns, leading a team of recruiters, and ensuring the timely delivery of qualified candidates to meet business hiring targets.
The ideal candidate has strong experience in volume hiring within the BPO or fast-paced service environment, excellent stakeholder management skills, and a proven ability to optimize recruitment processes while maintaining a positive candidate experience.
Duties and Responsibilities:
Recruitment Strategy & Delivery
Lead and execute high-volume recruitment strategies to support large-scale hiring requirements.
Ensure the team consistently meets weekly and monthly hiring targets.
Manage the end-to-end recruitment process, from job posting and sourcing to offer management and onboarding coordination.
Monitor recruitment pipelines and proactively address hiring gaps.
Team Leadership
Lead, mentor, and support a team of Talent Acquisition Associates or Recruiters.
Provide coaching, performance feedback, and guidance to ensure recruitment quality and efficiency.
Distribute hiring requirements effectively across the team based on workload and priorities.
Stakeholder Management
Partner closely with Hiring Managers, Operations Leaders, and HR teams to understand hiring needs and timelines.
Provide regular updates on recruitment progress, hiring challenges, and pipeline status.
Align recruitment strategies with business priorities and workforce planning.
Process Improvement
Identify opportunities to improve recruitment workflows, sourcing channels, and screening processes.
Maintain accurate recruitment data and generate reports on key metrics such as time-to-fill, conversion rates, and pipeline health.
Ensure compliance with recruitment policies and employer branding standards.
Candidate Experience
Ensure candidates experience a smooth, professional, and engaging recruitment process.
Maintain strong communication with candidates throughout the hiring journey.
Qualifications:
Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
4–6 years of recruitment experience, preferably in BPO or high-volume hiring environments focusing on hiring corporate role requirements.
At least 1–2 years of leadership or team lead experience in Talent Acquisition.
Proven ability to manage large recruitment pipelines and aggressive hiring targets.
Strong stakeholder management and communication skills.
Experience using ATS platforms, job boards, and sourcing tools.
Proficiency in Microsoft Office or Google Workspace.
Highly organized, data-driven, and adaptable in a fast-paced environment.
Amenable to work in a hybrid setup and in shifting schedules.
Skills Required
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field
- 4-6 years of recruitment experience
- Experience in BPO or high-volume hiring environments
- Experience recruiting for corporate roles
- 1-2 years of leadership or team lead experience in Talent Acquisition
- Ability to manage large recruitment pipelines and aggressive hiring targets
- Strong stakeholder management and communication skills
- Experience using ATS platforms, job boards, and sourcing tools
- Proficiency in Microsoft Office or Google Workspace
- Strong organizational, data-driven, and adaptability skills
- Amenability to work in a hybrid setup and shifting schedules
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
