About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Position Summary
The REO Eviction Coordinator oversees the eviction and occupancy resolution process for REO properties following foreclosure. This role manages attorney and vendor activities, monitors inspection and vacancy status, ensures compliance with investor requirements, and coordinates Cash for Keys and possession efforts to obtain timely property access.
Duties and Responsibilities:
Manage the REO eviction process, including legal evictions and Cash for Keys (CFK) programs, in accordance with investor and client guidelines.
Review inspection results for newly identified vacancies and ensure vacancy and property preservation (PPE) tasks are launched in accordance with state requirements.
Communicate with field agents and vendors regarding outstanding tasks and obtain confirmation of completion. Including lockout and preservation.
Review agent notes for reported damages, vacancy status updates, occupancy issues, and Cash for Keys requests.
Monitor asset inspection tasks to ensure inspections remain current and address overdue tasks with field agents.
Maintain regular communication with eviction attorneys and ensure updates are documented at least every two weeks.
Track eviction milestones and ensure attorney update tasks are completed timely.
Review and maintain all required eviction documentation, including Notices to Quit (NTQ), Notices to Vacate (NTV), complaints, court filings, and possession documents.
Coordinate and negotiate Cash for Keys offers with occupants in accordance with investor guidelines.
Follow state-specific requirements and coordinate with foreclosure attorneys regarding redemption periods, confirmation, ratification, and related post-sale actions.
Maintain accurate system notes, reporting, and status updates for internal stakeholders and clients.
Escalate delays, compliance concerns, or contested occupancy matters as appropriate.
Qualifications:
Experience in REO, foreclosure, default servicing, eviction coordination, or property preservation.
Knowledge of foreclosure, eviction, and post-sale timelines and requirements.
Strong organizational, communication, and follow-up skills.
Ability to manage a high-volume portfolio while meeting deadlines.
Proficiency in Microsoft Office and servicing platforms.
Core Competencies
Analytical thinking and problem solving
Accuracy and attention to detail
Time management and prioritization
Collaboration and teamwork
Adaptability and continuous improvement mindset
Customer service orientation
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Additional Notes
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The Client reserves the right to amend and change responsibilities to meet business and organizational needs.
Skills Required
- Experience in REO, foreclosure, default servicing, eviction coordination, or property preservation
- Knowledge of foreclosure, eviction, and post-sale timelines and requirements
- Strong organizational, communication, and follow-up skills
- Ability to manage a high-volume portfolio while meeting deadlines
- Proficiency in Microsoft Office and servicing platforms
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
