About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
The Talent Acquisition Assopciate will report directly to the Recruitment Lead, Volume Hiring. The main role of the Recruiter will focus on Recruitment Operations, which involves end-to-end recruitment. This role is vital in screening and profiling candidates for a specific role, which is crucial in the selection process.
Duties and Responsibilities:
Responsible for sourcing, screening, and evaluating qualified candidates for all external requirements
Responsible for profiling initial and behavioral interviews, and presenting qualified non-agent/agent candidates to the hiring manager, and overseeing the scheduling of the department interview with the appropriate hiring manager
Responsible for facilitating a smooth internal hiring process
Responsible for encoding necessary information into the system in an accurate and timely manner
Responsible for supporting the entire team in meeting the hiring targets
Qualifications:
Candidates must possess at least a Bachelor's/College Degree in Psychology, Behavioral Science, Human Resources, and a related degree
At least one (1) year of BPO recruitment doing end-to-end recruitment (volume hiring) in a BPO/call center setting
Excellent communication skills in both oral and written
Willing to work in a fast-paced environment
Must be willing to work on a mid shift to night shift schedule
Must be amenable to work onsite
Must be willing to work in a project-based arrangement
Skills Required
- Bachelor’s or College Degree in Psychology, Behavioral Science, Human Resources, or a related field
- At least one year of end-to-end BPO recruitment experience involving volume hiring in a BPO or call-center setting
- Excellent oral and written communication skills
- Willingness to work in a fast-paced environment
- Availability to work mid-shift to night-shift schedules
- Willingness to work onsite
- Willingness to work in a project-based arrangement
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
