About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Position Summary
The REO Title Coordinator supports Real Estate Owned operations by ensuring accurate title-related data management, deed recording verification, tax research, title report follow-up, and timely information entry. This role plays a critical part in maintaining data integrity, supporting business operations, and driving efficient loan resolution processes.
Duties and Responsibilities:
Deed Recording Verification: Verify foreclosure deed recordings through BKFS and other approved systems. Enter recording information accurately and ensure all supporting documentation is maintained.
Tax Review and Maintenance: Research and input tax information using online tax resources, tax certificates, and servicing systems. Validate tax details and resolve discrepancies as needed.
Title Information Entry and Report Follow-up: Enter title data accurately into company systems. Track and follow up with vendors and internal stakeholders to ensure timely submission of title reports.
Accuracy in Data Maintenance: Maintain complete and accurate records across all systems. Review data for consistency, completeness, and compliance with company requirements.
Data Analysis and Quality Assurance: Analyze title-related information with a high degree of accuracy. Ensure all tasks are completed within established timelines and service level expectations.
Support to the Client's Team: Provide dependable operational support to internal business partners by responding to requests, providing status updates, and assisting with title-related inquiries.
Process Efficiency and Continuous Improvement: Assist in identifying process improvements that enhance turnaround times and reduce operational delays. Partner with management to document, communicate, and implement policy and procedure changes.
Additional Duties
Monitor workflow queues and prioritize assignments based on business needs and deadlines.
Coordinate with vendors, attorneys, county recording offices, and tax authorities when necessary.
Escalate issues that may impact timelines, compliance requirements, or service delivery.
Participate in training initiatives and support process documentation efforts.
Perform other duties and special projects as assigned.
Qualifications:
Experience in mortgage servicing, REO operations, title review, foreclosure, or related field preferred.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities while meeting deadlines.
Proficiency with Microsoft Office applications and servicing systems.
Strong verbal and written communication skills.
Core Competencies
Analytical thinking and problem solving
Accuracy and attention to detail
Time management and prioritization
Collaboration and teamwork
Adaptability and continuous improvement mindset
Customer service orientation
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Additional Notes
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The Client reserves the right to amend and change responsibilities to meet business and organizational needs.
Skills Required
- Experience in mortgage servicing, REO operations, title review, foreclosure, or a related field
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities while meeting deadlines
- Proficiency with Microsoft Office applications and servicing systems
- Strong verbal and written communication skills
- Analytical thinking and problem-solving skills
- Accuracy and attention to detail
- Time management and prioritization skills
- Collaboration and teamwork skills
- Adaptability and continuous improvement mindset
- Customer service orientation
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
