About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Position Summary
We are seeking an experienced REO professional to manage residential real estate owned (REO) assets from assignment through market readiness. This role is responsible for coordinating inspections, property preservation activities, repairs, valuations, utilities, vendor relationships, and compliance requirements to ensure properties are prepared for successful disposition.
Duties and Responsibilities:
Receive and review newly assigned REO assets, validate documentation, establish timelines, and update servicing and asset management systems.
Coordinate occupancy inspections, monitor vacancy status, possession timelines, property access, and condition updates.
Review and approve preservation bids; oversee repairs, maintenance, securing, trash-out, cleaning, landscaping, and other property readiness activities.
Coordinate utility activation, transfer, and maintenance to support inspections, repairs, and marketing readiness.
Review HOA information, fees, violations, and requirements; coordinate resolution of issues impacting marketability.
Ensure timely completion and submission of BPOs, Supplemental BPOs, and appraisals.
Verify all pre-listing activities are completed and properties meet client and investor requirements before marketing.
Monitor KPIs, service level agreements, timelines, vendor performance, and property-related expenses.
Serve as the primary liaison among asset managers, listing agents, clients, vendors, municipalities, and internal departments.
Identify, escalate, and resolve issues that may delay market readiness or disposition efforts.
Compliance & Risk Management
Ensure adherence to investor, insurer, client, municipal, and regulatory requirements.
Maintain accurate documentation and records supporting audit and compliance reviews.
Mitigate financial, legal, operational, and reputational risks associated with assigned assets.
Qualifications:
Associate or Bachelor degree in Business, Real Estate, Finance, Property Management, or related field preferred.
Minimum two years of REO, default servicing, mortgage servicing, asset management, or property preservation experience.
Experience managing multiple assets and deadlines in a fast-paced environment.
Proficiency with Microsoft Office and asset management systems.
Strong understanding of REO operations, property preservation, inspections, and disposition processes.
Excellent organization, communication, analytical, and problem-solving skills.
Ability to prioritize competing deadlines while maintaining accuracy and compliance.
Strong vendor management and stakeholder relationship skills.
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Additional Notes
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The client reserves the right to amend and change responsibilities to meet business and organizational needs.
Skills Required
- Associate or bachelor's degree in Business, Real Estate, Finance, Property Management, or a related field
- At least two years of REO, default servicing, mortgage servicing, asset management, or property preservation experience
- Experience managing multiple assets and competing deadlines in a fast-paced environment
- Proficiency with Microsoft Office and asset management systems
- Strong understanding of REO operations, property preservation, inspections, and disposition processes
- Strong organization, communication, analytical, and problem-solving skills
- Ability to prioritize competing deadlines while maintaining accuracy and compliance
- Strong vendor management and stakeholder relationship skills
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
