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Directs cashiering, count room, and credit operations to safeguard assets; leads, coaches, and develops staff; enforces compliance and variance policy; manages budgets, labor analysis, and strategic financial initiatives; partners with collections, regulatory compliance, and guest services to improve operations and guest satisfaction.

Supervise and direct casino property surveillance operations (gaming and non-gaming areas), observe and report suspicious activity, ensure regulatory compliance, maintain video equipment, write investigative reports, coordinate with other departments and law enforcement, and provide leadership to surveillance staff on the graveyard shift.

Maintain, monitor, and optimize enterprise systems and networks; deploy OS and vendor patches; provide 2nd/3rd-level support; design and audit servers/security; automate tasks with scripting and configuration management; collaborate with stakeholders, mentor staff, and ensure compliance with Gaming Control Board standards.

Support Casino and National Marketing teams by assisting with floor greets, VIP and guest services, event and promotion execution, data collection/reporting, campaign preparation, and administrative tasks to ensure smooth marketing operations and elevated guest experiences.

Acts as a strategic HR partner delivering recruitment, onboarding, training, employee relations, compliance, and retention support. Manages job postings, applicant tracking, job fairs, workforce planning, team member inquiries and engagement, and maintains HR records and regulatory compliance. Performs physical duties as required.

Perform planning and execution of compliance and operational audits across Caesars properties; evaluate controls and regulatory compliance; document processes and controls; communicate findings to management; maintain strong property relationships.

Execute and QA email and mobile marketing campaigns to drive room revenue and engagement. Coordinate design, content, and development teams, build and test dynamic emails, use scripting and query tools, and manage multiple concurrent projects while maintaining email best practices.

Lead global strategy, implementation, and standardization of building automation and IoT systems (Tridium Niagara or similar). Serve as SME and application owner, interface with operations and IT, manage platform changes, support project teams, evaluate new technologies, and resolve incidents across HVAC, electrical, refrigeration, lighting, and other facility systems.

Lead and mentor analytics team members to deliver rigorous, actionable analyses that improve profitability and operations. Build senior stakeholder relationships, design reporting and dashboards, use SQL/BigQuery and BI tools to develop analytics, drive cross-team initiatives, and guide junior analysts in technical skills, presentation, and prioritization of high-impact work.

Perform and support planning and execution of compliance and operational audits across Caesars properties. Evaluate controls, assess regulatory compliance, document business processes, and communicate audit findings to management while building strong relationships with property staff.