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Coordinate inland shipments by rail, truck, barge, and feeder vessel; handle customer inquiries; arrange transport bookings; manage cargo release, customs, and dwell-time issues; liaise with vendors, terminals, legal/insurance, and internal teams to ensure timely, cost-effective intermodal operations and claims documentation.

Supervises IT support staff and manages user, hardware, software, network, server, access, and infrastructure support. Coordinates vendors, IT purchasing, asset inventories, backups, business continuity, cybersecurity controls, audits, and compliance. Supports system deployments, migrations, upgrades, and projects while tracking delivery and developing team capabilities.

Manages accounts receivable activities, including customer collections, dispute resolution, credit-limit monitoring, account reconciliation, check posting, refunds, statements, reporting, and delinquency escalation. The role also responds to customer inquiries, coordinates internally to resolve payment issues, and follows company accounting policies and procedures.

Manage vessel and voyage utilization across designated services and trades. Responsibilities include allocation and capacity management, booking and utilization forecasting, shipment acceptance, waitlist prioritization, special cargo approvals, overbooking management, and coordination with commercial, operations, planning, pricing, terminals, and partner lines. The role supports schedule reliability, cost reduction, contingency planning, and proactive baseline optimization while balancing profitability, customer experience, and operational constraints.

Coordinate transshipment execution across areas, ports, terminals, feeders, vendors, and customer service teams. Plan and assign connections, align capacity with cargo volumes, manage schedule changes and rollovers, arrange haulage and storage, create feeder work orders and transport exceptions, update shipment systems, and communicate inspections and additional charges. The role requires systematic analytical thinking, maritime or logistics knowledge, strong communication, negotiation skills, and fluent English.

Build and maintain customer relationships, assess account growth opportunities, promote Hapag-Lloyd digital products, prepare competitive rate proposals, monitor customer business and quotations, and provide market feedback. The role supports growth accounts, achieves core performance indicators, resolves customer challenges, and delivers responsive, customer-focused service in a commercial logistics environment.

Drive sales performance for export trade to the Far East by managing existing accounts, acquiring customers, evaluating potential, creating sales plans, monitoring market and customer performance, coordinating tenders and quotations, and collaborating with sales and customer service teams. The role requires shipping, freight forwarding, or logistics experience, strong negotiation skills, German and English proficiency, and effective use of QlikView and Salesforce.

Manage vessel capacity, cargo allocation, booking levels, and real-time prioritization across trade routes. Coordinate with global planning, commercial, and customer service teams to address delays, transshipment issues, and special cargo requirements. Monitor utilization and loading KPIs while improving booking response times and operational performance. The role requires analytical thinking, data comfort, decision-making under pressure, communication, and a proactive ownership mindset. Maritime, logistics, transportation, or trade-management education or exposure is advantageous, but full-time experience is not required.

Build and manage customer relationships, evaluate account growth opportunities, promote Hapag-Lloyd digital products, prepare competitive rate proposals, monitor customer business and quotations, track KPIs, and provide market feedback. The role focuses on developing customers into key accounts while identifying challenges and delivering solutions in a commercial logistics environment.

Leads cost control activities by ensuring accurate standard costs, analyzing transportation and terminal cost changes, identifying root causes, and supporting pricing and shipment profitability decisions. Coaches team members, drives automation, coordinates cost-saving initiatives, maintains FIS catalogues, prepares management reporting, and presents departmental performance metrics. Requires strong Excel skills, attention to detail, analytical ability, and clear communication with management and operational stakeholders.