The IT Supervisor supports the users with process and user application system knowledge.
ResponsibilitiesMain Tasks
Supervise, mentor, and develop IT support staff.
Purchase of all IT related products (getting the Quotes and coordinating with Vendors).
Support the users with process and user application system.
Review & Audit System Access Rights.
Backup arrangement for Lease Line, Electricity (genset / ups), IGM Software, CCTV, Payroll Package software & Door Access.
Ensure adequate Generator & UPS Support.
Liaise with external vendors, service providers, and consultants.
Supporting Contact Center.
Provide Area support with respect to LAN, WAN and software related issues.
Ad hoc set up of IT equipment for training per user’s request.
PC user support (software & hardware)
Ensure smooth running of systems/servers.
Ensure all the IT related equipment is under maintenance and ensured.
Prepare and Maintain BCP (including testing and fire drills).
Accurate Asset Tagging.
Monthly Asset Inventory Reconciliation and Certification
Implement and enforce cybersecurity policies and controls.
Monitor security threats, vulnerabilities, and incidents.
Support compliance with company standards, audit requirements, and data protection regulations.
Assist in planning and implementing IT projects and infrastructure upgrades.
Coordinate system deployments, migrations, and technology enhancements.
Track project progress and ensure timely delivery.
Allocate workloads, monitor performance, and provide coaching.
Conduct training to enhance team skills and knowledge.
Foster a customer-focused and service-oriented culture.
Industry Knowledge
3-5 years of industry experience including supervisory or team leadership role.
Apprenticeship / trained in office management or similar qualification.
- Experience managing enterprise IT infrastructure, networks, and user support environments.
- Experience working in manufacturing, logistics, retail, or corporate environments is an advantage.
Business Systems/IT
Awareness of data quality importance & security
Good knowledge of user application systems, hardware and software
Working knowledge & systems support optimization
Ability to promptly process data and request under pressure
Communication/Organization Skills
- Communication and ability to take initiative
- Good command of written and spoken English
- Effective time management and planning skills
- Professional ability to interact with other functions
- Systematic and efficient way of working
Values / Behaviors
- Positive attitude, can do attitude Proactive
- Energetic and good team spirit Enthusiasm
- Commitment to task Initiative
Competency
- Leadership and Team Management
- Problem Solving and Decision Making
- Customer Service Orientation
- Communication and Interpersonal Skills
- Project Coordination
- Analytical Thinking
- Time Management and Prioritization
- Stakeholder Management
- Continuous Improvement Mind
Skills Required
- 3-5 years of industry experience, including supervisory or team leadership experience
- Apprenticeship or training in office management or a similar qualification
- Experience managing enterprise IT infrastructure, networks, and user support environments
- Knowledge of user application systems, hardware, and software
- Working knowledge of systems support optimization
- Awareness of data quality and security importance
- Ability to process data and requests promptly under pressure
- Good written and spoken English
- Leadership and team management competency
- Project coordination, stakeholder management, and problem-solving skills
- Experience in manufacturing, logistics, retail, or corporate environments
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
