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Serve as L2 technical support, troubleshoot APIs, webhooks, integrations and runtime issues, perform deep RCA using logs, Postman and SQL, reproduce bugs, collaborate with Engineering, manage AI and human support agents, and improve support efficiency through AI-driven automation and analytics.

Lead SRE-focused reliability for production systems: run on-call and incident response, debug distributed systems, design self-healing scalable infrastructure, build observability (metrics, logs, traces, SLIs/SLOs, APM), support Terraform/Kubernetes/CI-CD automation, mentor engineers, conduct blameless postmortems, and drive resiliency improvements.

Drive enterprise revenue by owning end-to-end sales cycles for GoKwik's checkout, payments, engagement, and returns products. Build strategic partnerships with senior stakeholders, demonstrate ROI through solution-led selling, meet ambitious targets, and collaborate cross-functionally to align client needs with product capabilities while nurturing long-term enterprise relationships.

Manage onboarding and adoption for a portfolio of D2C merchants using KwikEngage. Drive retention, monitor account health, analyse campaign performance, provide data-backed recommendations, identify upsell opportunities, and collaborate with Product, Engineering, and Marketing to improve customer outcomes.

Drive merchant growth by analyzing conversion, returns, and performance metrics; run A/B tests; generate actionable insights; manage merchant relationships; define and report key metrics; collaborate with engineering, product, and tech teams to implement solutions and support business case development and market research.

Drive merchant growth by analyzing conversion and return metrics, running A/B tests, generating actionable insights, managing stakeholder relationships, tracking performance, and supporting cross-functional implementation to improve GMV.

Lead DevSecOps initiatives across the engineering lifecycle: embed SAST/DAST and vulnerability scanning into CI/CD, design secure cloud-native architectures, automate secrets and IAM controls, integrate security tooling, lead incident response, run training and blameless postmortems, and own compliance readiness (SOC2, ISO 27001, PCI-DSS).

Drive enterprise partnerships and revenue growth for GoKwik's logistics ecosystem. Own full sales cycle from prospecting to close, build customised proposals and pricing, manage pipeline and forecasting, expand accounts, and collaborate with Operations, Product, and Customer Success to ensure onboarding and retention.

Manage a portfolio of D2C/ecommerce merchants to drive adoption, retention, expansion and revenue. Advise on multichannel lifecycle marketing (WhatsApp, Email, SMS, Push), design experiments, analyze funnels and cohorts, recommend growth strategies, and use AI tools to automate workflows. Collaborate with Product, Engineering, Sales, and Marketing to influence roadmap and deliver measurable merchant KPIs.