Why This Role Matters
What You’ll Own
- Manage day-to-day merchant relationships, driving product adoption, engagement, and value realisation from KwikCheckout.
- Analyse checkout funnels, conversion rates, payment success metrics, and GMV to identify growth opportunities.
- Design and execute experiments, including A/B tests, to optimise checkout performance and improve conversion.
- Track merchant performance against key checkout, conversion, and business KPIs, identifying deviations and opportunities.
- Translate performance data into actionable recommendations and clear business insights.
- Partner with Product, Engineering, and Customer Engineering teams to communicate merchant feedback and support product enhancements.
- Build strong stakeholder relationships and develop long-term merchant champions across organisations.
- Identify opportunities to improve merchant outcomes through structured problem-solving, experimentation, and data-driven decision-making.
Who You Are
- 1–3 years of experience in B2B SaaS, Payments, FinTech, eCommerce, or D2C ecosystems.
- Experience in customer-facing roles with the ability to drive product adoption and influence stakeholders.
- Strong analytical skills with hands-on experience using Excel, Metabase, and business performance metrics.
- Understanding of eCommerce funnels, checkout optimisation, conversion metrics, or payment ecosystems is a strong advantage.
- Ability to structure ambiguous problems, derive meaningful insights, and execute with speed.
- Strong communication, relationship-building, and stakeholder management skills.
- Comfortable working in a fast-paced, high-ownership environment with a strong bias for action.
- Eagerness to learn, take ownership, and grow in a data-driven customer success role.
Why GoKwik
Skills Required
- 1-3 years of experience in B2B SaaS, Payments, FinTech, eCommerce, or D2C ecosystems
- Experience in customer-facing roles with the ability to drive product adoption and influence stakeholders
- Strong analytical skills with hands-on experience using Excel, Metabase, and business performance metrics
- Understanding of eCommerce funnels, checkout optimization, conversion metrics, or payment ecosystems
- Ability to structure ambiguous problems, derive meaningful insights, and execute with speed
- Strong communication, relationship-building, and stakeholder management skills
- Comfort working in a fast-paced, high-ownership environment with a bias for action
- Eagerness to learn, take ownership, and grow in a data-driven customer success role
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
