Why This Role Matters
What You'll Own
- Support day-to-day merchant relationships, helping drive product adoption, engagement, and value realisation from KwikCheckout.
- Analyse checkout funnels, conversion rates, payment success metrics, and GMV to identify growth opportunities.
- Design and execute experiments (A/B testing) to optimise checkout performance and unlock conversion improvements.
- Coordinate with Product, Engineering, and Customer Engineering teams to relay merchant feedback and support product enhancement discussions.
- Track merchant performance against key checkout, conversion, and business KPIs, and flag deviations or opportunities.
- Generate actionable recommendations through structured data analysis and business insights.
- Build strong stakeholder relationships and create long-term merchant champions across organisations.
Who You Are
- 1–3 years of experience in B2B SaaS, Payments, FinTech, eCommerce, or D2C ecosystems
- Proven ability to drive product adoption and influence stakeholders in customer-facing roles.
- Strong analytical skills with hands-on experience in Excel, Metabase, and business performance metrics.
- Understanding of eCommerce funnels, checkout optimisation, conversion metrics, or payment ecosystems is a strong advantage.
- Ability to structure problems, derive insights, and execute with speed.
- Eagerness to grow in a fast-paced, high-ownership environment.
- Strong communication, relationship-building, and stakeholder management skills.
Why GoKwik
Skills Required
- 1-3 years experience in B2B SaaS, Payments, FinTech, eCommerce, or D2C ecosystems
- Proven ability to drive product adoption and influence stakeholders in customer-facing roles
- Strong analytical skills with hands-on experience in Excel and Metabase
- Experience analyzing checkout funnels, conversion metrics, payment success metrics, and GMV
- Experience designing and executing experiments (A/B testing) to optimise checkout performance
- Understanding of eCommerce funnels, checkout optimisation, conversion metrics, or payment ecosystems
- Ability to structure problems, derive insights, and execute quickly
- Strong communication, relationship-building, and stakeholder management skills
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
