Why This Role Matters
What You'll Own
- Partner with the Sales team during the pre-sales process to support merchant acquisition.
- Conduct product demonstrations and explain technical capabilities to prospective customers.
- Handle technical objections and provide solution-oriented recommendations.
- Gather business and technical requirements and prepare Business Requirement Documents (BRDs).
- Work closely with merchants and internal teams to ensure successful implementation and go-live.
- Support API and platform integrations across merchant ecosystems.
- Collaborate with Product, Engineering, and Customer Success teams to resolve technical challenges during implementation.
- Manage multiple implementation projects while ensuring timely delivery and a smooth onboarding experience.
Who You Are
- 2-4 years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Engineer, Integration Engineer, or Technical Support.
- Hands-on experience implementing solutions for eCommerce platforms such as Shopify, WooCommerce, or Magento.
- 1+ years of experience working with APIs, SDK integrations, or web-based implementations.
- Working knowledge of JavaScript, HTML, and CSS.
- Familiarity with Google Ads, Meta (Facebook) Pixel, and related tracking technologies.
- Experience working with clients throughout the implementation lifecycle.
- Exposure to iOS or Android application support is an added advantage.
- Strong problem-solving, communication, and stakeholder management skills.
- Ability to manage multiple projects simultaneously and effectively prioritize work based on business needs.
Why GoKwik
Skills Required
- 2-4 years in a customer-facing technical role (Solutions Engineer, Implementation Engineer, Integration Engineer, or Technical Support).
- Hands-on experience implementing solutions for eCommerce platforms such as Shopify, WooCommerce, or Magento.
- 1+ years working with APIs, SDK integrations, or web-based implementations.
- Working knowledge of JavaScript, HTML, and CSS.
- Familiarity with Google Ads, Meta (Facebook) Pixel, and related tracking technologies.
- Experience working with clients throughout the implementation lifecycle and managing multiple implementation projects.
- Strong problem-solving, communication, and stakeholder management skills.
- Ability to manage multiple projects simultaneously and prioritize work based on business needs.
- Exposure to iOS or Android application support.
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
