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Research and resolve payment overpayments and financial exposures by identifying errors, determining causes, correcting records, recovering funds from clients or providers, and coordinating with internal teams. The role also communicates frequently with clients, prioritizes workload, and uses financial records and software to manage exposure portfolios.

Support and administer a PostgreSQL environment hosted in Azure. Responsibilities include database and table design reviews, performance monitoring and tuning, backup and recovery, replication, security and user management, scripting, code reviews, disaster recovery, and on-call emergency support. The role collaborates closely with software engineers and participates in an on-call rotation.

Maintains secure, efficient databases by reviewing and optimizing code, monitoring performance and security, troubleshooting SQL Server environments, and supporting backup, recovery, replication, disaster recovery, installation, configuration, and availability group operations. Coordinates with team members on database projects and participates in an on-call rotation.

Researches and resolves utility invoice exceptions, including balance-forward issues, miscellaneous charges, missing or corrected bills, and payment errors. Contacts utility providers to request extensions, expedited payments, and missing invoices, helping clients avoid late fees and service disconnections. Maintains exception reports and works independently while collaborating with team members. The role requires strong computer, communication, research, problem-solving, organizational, and relationship-building skills.

Serve as the primary point of contact for clients by troubleshooting applications, providing training and ongoing support, managing client and marketing reports, facilitating recurring meetings, resolving concerns, identifying trends, proposing system improvements, and coordinating with internal operational teams.

Provide administrative and enablement support to Sales Leaders and the Revenue team: manage calendars, travel and expenses, assist with commission reconciliation, maintain CRM and pipeline data, prepare reports and presentations, execute ABM outreach (LinkedIn, direct mail), support sales enablement tools, coordinate meetings and documentation, and assist cross-functional projects to drive sales operations efficiency.

Lead and scale the WasteX program by managing multi-tiered teams, optimizing end-to-end operations and logistics, ensuring data integrity and compliance, serving as senior client escalation, building SOPs and automated workflows, mentoring future leaders, and proactively mitigating risks to preserve client milestones and satisfaction.

Manage utility invoice issues to prevent service disconnection: request payment extensions and expedited payments, verify postings, request missing invoices, pursue late fee removals, and follow up on disconnect notices.

Process and upload electronic utility invoices into the Capturis Billing application, map non-EDI data files, manage electronic templates, correct invoice inconsistencies, and communicate with providers about data changes to ensure accurate billing.

Lead, mentor, and grow a software engineering team to deliver high-quality, scalable microservice-based solutions. Manage Agile processes, collaborate with Product, enforce engineering best practices, and drive continuous improvement in architecture, quality, and team performance. Participate in hiring, backlog planning, and drive measurable improvements in engineering execution.