Conservice has been changing the utility management game for over years, working hard to serve more than 4.5 million locations including multifamily communities, commercial properties, single-family homes, student housing, and more. In 2021, we added Sustainability services to our toolbelt and are proud to offer the most intelligent, comprehensive, and intuitive platform for ESG (Environmental, Social, Governance) management. We can now help our clients develop and implement Sustainability initiatives that attract and retain capital, accelerate sustainable, responsible growth, and mitigate enterprise risk in addition to utility management.
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Position OverviewThe Sr. Manager - WasteX is a critical leadership role responsible for directing the people, processes, and strategic operations of our high-performing WasteX program. This elite leader will oversee an expanded organizational structure, driving high caliber customer service, compliance, data integrity, and operational excellence for our premier clients.
As a master of people and process optimization, you will ensure the flawless execution of the WasteX Pillars while maintaining top tier customer relationships. Beyond process management, your primary passion will be investing in people—building a unified, accountable team culture, mentoring emerging leaders, and establishing scalable infrastructure to support Conservice’s and WasteX’s rapid growth.
Key Responsibilities- Executive People Leadership: Directly oversee and elevate a multi-tiered team structure, expanding with the growth of a dynamic program.
- Process & Logistics Optimization: Drive elite execution of the end-to-end operational workflows for WasteX, ensuring 100% accuracy and satisfaction.
- Strategic Team Development: Champion a culture of high performance; design, implement, and monitor robust professional growth and performance development plans to coach and mentor team members into future leadership roles.
- High-Stakes Client & Stakeholder Management: Serve as the senior client-facing escalation point and trusted advisor for strategic accounts, aligning WasteX initiatives with high-level client goals.
- Cross-Functional Collaboration: Collaborate closely with Directors, Senior Vice Presidents, and HR partners to spearhead department-wide initiatives and optimize workforce planning.
- Scalable Architecture & SOPs: Architect, implement, and continuously audit scalable best practices, Standard Operating Procedures (SOPs), and automated tools to streamline complex workflows and improve data transparency.
- Risk Mitigation & Milestone Oversight: Proactively monitor critical paths for major compliance milestones, deploying rapid-response strategies to mitigate risks, bottlenecks, or delays before they impact clients.
- Full-time, exempt (salaried) position
- This position can be 100% remote, in-office, or hybrid, depending on the applicant's preference
- Travel may be required occasionally for leadership meetings and as needed for high-level client requests
- This position is not eligible for H1B or other work visa sponsorships
- Medical, dental, and vision insurance
- Paid time off and Holiday pay
- 401(k) retirement plan with employer matching
- Education: Bachelor’s degree in a related field (Environmental Studies, Business Operations, Engineering, Logistics, or equivalent) required; MBA or advanced degree highly preferred.
- Leadership Experience: Minimum of 5–7 years of progressive leadership experience, with a proven track record of managing multi-tiered teams (including managing other managers/team leads). Military leadership experience is a significant plus.
- Process Mastery: Demonstrated expertise in complex logistics, project management, and cross-functional process optimization with a strict eye for risk mitigation.
- Industry Knowledge: Working knowledge of waste and sustainability operations.
- Technical & Analytical Skills: Advanced analytical and communication skills, with a high proficiency in project management tools and data management software.
- Education: Bachelor’s degree in a related field (Environmental Studies, Business Operations, Engineering, Logistics, or equivalent) required; MBA or advanced degree highly preferred.
- Leadership Experience: Minimum of 5–7 years of progressive leadership experience, with a proven track record of managing multi-tiered teams (including managing other managers/team leads). Military leadership experience is a significant plus.
- Process Mastery: Demonstrated expertise in complex logistics, project management, and cross-functional process optimization with a strict eye for risk mitigation.
- Industry Knowledge: Working knowledge of waste and sustainability operations.
- Technical & Analytical Skills: Advanced analytical and communication skills, with a high proficiency in project management tools and data management software.
Skills Required
- Bachelor's degree in a related field (Environmental Studies, Business Operations, Engineering, Logistics, or equivalent)
- MBA or advanced degree
- 5-7 years of progressive leadership experience managing multi-tiered teams (including managers/team leads)
- Military leadership experience
- Demonstrated expertise in complex logistics, project management, and cross-functional process optimization
- Working knowledge of waste and sustainability operations
- Advanced analytical and communication skills
- High proficiency in project management tools and data management software
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
