Top Tech Jobs & Startup Jobs

Researches and resolves client and resident billing and trash-service issues through bill analysis, audits, email, and phone communication. Coordinates with internal teams, service providers, clients, and residents to investigate anomalies, complete requested projects, and resolve urgent concerns. Requires accurate, professional communication, strong organization, problem-solving with limited information, attention to detail, deadline management, and adaptability to changing processes.

Generates accurate funding requests from processed bills, sends requests to clients, obtains approval before funds are pulled, and authorizes bill payments. Communicates professionally with internal and external stakeholders, resolves client issues, maintains client satisfaction, and manages deadlines with careful attention to detail.

Collects delinquent client payments by monitoring accounts, investigating outstanding balances, contacting clients, processing payments and refunds, resolving billing issues, updating account records, and reporting collection progress. Collaborates with clients, account managers, team leads, and payment resolution teams to encourage timely payment and address credit or billing concerns.

Reconcile bank and credit card payments, organize online and check payments in Excel, correct account and reference number errors, resolve duplicate and aged payments, obtain payment proof, and coordinate with providers and internal teams to recover funds and resolve discrepancies.

Processes utility account authorizations by contacting vendors and clients, verifying authorization requests, tracking forms, retrieving utility bills, and preparing them for database processing. The role requires outbound phone and email communication, research, problem-solving, organization, attention to detail, and completing approximately 25 billing resolutions daily.

Develop and maintain websites, console applications, RESTful APIs, internal tools, and software deployed to Azure using Microsoft technologies. Collaborate with agile teams to define requirements, estimate work, design solutions, and enhance existing products. Mentor developers, conduct code reviews, improve development practices, troubleshoot issues, and adopt AI-assisted development tools responsibly.

Research and audit activations credit memos, prepare reports, communicate findings to Activations leadership, refine reporting processes, and perform related financial auditing tasks.

Provides frontline support for metering, billing, and account-management inquiries. Resolves Zendesk tickets, answers invoice and work-order questions, troubleshoots consumption and repeater issues, supports DIY installations, and creates self-help documentation. Prioritizes and tracks workload, explains causes and solutions to clients, coordinates with internal teams, and identifies recurring issues for automation or escalation.

Research and engage utility providers to improve bill delivery methods. Monitor automated workflows, troubleshoot robot exceptions, investigate recurring email and bill processing failures, and optimize automation accuracy. Collaborate with external utility vendors and internal development and testing teams while communicating clearly and working independently in a fast-paced environment.

Leads the Account Management pod across multifamily, single-family rental, and community support teams. Manages three team leaders, develops people, standardizes account health and renewal processes, oversees operating rhythms, identifies escalations, and drives AI tool adoption. The role owns team performance and operational consistency while supporting retention, expansion, and renewal-based revenue motions.