TREASURY SUPPORT TICKET SPECIALIST
Department: Treasury
Schedule: Full time Monday - Friday
Pay: $17.35 per hour + Incentives
In-Office, Hybrid, Remote Logan UT
Overview
The Treasury Support Ticket Specialist will work with other Conservice team members to provide bank-related support for utility payment discrepancies. This includes reconciling some payment that have cleared the bank using Excel docs and Bank Portals as well as answering any questions or concerns that other Conservice team members may have. Success in this position will be measured by data completion accuracy, timely response to other team members, and the team members' attitude while completing assigned tasks.
Responsibilities
- Analyze all payments that clear the bank and credit cards for Single Family, Multi-Family, Student Housing, Wyse and Commercial accounts
- Organize payments according to those paid online and those paid with checks in an Excel
- Find and fix errors on account numbers and reference numbers within company software
- Work with providers on occasion to solve any issues regarding accounts
- Most time spent clearing payments, fixing double payments, and addressing old payments
- Assist with obtaining proof of payment for other teams within Conservice when needed
- Work with various teams to recover funds for proactive payments made by Conservice on behalf of clients
- Other duties as assigned
Qualifications
- Capacity to recognize numerical discrepancies contained with data
- Intermediate skill in Microsoft Excel, Microsoft Outlook, and Google Drive
- Familiarity with internet browsing and website navigation
- Capability to quickly learn and adapt to new computer software
- Ability to organize and prioritize workload so the most important tasks are completed first
- Skill in clearly communicating both verbally and in writing using a variety of methods
Skills Required
- Ability to recognize numerical discrepancies in data
- Intermediate proficiency with Microsoft Excel
- Intermediate proficiency with Microsoft Outlook
- Intermediate proficiency with Google Drive
- Familiarity with internet browsing and website navigation
- Ability to quickly learn and adapt to new computer software
- Ability to organize and prioritize workload
- Clear verbal and written communication skills
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
