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Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

As a Senior Software Engineer II (DevOps), you will design and operate cloud infrastructure, build AI/ML infrastructure, enforce infrastructure-as-code standards, and improve developer experience while coordinating across teams and handling compliance in a regulated environment.

Lead high-leverage technical work across teams: define architecture and patterns, drive end-to-end delivery and operational excellence, ship AI-enabled systems, mentor engineers, set AI guardrails, and represent technical leadership internally and externally.

Lead the development of innovative communication solutions for Customer Service in P&C insurance, prioritizing high-value problems and influencing product direction.

Manage and grow enterprise insurance/insurtech customers by building relationships, driving adoption and value realization, measuring ROI, mitigating risk, expanding accounts, and collaborating cross-functionally with product and engineering to ensure customer success.

Lead design and build of an AWS-only AI Operations platform: hosting, IaC, registries (Accountability, Agent, Tool), identity/authorization patterns, developer DX, observability, and security hooks for agentic systems. Evangelize internally and partner on compliance and security integrations.

Build internal AI operations infrastructure and tools (knowledge systems, agent-builder UIs, dashboards, catalogs). Design data flows and decide centralization vs decentralization. Create discoverable, governable surfaces for teams to compose and trust agents. Run a portfolio of small internal products, prioritize requests, and ship production code while partnering with a technical infrastructure counterpart.

The Sr. Software Engineer will design and deliver scalable software that enhances customer interactions and operations, utilizing modern development tools and cloud services.

The Director of Customer Experience & Scaled Success at Hi Marley leads customer engagement strategies and adoption journeys, enhancing customer experience and operational efficiency while fostering community and advocacy.

Own and automate internal IT systems: identity and access lifecycle, SaaS administration, macOS MDM, email security, JSM request portal, and AI-enabled internal tooling. Build integrations, automate workflows, enforce governance, support LLM tools, and ensure audit-ready controls while collaborating across teams.