Insurance plays an important role in people’s lives, providing protection and peace of mind through life’s adventures and unexpected turns. In the moments that matter, people want to know their insurer is there for them. At Hi Marley, we help insurers deliver on that promise through communication that brings greater clarity and connection to the policyholder experience.
We’re growing quickly and looking for a Sr. Account Manager to join our Growth Team. In this role, you’ll own and grow a set of Hi Marley’s most strategic and complex enterprise accounts, serving as a trusted partner to customer teams and executive stakeholders. You’ll work cross-functionally to drive alignment, navigate ambiguity, and identify opportunities to deepen our impact and expand relationships.Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.
What You’ll Do:
- Serve as the executive owner and primary point of contact for a portfolio of Hi Marley’s most strategic, complex, and high-value enterprise accounts, building and sustaining trusted relationships up to and including the C-suite
- Develop and execute multi-year, executive-level strategic account plans that align Hi Marley’s roadmap with each customer’s most critical business objectives and transformation initiatives
- Navigate highly complex, matrixed organizational structures, competing executive priorities, and ambiguity to maximize the strategic value of Hi Marley for the customer
- Lead cross-functional alignment across Marketing, Product, Design, Engineering, and Customer teams to drive end-to-end execution of account strategy
- Partner closely with the Customer group to ensure measurable value realization, adoption, and renewal across the portfolio
- Own pipeline development, forecasting, and quota attainment for a portfolio of high-value, strategic enterprise accounts, consistently delivering against multi-million-dollar revenue targets
- Maintain disciplined, accurate forecasting, pipeline hygiene, account plans, and activity tracking within Salesforce (or comparable SFA tools)
- Demonstrate deep industry expertise and Hi Marley solution domain mastery; serve as a trusted advisor to senior customer stakeholders and internal leadership on key business issues, processes, and trends
- Continuously monitor industry competitors, market dynamics, and emerging product trends to anticipate customer needs and surface strategic opportunities
- Represent Hi Marley at executive events, conferences, and customer engagements to elevate brand visibility and cultivate a senior network across the P&C ecosystem
- Operate with executive-level autonomy and judgment in managing complex enterprise accounts, owning both strategy and execution to drive measurable customer outcomes
- Synthesize insights from enterprise engagements to inform GTM strategy, product roadmap prioritization, and executive decision-making
- Shape complex deal strategy and serve as a player-coach to the Growth Team, mentoring peers and codifying best practices
What We’re Looking For:
- 10–15+ years of enterprise account management experience, including a proven track record of closing and expanding complex, multi-million-dollar enterprise software deals
- Demonstrated success selling in long sales-cycle environments (6 mo.+) with multi-stakeholder, executive-level buying committees
- Track record of leading and growing large, complex Fortune-class enterprise accounts and engaging at the C-suite and senior executive level
- Strong executive presence and the ability to build authentic, trust-based relationships at every level — both internally and externally
- Exceptional executive communication, storytelling, organizational, and collaboration skills, with strong attention to detail
- A strategic operator comfortable navigating ambiguity, competing priorities, and rapid change in a high-growth startup environment – we move quickly and wear many hats
- Comfort with travel – expected 30-40% to develop and maintain executive relationships
- Experience in Property & Casualty insurance and/or InsurTech strongly preferred
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$112,000–$176,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance.
In addition to base pay, we support your wellbeing and growth with:
- Equity grants for all employees
- 401(k) with a 4% employer match
- Medical, dental, vision, disability, and life insurance for employees working 30+ hours per week
- Monthly wellness and annual professional development stipends
- Paid parental leave
- Flexible Time Off to recharge, plus enjoy Wind-down Week, our annual year-end company shutdown
Who We Are:
Three core values guide how we work:
- Max Courage: Dream big, try new ideas, and take measured risks to maximize impact.
- Be Humble: Lead with appreciation, compassion, and openness to learn from anyone, anywhere.
- Ubuntu: Align behind a shared purpose to achieve our fullest potential together.
Life at Hi Marley combines meaningful work with clear expectations. We communicate openly and with care, stay curious, take ownership, and value every perspective. Our flexible, hybrid environment is built on trust, accountability, and mutual support—both at work and when life needs our attention.
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Skills Required
- 10–15+ years of enterprise account management experience
- Proven track record closing and expanding complex, multi-million-dollar enterprise software deals
- Experience selling in long sales-cycle environments of six months or longer
- Experience managing multi-stakeholder, executive-level buying committees
- Track record leading and growing large, complex Fortune-class enterprise accounts
- Experience engaging with C-suite and senior executive stakeholders
- Strong executive presence and relationship-building ability
- Exceptional executive communication and storytelling skills
- Strong organizational, collaboration, and attention-to-detail skills
- Ability to navigate ambiguity, competing priorities, and rapid change in a high-growth startup
- Comfort with 30–40% travel
- Experience in Property and Casualty insurance and/or InsurTech
What the Team is Saying
What We Do
Hi Marley is the Intelligent Communication Platform for P&C Insurance. Founded in 2017 and headquartered in Boston, Hi Marley helps carriers deliver better insurance experiences through communication that is simple, connected, and built for the way P&C teams work. Trusted by more than 130 carriers, including 4 of the top 10, Hi Marley connects carriers and the insurance ecosystem in a single conversation, applying AI responsibly to reduce friction, move work forward, and support policyholders when it matters most
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning, always seeking ways to be better for ourselves, our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
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Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm, which is why we are in the office for two days each week.
